MayJune2017PaperQ&QA OPERATIONS MANAGEMENT

MayJune2017PaperQ&QA OPERATIONS MANAGEMENT 1. The steel, glass and plastic used by a motor manufacturer refer to which one of the following inputs in the transformation model? 1 Information 2 Equipment and facilities 3 Technology 4 Material Read the extract taken from the following business case, "Operations management: Air traffic operations excellence", which appears m the recommended book, Business Cases, and then answer questions 2 to 7 The revamp and extended new terminal building is worth R2 2 billion. The extension of the airport is a significant milestone and the vision of a truly international airport has been realised. The new, multi-level terminal links the original domestic and international terminals and therefore Improves passenger experience and orientation. 2. OR Tambo International delivers a mass service because 1 there is a fair amount of client contact 2 services are standardised to a certain extent 3 the number of clients served is grea