Test Bank For Diversity In Organization 2nd Edition, Bell

Chapter 1: Introduction to the Study of Diversity in Organizations Multiple Choice 1. According to Cox and Blake, valuing diversity can benefit organizations in which of the following areas? A. C ost, resource acquisition, marketing, creativity, problem solving, and system flexibility. B. Cost, financial remuneration, accounting, creativity, problem configuration, and system flexibility. C. Organizational commitment, marketing, accounting, creativity, problem configuration, and financial stability. D. Organizational commitment, advertising, creativity, problem configuration, and financial stability. E. None of the above. Answer: A, pp. 12 2. The term “ethnicity” refers to A. differences between Hispanics and Asians. B. a shared national origin or cultural heritage among people. C. biological differences identifiable by scientists. D. race E. All of the above. Answer: B, p. 9 3. In their 1987 research on the changes that would occur in the nature of work and in the demographic background of workers in the 21st century, Johnston and Packer stated that A. by the year 2000, 85% of the workforce would be women and minorities. B. by the year 2000, 65% of the workforce would be women and minorities. C. by the year 2000, 85% of the net new entrants to the workforce would be women and minorities. D. by the year 2000, White men would be a very small minority of the workforce. E. None of the above. Answer: C, p. 9 4. According to the text, which of the following statements is true of the demographic makeup of the workforce? A. Blacks are about 25% of the workforce. 2 B. Whites are about 50% of the workforce. C. Whites are about 75% of the workforce. D. Whites are about 90% of the workforce. E. The representation of Hispanics in the workforce is declining. Answer: C, pp. 10-11 5. Among the costs associated with doing a poor job of integrating workers from various backgrounds is A. exit interviews. B. lost productivity while positions are unfilled. C. recruiting costs. D. A, B, and C above. E. A and C only above. Answer: D., p. 14 6. Which of the following statements accurately describes research on the performance of diverse groups compared with homogeneous groups? A. Initially, the diverse groups performed better because they were more tolerant of each others’ differences. B. Over time, the diverse groups performed worse because they were less tolerant of each others’ differences and felt comfortable expressing this discomfort. C. Initially, the homogeneous groups outperformed the diverse groups, but by the end of the semester, the diverse groups outperformed the homogeneous groups. D. A and B only above. E. A, B, and C above. Answer, C, p. 18 7. Which of the following are some of the potential negative outcomes that may be consequences of increased diversity? A. Dysfunctional communication processes. B. Harassment. C. Perceptions that non-traditional workers are unqualified. D. Lowered attachment, commitment, and satisfaction. E. All of the above. Answer, E, p. 22 8. Individual benefits of working and learning in diverse environments documented by researchers include ........................................CONTINUED.................................