Dear Sir/Madam,
On the 7th of march I stayed at your hotel for one night. At the time of arrival we were told that the
room we had booked was not available. Therefor we were told to sleep in another room.
At first I did not see a problem with sleeping in another room, but when we were brought to our
room it turned out to be another type of room, not even similar to the suite we had booked. The
room we got did not have a whirlpool, nor any other type of bath. Above that, there was a very
simple and small bed, while we had booked a king-sized bed.
Since the accommodation was unsatisfactory in the described ways, we mentioned it to the Front
Office employee at the time. I was told “hmm, that’s bad for you” and that there was not any other
possibility, nor were the problems rectified.
After one night I left the hotel, because I was absolutely not satisfied with the service nor room that I
got. I can understand that hotels can be overbooked, but to compensate such mistakes it is a
normality to receive a suitable solution and service. No employee tried to find a solution even though
I paid a lot of money.
I hope that we can solve this matter amicably and that you will live up to the standards of your
reputation. I would like to hear your thoughts about my complaint and the steps that you are willing
to take to prevent such incidents in the future and to compensate my disappointing stay.
I look forward to hearing from you.
Yours sincerely,
On the 7th of march I stayed at your hotel for one night. At the time of arrival we were told that the
room we had booked was not available. Therefor we were told to sleep in another room.
At first I did not see a problem with sleeping in another room, but when we were brought to our
room it turned out to be another type of room, not even similar to the suite we had booked. The
room we got did not have a whirlpool, nor any other type of bath. Above that, there was a very
simple and small bed, while we had booked a king-sized bed.
Since the accommodation was unsatisfactory in the described ways, we mentioned it to the Front
Office employee at the time. I was told “hmm, that’s bad for you” and that there was not any other
possibility, nor were the problems rectified.
After one night I left the hotel, because I was absolutely not satisfied with the service nor room that I
got. I can understand that hotels can be overbooked, but to compensate such mistakes it is a
normality to receive a suitable solution and service. No employee tried to find a solution even though
I paid a lot of money.
I hope that we can solve this matter amicably and that you will live up to the standards of your
reputation. I would like to hear your thoughts about my complaint and the steps that you are willing
to take to prevent such incidents in the future and to compensate my disappointing stay.
I look forward to hearing from you.
Yours sincerely,
