Inhoud
Chapter 1: an overview of Logistics........................................................................2
Chapter 5: the supply chain management concept................................................3
Chapter 7: demand management, order management, and customer service......4
Chapter 8: inventory management........................................................................5
Chapter 10: warehousing management.................................................................6
Chapter 12: transportation..................................................................................... 7
Chapter 14: international logistics..........................................................................8
1
, Chapter 1: an overview of Logistics
What is Logistics? Logistics management is that part of supply chain
management that plans, implements, and controls the efficient, effective forward
and reverse flow and storage of goods, services, and related information between
the point of origin and the point of consumption.
There are 3 types of Logistics:
Mass logistics: every customer gets the same type and levels of logistics
service.
Tailored logistics: groups of customers with similar logistical needs and wants
are provide with logistics service appropriate to these needs and wants.
Humanitarian logistics represents an emerging application of logistics to not-
for-profit organisations.
The economic impacts of logistics can affect individual consumers such as you.
These impacts can be illustrated through the concept of economic utility.
The 4 types of economic utility:
Possession utility refers to the value or usefulness that comes from a customer
being able to take possession of a product.
Form utility refers to a product’s being in a form that (1) can be used by the
customer and (2) is of value to the customer.
Place utility refers to having products available where they are needed by the
customers.
Time utility refers to having products available when they are needed by the
customers.
The system approach vs the total cost approach
The system approach indicates that a company’s objectives can be realized by
recognizing the mutual interdependence of the major functional areas of the firm,
such as marketing, production, finance and logistics.
The total cost approach is used to coordinate materials management and
physical distribution in a cost-efficient manner.
Materials management: movement and storage of materials into a firm.
2
Chapter 1: an overview of Logistics........................................................................2
Chapter 5: the supply chain management concept................................................3
Chapter 7: demand management, order management, and customer service......4
Chapter 8: inventory management........................................................................5
Chapter 10: warehousing management.................................................................6
Chapter 12: transportation..................................................................................... 7
Chapter 14: international logistics..........................................................................8
1
, Chapter 1: an overview of Logistics
What is Logistics? Logistics management is that part of supply chain
management that plans, implements, and controls the efficient, effective forward
and reverse flow and storage of goods, services, and related information between
the point of origin and the point of consumption.
There are 3 types of Logistics:
Mass logistics: every customer gets the same type and levels of logistics
service.
Tailored logistics: groups of customers with similar logistical needs and wants
are provide with logistics service appropriate to these needs and wants.
Humanitarian logistics represents an emerging application of logistics to not-
for-profit organisations.
The economic impacts of logistics can affect individual consumers such as you.
These impacts can be illustrated through the concept of economic utility.
The 4 types of economic utility:
Possession utility refers to the value or usefulness that comes from a customer
being able to take possession of a product.
Form utility refers to a product’s being in a form that (1) can be used by the
customer and (2) is of value to the customer.
Place utility refers to having products available where they are needed by the
customers.
Time utility refers to having products available when they are needed by the
customers.
The system approach vs the total cost approach
The system approach indicates that a company’s objectives can be realized by
recognizing the mutual interdependence of the major functional areas of the firm,
such as marketing, production, finance and logistics.
The total cost approach is used to coordinate materials management and
physical distribution in a cost-efficient manner.
Materials management: movement and storage of materials into a firm.
2
