NURSING 2571 Professional Nursing II

1. Nursing issues related to cultural competence - barriers, assuming how someone wants to be cared for. 2. Productive confrontation - Communication technique while being respectful, tactful and non-threatening facilitates one to move forward in self-examination and growth. 3. Attributes - Active listening, flexibility, trust, respect, openness, honest sender-message-receiver -learned skill 4. Negative attributes- - Defensiveness, power struggles, conflict avoidance, lack of trust, suppression of emotions, dishonesty, negativity, denial, hidden agendas, desire to "win". 5. Empathy- - Capacity to imagine or somewhat comprehend a person’s feelings or the situation. 6. Productive - Producing: giving rise to 7. Stressors - Any situation or agent that produces stress 8. Sympathy - An expression of concern about another's situation that may hinder therapeutic communication with a client 9. Exemplars - Therapeutic - interviewing, patient education, conflict management, effective listening - Professional communication - SBAR, Documentation, Electronic records, end of shift reports 10. Scope & Categories - Essential to interaction Categories: Verbal Non-verbal Electronic- use in health care - Differences across the life span 11. Therapeutic communication - Active listening, body language, showing empathy biggest illusion is that it has occurred 12. Cliche' - A frequently used phrase that gives the interpretation that there is no Further discussion warranted- "he's in a better place now" " Everything is going to be okay" 13. Confrontation: - A hostile or argumentative meeting or situation between opposing parties 14. QSEN Patient centered care - How we include, treat patients' families 15. QSEN teamwork and collaboration - How we work together 16. Informatics - Managing information 17. Safety - Reducing risk individual/system 18. Quality improvement - Closing gaps in care 19. Evidence based practice - Basing care on best practices 20. QSEN Knowledge Skills Attitude's - Active, deeper learning. Ex comparing, analyzing, hypothesizing etc. 21. Joint Commission Accreditation Healthcare Organization JCAHO - Main objective is patient safety used throughout 70 countries 22. SPEAKUP - SPEAK UP PAYATTENTION EDUCATION YOURSELF ASK A TRUSTED FAMILY MEMBER KNOW WHAT MEDICATIONS USE A HEALTHCARE ORGANIZATION PARTICIPATE 23. ADPIE - ASSESS, DIAGNOSE, PLAN, IMPLEMENT, EVALUATE 24. ABC - AIRWAY, BREATHING, CIRCULATION