iop4862-complete-notes

Question 1 a. Definition of POB: The term positive organisational behaviour (POB) was coined and defined by Luthans as “the study and application of positive oriented human resource strengthsand psychological(resource) capacitiesthat can be measured, developed, and effectively managed for performance improvement in today’s workplace”. The following operational criteria must be met:  Based on theory and research  Valid measures  Unique concepts  Open to development  Managed for performance development EQ Emotional intelligence (EI) is the capacity for understanding and managing one’s own and others’ emotions. Emotion is best described as how a person feels about something. Emotions are object-specific, not a trait, and distinct from the terms “affect” and “moods”. 1. Both personality traits (e.g. extraversion/neuroticism) and mood states (either positive or negative) influence emotional processing. 2. Each of the primary types of emotionsis evident in the workplace. Positive primary emotions include love/affection, happiness/joy and surprise, and negative primary emotions include fear, sadness, anger, disgust and shame. 3. Bouncing back “capacity” involves flexibility, adjustment, adaptability and continuous responsiveness to change and uncertainty that could otherwise represent a source of psychological strain and challenge one’s wellbeing in the long term. Like emotion, intelligence has played a major role in psychology but has been virtually ignored in studies of organisational behaviour. 1. Alfred Binet (Luthans, 2008) created a written test to measure the intelligence quotient (IQ) nearly a hundred years ago. His test measured two dimensions: mathematical/logical and verbal/linguistic intelligence. Downloaded by Rufaro Chikovore () lOMoARcPSD| 2. Howard Gardner’s (Luthans, 2008) theory of multiple intelligences significantly expanded the framework developed by Binet. Gardner identified seven multiple intelligences (MIs): logical/mathematical; verbal/linguistic; interpersonal; intrapersonal; visual/spatial; musical; and bodily/kinaesthetic. IOP4862/201/0/2016. Downloaded by Rufaro Chikovore () lOMoARcPSD| 3. Ability refers to the natural aptitudes and learned capabilities needed to accomplish a task successfully. a. While both physical and mental/intellectual/cognitive abilities are recognised for jobs, the vast majority of jobs today are more concerned with cognitive abilities