Test Bank for Management 12th Edition by Griffin

Test Bank for Management 12th Edition by Griffin 2. A cross country running team is an example of an organization. a. True b. False ANSWER: True 3. An example of a physical resource is the drilling platform used by an oil company. a. True b. False ANSWER: True 4. Jeanne's department has the lowest production cost because her people keep the scrap rate and direct labor costs low. From this information, we know her department is an efficient operation. a. True b. False ANSWER: True 5. Leading means setting an organization's goals and deciding how best to achieve them. a. True b. False ANSWER: False Copyright Cengage Learning. Powered by Cognero. Page 2 6. Managers who select a course of action from a set of rational alternatives are involved in decision making. a. True b. False ANSWER: True 7. To be an effective manager, you must first do your planning, then your organizing, then your leading, and finally your controlling. a. True b. False ANSWER: False 8. If American Airlines was to eliminate drink service on its flights, outlining and following such a strategy would be the responsibility of the organizing function of management. a. True b. False ANSWER: False 9. At John Deere & Company, Tim starts lawnmowers to see that they meet John Deere's standards. Tim's job in the factory involves the controlling function. a. True b. False ANSWER: True 10. Managers can be classified according to their level in the organization and the area in which they specialize. a. True b. False ANSWER: True 11. Bonnie Babson holds the title of plant manager of the Green Tree Manufacturing Company. She is likely a first-line manager. a. True b. False ANSWER: False 12. Operations managers are concerned with creating and managing the systems that create an organization's products and services. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero. Page 3 13. Overseeing timely delivery of your daily newspaper would be the responsibility of managers in the newspaper's operations function. a. True b. False ANSWER: False 14. Ann Honeycutt has specialized training for coordinating the various recreational activities at a retirement village and nursing home. Because she is involved with all such activities, she likely is an administrative manager. a. True b. False ANSWER: False 15. The concept of a management role is similar to the role an actor plays in a theatrical production. a. True b. False ANSWER: True 16. When your boss goes to the company president's home for a Christmas party, your boss is engaged in the political role as defined by Mintzberg. a. True b. False ANSWER: False 17. Pragna is in charge of a call center. She is always at her desk and ready to start work at 8:00 a.m., and she never leaves before 5:00 p.m. The people who work for her have noticed this pattern, and they model their attendance behavior after her. Pragna's actions are part of the monitor role as defined by Mintzberg. a. True b. False ANSWER: False 18. When Tom testifies before Congress about his company's philanthropic support for math and science education, he is fulfilling the disseminator role. a. True b. False ANSWER: False 19. Chris Cadott sees an opportunity to increase sales of his company's new machinery by sending a salesperson to talk to a representative of the Iowa Agricultural Department. In this case Chris is engaging in the role of an entrepreneur. a. True b. False ANSWER: True Copyright Cengage Learning. Powered by Cognero. Page 4 20. When a manager reaches agreement with a union on the terms for a new labor contract, the manager has been serving primarily in the negotiator role. a. True b. False ANSWER: True 21. William Wilson is in an apprenticeship program to learn the skills required to be an electrician. He will be learning technical skills. a. True b. False ANSWER: True 22. Technical skills are more important at the level of the middle manager than at other management levels. a. True b. False ANSWER: False 23. To be a successful manager, good interpersonal skills are essential. a. True b. False ANSWER: True