MEMO FORMAT (DOWNLOAD FOR CLASS PRACTICE)

MEMO TO: Americana Foods FROM: Abdul Ali, AlGhanem Industries SUBJECT: Maintenance Warranty DATE: July 26, 2021 We want to express our gratitude for always choosing AlGhanem as your place of choice for electronics over the years. With your continued support for our business, you have enabled us boost our sales over the years because of the multiple recommendations that you have given our products. Because of this, we have maintained a good relation with your company, and it is our wish that the same will continue in the near future. Our company has always maintained excellent customer service and care for its customers. Through the maintenance unit, we are always on the frontline to offer maintenance and repairs to all our customers so that they can enjoy the services our products offer them. Normally, we offer free maintenance on products that have warranties, as stated in the purchase warranties of all our products. Recently, we received an email from your company requesting for a maintenance service on your refrigerators. However, according to our records, the purchase was done four ago and the warranty was only for three years, meaning that we would not be able to offer you the maintenance services, because the warranty has expired. The reason for this is because after three years, maintenance might cost high cost due to depreciation of the equipment and repairs are not incurred by the company, rather the customer incurs the expenses. Your company has shown loyalty to our company over the years and therefore, we would suggest a few of technicians that we have trained over the years to come and conduct the maintenance at a discounted rate of 12% on all the refrigerators. Apart from that, we can suggest local technicians that we have trust that will perform good maintenance on the refrigerators and send one of our top technicians to inspect the work. We are sorry that you have experienced this inconvenience at this time. To avoid this problem in the future, we will be sending you constant reminders to check on the warranties so that the problem is avoided. We are also happy to inform you that we are offering you a discount of 5% on your next purchase. We are sorry for this inconvenience on your company. Incase of an inquiry or guidance on the matter, feel free to reach to us. Goodluck. Regards, Abdul Ali Manager, Maintenance Unit, AlGhanem Industries Show Less