Section A: Communication practices
1.1 An analysis of the benefits of effective communication
Communication is an accelerating component for management to achieve the goals for any
organization. Whether the resolution is to inform its employees about innovative policies, to or
formulate for an adversity, to providing security throughout the business or to attend to the
approaches to communication of employees, smart communication system is an essential subject
in managing the business effectively. To be successful, corporations usually practice inclusive
strategies and approaches for communicating with their suppliers, workforces and stakeholders
along with the societies at large.
The research showed that the benefits of effective communication rises the engagement of
employees and output. The effective communication provides adding excellence to the business
and payout to growth of the company practice by improved indulgence and application of
communication strategies. An optimistic association occurs among downward communication,
employee happiness, employee turnover and executive commitment. The extents of denotation
happen including communication approaches of employees, management conduct and
procedures of communication, one-to-one communication, and the effectiveness of the
communication methods. Managers practice numerous communication networks, mediums and
convey defined and accurate messages to the employees. Organizations develop optimistic
employees for improved business associations to progress and make excellence by applying best
practices (Suthers, 2018).
Company selected
The company selected for this report is Genting Malaysia which has engaged in providing leisure
services in hospitality industry from over 45 years, for example gaming, hotels, theme parks,
seaside resorts and entertaining areas and it is considered as benchmark organization in the
hospitality industry of Malaysia (Genting Group, 2020).
1
, Section A: Communication practices in Genting Malaysia
1.2 The policies and procedures that are used to enhance communication within
organizations with examples from the organizations you have researched
Leisure communication
Genting assures the fitness and comfort of the employees, particularly for those employed and
engaged at the resort, the company provides them conducive environment execution of effective
communication with standard facilities to work, play and live and facilities containing open Wi-
Fi access at chosen spots, refectories, luxurious resource centers and reading room, reformation
points, worship places, plus fitness centers and sports amenities and so on (Berhad, 2018).
Communicating through gatherings
Genting strongly believes in communicating with its employees by providing balanced work-life
among its employees through many sporting activities and wellness activities, donating blood
initiatives, discussions, employee tours, festivities of foremost religious and traditional
celebrations, dinners and self-grooming seminars. They also arrange reward and recognition
ceremonies for appreciation of employees for instance the “Employee Appreciation Nite” and
“Employee of the Month” to know outstanding performance and long-serving personnel
(Genting Group, 2020).
Communication channels
2
1.1 An analysis of the benefits of effective communication
Communication is an accelerating component for management to achieve the goals for any
organization. Whether the resolution is to inform its employees about innovative policies, to or
formulate for an adversity, to providing security throughout the business or to attend to the
approaches to communication of employees, smart communication system is an essential subject
in managing the business effectively. To be successful, corporations usually practice inclusive
strategies and approaches for communicating with their suppliers, workforces and stakeholders
along with the societies at large.
The research showed that the benefits of effective communication rises the engagement of
employees and output. The effective communication provides adding excellence to the business
and payout to growth of the company practice by improved indulgence and application of
communication strategies. An optimistic association occurs among downward communication,
employee happiness, employee turnover and executive commitment. The extents of denotation
happen including communication approaches of employees, management conduct and
procedures of communication, one-to-one communication, and the effectiveness of the
communication methods. Managers practice numerous communication networks, mediums and
convey defined and accurate messages to the employees. Organizations develop optimistic
employees for improved business associations to progress and make excellence by applying best
practices (Suthers, 2018).
Company selected
The company selected for this report is Genting Malaysia which has engaged in providing leisure
services in hospitality industry from over 45 years, for example gaming, hotels, theme parks,
seaside resorts and entertaining areas and it is considered as benchmark organization in the
hospitality industry of Malaysia (Genting Group, 2020).
1
, Section A: Communication practices in Genting Malaysia
1.2 The policies and procedures that are used to enhance communication within
organizations with examples from the organizations you have researched
Leisure communication
Genting assures the fitness and comfort of the employees, particularly for those employed and
engaged at the resort, the company provides them conducive environment execution of effective
communication with standard facilities to work, play and live and facilities containing open Wi-
Fi access at chosen spots, refectories, luxurious resource centers and reading room, reformation
points, worship places, plus fitness centers and sports amenities and so on (Berhad, 2018).
Communicating through gatherings
Genting strongly believes in communicating with its employees by providing balanced work-life
among its employees through many sporting activities and wellness activities, donating blood
initiatives, discussions, employee tours, festivities of foremost religious and traditional
celebrations, dinners and self-grooming seminars. They also arrange reward and recognition
ceremonies for appreciation of employees for instance the “Employee Appreciation Nite” and
“Employee of the Month” to know outstanding performance and long-serving personnel
(Genting Group, 2020).
Communication channels
2
