MNG2601_MCQ_Prescribed

CHAPTER 1 INTRODUCTION TO MANAGEMENT 1. John, a first-line manager, should spend most of his time on _____. 1 the implementation of policies, plans and strategies formulated by top managers 2 tactical planning, concentrating on medium-term and short-term planning 3 applying policies, procedures and rules to achieve a high level of productivity 4 monitoring the environmental influences that may affect his functional area 2. As an effective first-line manager, John should have certain skills, particularly _____ skills, and he should perform certain management functions, including _____. 1 technical; planning and decision making 2 planning; organising and control 3 technical; organising and leading 4 conceptual; planning and goal setting 3. John should use the components of the management process to transform the inputs of his section into outputs. These components include _____. 1 human resources, planning, and products and services 2 leading, control and decision making 3 physical resources, leadership and control 4 planning, organising, leading and control 4. One of the top managers at the company where John works went on a fact-finding trip to Japan to gather information on the latest trends in the industry. He shared his findings with various decision makers in the organisation, fulfilling the role of _____. 1 monitor 2 planner 3 problem solver 4 entrepreneur 5. Middle-level managers perform the following functions of management: a planning b organising c leading d control 1 a b 2 b c 3 b c d 4 a b c d Questions 6 to 8 Lower-level, middle-level and top-level managers perform the same functions, but the focus of their activities is different. Consider the following list of managerial activities: a set functional goals b do planning with a time-frame of 1 to 5 years c use the knowledge or techniques of a specific discipline to achieve objectives d perform the management functions of planning and leading e do planning that focuses on the external environment f do planning with outcomes that include programmes, budgets and projects g use information that is specific and quantitative when planning h use information that is vague and qualitative when planning i the skill that is needed most is to work with people 6. Statements _____ describe the work of lower-level managers. 1 a c h i 2 b c g i 3 c d f g 4 c e f n 7. Statements _____ describe the work of middle-level managers. 1 a b e g 2 a b d i 3 d e h i 4 d f g h 8. Statements _____ describe the work of top-level managers. 1 a e f 2 b c e 3 d e h 4 a d d Questions 9 to 10 During the course of their daily work, managers perform several roles. Consider the following situations and answer the questions that follow. a The manager issues an order for a new machine to be purchased. b The manager shows an employee how to fill out a form. c The manager reads the Business Day with a cup of coffee every morning. d The manager develops new total quality management techniques. e The sales manager discusses a complaint with a customer. 9 The manager is performing her decision-making role in situation/s _____ . 1 a 2 b c 3 a d 4 a d e 10 The manager is performing her interpersonal role in situation/s _____ . 1 a 2 b 3 c e 4 d