BUS 209 Chapter 6 Study Guide Questions

BUS 209 Chapter 6 Study Guide QuestionsBUS 209 Chapter 6 Study Guide Questions Name Chapter 6 Study Guide Questions You final exam will be mos-t-lyif not entire-l-ybased on multiple choice questions. I only choose question prompts that I address important points in the reading, so study these questions and try to answer them as you read through Chap will go over them in class. If you see any questions from Chapter 6 on the final exam, they will probably come from variations on questions from the list below. MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the quest 1) Which of the following questions should be considered when determining the correct me1d)ium for a bad- news message? A) How can you maintain goodwill in the relationship? B) Should you include an apology? C) What justification and explanation should you include? D) Can you do anything to project a positive image? E) How quickly do you need to share the information? 2) Why are bad-news messages challenging to compose? 2) A) They make it impossible to maintain your audience's goodwill. B) They demand that you begin with the bad news, thus standing a good chance of alienating your audience from the start. C) They force you to offend your audience. D) They require you to achieve a number of goals that are incompatible at first glance. E) They must be lengthy and vague to avoid legal consequences. 3) One of the four goals of delivering bad news is to . 3) A) gloss over the facts that may cause legal complications B) budget additional time to re-explain the message C) state the news clearly, yet sensitively D) protect the audience's self-esteem by only hinting at the news E) offend your audience if necessary to get the message across 4) To be effective, a bad-news message should . 4) A) soften the impact of the news as much as possible B) anticipate the reaction of the audience C) clearly state the desired outcome D) explain the reasons behind the bad news E) include an apology 5) Which of the following statements would be best to include in a letter turning down some5o)ne who applied for a job? A) We think that you are talented, but feel the position would best be filled by a younger, more vibrant candidate. B) Unfortunately, we were more impressed by the other candidates. C) After much consideration, we have offered the position to another candidate. D) We don't think that you are the right fit for this position at this point in time. E) We are sorry to inform you that your credentials were not as impressive as those of the other candidates who applied for the position.