Management 1A MNG1502

Management 1A MNG1502 1. According to the case study, which management theory best describes Elana’s management style? 1 Douglas McGregor’s Theory X 2 Douglas McGregor’s Theory Y 3 Chester Barnard’s Acceptance Theory of Authority 4 Elton Mayo’s Hawthorne Effect 2. According to the case study, Wendy follows the __________ approach to management. 1 systems theory 2 contingency theory 3 total quality management 4 quantitative management 3. The vision and mission statements and the objectives of the shop are variables in the __________ environment of Pampered Pups. 1 micro 2 market 3 task 4 macro 4. According to the case study, Ofentse is the __________ manager of Pampered Pups. 1 purchasing 2 information 3 human resources 4 public relations 5. “Wagging Tails” is a variable in the __________ environment of Pampered Pups. 1 micro 2 market 3 macro 4 internal 6. Which one of the following is an example of a variable in the macro environment of Pampered Pups? 1 The constant power outages. 2 The competitive advantage gained through the purchasing of the generator. 3 The uniforms worn by Elana’s employees. 4 “Wagging Tails”. 7. The innovative electronic grooming kit that Elana purchased is a variable in the __________ environment of Pampered Pups. 1 physical 2 social 3 international 4 technological