IOP2604 NEW Exam Pack 2021
1. Satisfaction or dissatisfaction with personal growth is a criterion for _
1. psychological adjustment.
2. psychological maladjustment.
3. work dysfunctions.
4. occupational problems.
5. All of the above are correct.
2. The DSM is described as a
1. multi-axial classification system of psychological disorders and is based on all aspects of a person's
behaviour, namely biological, cognitive, psychological and social dimensions, as well as occupational
roles, because all these dimensions are involved in work.
2. diagnostic interviewing approach is used to assess a person's psychological or mental status, that
is, to assess possible deficiencies in various physical, emotional and cognitive aspects of behaviour.
3. tool used to accurately determine the causes and symptoms of psychological disorders and work
dysfunction.
4. process using hard criteria and techniques, which are standardised to provide numerical data
to explain, compare and predict behaviour more accurately according to certain norms and
statisticalindices.
5. All of the above are correct.
3. is/are the understanding of a psychological problem or problem situation
through the analysis of the behaviour or processes of the related systems and their
interrelationships.
1. Systemic diagnosis
2. Psycho-diagnostic evaluation
3. Organisational diagnostic tool/s
4. DSM III
5. Classification systems
4. refer/s to all the factors that may play a role in increasing the chances that a
disorder will develop, although these factors may not be necessary or sufficient causes of the
problem.
1. Causation
2. Contributory causes
3. Diathesis
4. Sufficient cause
5. Moderating influencing factors
5. Poor or undeveloped work attitudes and competencies; unresolved developmental conflicts; and
poor job and work knowledge are causal factors of the
1. work stress approach.
2. person–job fit approach.
3. occupational development approach.
4. work motivation approach.
5. None of the above is correct.
6. The degree of control or mastery a person feels he/she has over events (eg stress factors) and
how he/she thinks and acts (problem-solving and decision-making) in problematic situations is
called
1. locus of control.
2. external locus of control.
,3. internal locus of control.
4. personal hardiness.
5. positive thinking.
7. refers to coping with life by means of one's own internal resources.
1. Locus of control
2. External locus of control
3. Internal locus of control
4. Personal hardiness
5. Positive thinking
8. An employee's emotional and cognitive experiences that work has lost its positive value because
he/she is no longer part of the work processes and work results is called
1. role conflict.
2. meaningless work.
3. work alienation.
4. helplessness.
5. normlessness.
9. refer to negative or positive events and routines that people experience often or
repeatedly, more or less on a daily basis.
1. Hassles and uplifts
2. Stressors
3. Acute stressors
4. Life changes and events
5. Changes at work
Questions 10, 11 and 12. Select a description from column B that fits the concept in column A.
Column A Column B
10. Physical functioning (2) 1. Well-adjusted people experience their world objectively and
rationally, while also being disciplined but flexible in thinking
and reasoning.
11. Cognitive functioning (1) 2. Well-adjusted individuals are physically active, healthy and fit.
12. Emotional functioning (3) 3. Well-adjusted people are open, aware and sensitive to their
own and other peoples' emotions, feelings and needs, which
they can accommodate and verbalise appropriately.
13. enables us to provide for our many needs and for the ongoing existence and
survival of individuals, families, communities and countries.
1. Unemployment
2. Working
3. Productivity
4. Work performance
5. All of the above are correct.
14. The work ethic that acknowledges people's greater needs for self-fulfilment, personal growth and
an improved, more luxurious quality of life is called
1. the Protestant work ethic.
2. the craft ethic.
3. the career ethic.
4. the entrepreneurial ethic.
5. the self-development ethic.
15. Which of the following is a contemporary work value?
1. longevity in career and job expectations
2. future orientation and future goals
3. strong loyalty towards the organisation
, 4. stronger identification with work roles than with personal roles
5. need for stimulating work and participation in decision-making
16. Jonas is a shy, masculine and practical person who is interested in applied and
practical/technical types of jobs in which tools and machines are used. Which of the following of
Holland’s classifications can be used to describe Jonas?
1. Realistic.
2. Investigative.
3. Artistic.
4. Social.
5. Enterprising.
17. refer to end-states of existence, such as sense of accomplishment and a world of
peace.
1. Terminal values
2. Instrumental values
3. Social values
4. Work values
5. Technical values
18. Which of the following is “unhealthy'' if its design, structures, roles, strategies, transactions,
processes and boundaries are so rigid and closed that its members are neither able to develop
inside it, nor free to function effectively outside its boundaries?
1. System.
2. Employee.
3. Group.
4. Organisation.
5. All of the above are correct.
19. In this model, the individual's own person or self is used as the norm to evaluate others as normal
or abnormal.
1. Moral model.
2. Subjective approach.
3. Statistical model.
4. Legal model.
5. Normative approach.
20. Which of the following principles means that employees are likely to minimise their needs or
subordinate them to the organisational and business objectives of producing goods and
delivering services?
1. Reality principle.
2. Subrogation principle.
3. Differential influence principle.
4. Invisible hand principle.
5. Environmental influence principle.
21. The approach that is used to describe abnormality or psychological maladjustment as socially
deviant behaviour compared with the values in the group concerned is called
1. the socio-cultural approach.
2. the medical approach.
3. the psychoanalytical approach.
4. the behaviouristic approach.
5. the existential approach.
22. In terms of which of the following models can psychological adjustment be studied only in terms
of directly and overtly observable aspects of behaviour?
1. Psychoanalytical approach.
2. Behaviouristic approach.
3. Existential approach.
4. Socio-cultural approach.
5. Medical approach.
1. Satisfaction or dissatisfaction with personal growth is a criterion for _
1. psychological adjustment.
2. psychological maladjustment.
3. work dysfunctions.
4. occupational problems.
5. All of the above are correct.
2. The DSM is described as a
1. multi-axial classification system of psychological disorders and is based on all aspects of a person's
behaviour, namely biological, cognitive, psychological and social dimensions, as well as occupational
roles, because all these dimensions are involved in work.
2. diagnostic interviewing approach is used to assess a person's psychological or mental status, that
is, to assess possible deficiencies in various physical, emotional and cognitive aspects of behaviour.
3. tool used to accurately determine the causes and symptoms of psychological disorders and work
dysfunction.
4. process using hard criteria and techniques, which are standardised to provide numerical data
to explain, compare and predict behaviour more accurately according to certain norms and
statisticalindices.
5. All of the above are correct.
3. is/are the understanding of a psychological problem or problem situation
through the analysis of the behaviour or processes of the related systems and their
interrelationships.
1. Systemic diagnosis
2. Psycho-diagnostic evaluation
3. Organisational diagnostic tool/s
4. DSM III
5. Classification systems
4. refer/s to all the factors that may play a role in increasing the chances that a
disorder will develop, although these factors may not be necessary or sufficient causes of the
problem.
1. Causation
2. Contributory causes
3. Diathesis
4. Sufficient cause
5. Moderating influencing factors
5. Poor or undeveloped work attitudes and competencies; unresolved developmental conflicts; and
poor job and work knowledge are causal factors of the
1. work stress approach.
2. person–job fit approach.
3. occupational development approach.
4. work motivation approach.
5. None of the above is correct.
6. The degree of control or mastery a person feels he/she has over events (eg stress factors) and
how he/she thinks and acts (problem-solving and decision-making) in problematic situations is
called
1. locus of control.
2. external locus of control.
,3. internal locus of control.
4. personal hardiness.
5. positive thinking.
7. refers to coping with life by means of one's own internal resources.
1. Locus of control
2. External locus of control
3. Internal locus of control
4. Personal hardiness
5. Positive thinking
8. An employee's emotional and cognitive experiences that work has lost its positive value because
he/she is no longer part of the work processes and work results is called
1. role conflict.
2. meaningless work.
3. work alienation.
4. helplessness.
5. normlessness.
9. refer to negative or positive events and routines that people experience often or
repeatedly, more or less on a daily basis.
1. Hassles and uplifts
2. Stressors
3. Acute stressors
4. Life changes and events
5. Changes at work
Questions 10, 11 and 12. Select a description from column B that fits the concept in column A.
Column A Column B
10. Physical functioning (2) 1. Well-adjusted people experience their world objectively and
rationally, while also being disciplined but flexible in thinking
and reasoning.
11. Cognitive functioning (1) 2. Well-adjusted individuals are physically active, healthy and fit.
12. Emotional functioning (3) 3. Well-adjusted people are open, aware and sensitive to their
own and other peoples' emotions, feelings and needs, which
they can accommodate and verbalise appropriately.
13. enables us to provide for our many needs and for the ongoing existence and
survival of individuals, families, communities and countries.
1. Unemployment
2. Working
3. Productivity
4. Work performance
5. All of the above are correct.
14. The work ethic that acknowledges people's greater needs for self-fulfilment, personal growth and
an improved, more luxurious quality of life is called
1. the Protestant work ethic.
2. the craft ethic.
3. the career ethic.
4. the entrepreneurial ethic.
5. the self-development ethic.
15. Which of the following is a contemporary work value?
1. longevity in career and job expectations
2. future orientation and future goals
3. strong loyalty towards the organisation
, 4. stronger identification with work roles than with personal roles
5. need for stimulating work and participation in decision-making
16. Jonas is a shy, masculine and practical person who is interested in applied and
practical/technical types of jobs in which tools and machines are used. Which of the following of
Holland’s classifications can be used to describe Jonas?
1. Realistic.
2. Investigative.
3. Artistic.
4. Social.
5. Enterprising.
17. refer to end-states of existence, such as sense of accomplishment and a world of
peace.
1. Terminal values
2. Instrumental values
3. Social values
4. Work values
5. Technical values
18. Which of the following is “unhealthy'' if its design, structures, roles, strategies, transactions,
processes and boundaries are so rigid and closed that its members are neither able to develop
inside it, nor free to function effectively outside its boundaries?
1. System.
2. Employee.
3. Group.
4. Organisation.
5. All of the above are correct.
19. In this model, the individual's own person or self is used as the norm to evaluate others as normal
or abnormal.
1. Moral model.
2. Subjective approach.
3. Statistical model.
4. Legal model.
5. Normative approach.
20. Which of the following principles means that employees are likely to minimise their needs or
subordinate them to the organisational and business objectives of producing goods and
delivering services?
1. Reality principle.
2. Subrogation principle.
3. Differential influence principle.
4. Invisible hand principle.
5. Environmental influence principle.
21. The approach that is used to describe abnormality or psychological maladjustment as socially
deviant behaviour compared with the values in the group concerned is called
1. the socio-cultural approach.
2. the medical approach.
3. the psychoanalytical approach.
4. the behaviouristic approach.
5. the existential approach.
22. In terms of which of the following models can psychological adjustment be studied only in terms
of directly and overtly observable aspects of behaviour?
1. Psychoanalytical approach.
2. Behaviouristic approach.
3. Existential approach.
4. Socio-cultural approach.
5. Medical approach.
