EXAM 1
1. Nursing issues related to cultural competence
- barriers, assuming how someone wants to be cared for.
2. Productive confrontation
- Communication technique while being respectful, tactful and non-
threatening facilitates one to move forward in self-examination and growth.
3. Attributes
- Active listening, flexibility, trust, respect, openness, honest sender-
message-receiver -learned skill
4. Negative attributes-
- Defensiveness, power struggles, conflict avoidance, lack of trust,
suppression of emotions, dishonesty, negativity, denial, hidden agendas,
desire to "win".
5. Empathy-
- Capacity to imagine or somewhat comprehend a person’s feelings or the
situation.
6. Productive
- Producing: giving rise to
7. Stressors
- Any situation or agent that produces stress
8. Sympathy
- An expression of concern about another's situation that may hinder
therapeutic communication with a client
, NURSING 2571 Professional Nursing II
9. Exemplars
- Therapeutic - interviewing, patient education, conflict management,
effective listening
- Professional communication - SBAR, Documentation, Electronic records,
end of shift reports
10. Scope & Categories
- Essential to interaction
Categories:
Verbal
Non-verbal
Electronic- use in health care
- Differences across the life span
11. Therapeutic communication
- Active listening, body language, showing empathy biggest illusion is that it
has occurred
12. Cliche'
- A frequently used phrase that gives the interpretation that there is no
Further discussion warranted- "he's in a better place now" " Everything is
going to be okay"
13. Confrontation:
- A hostile or argumentative meeting or situation between opposing parties
14. QSEN Patient centered care
- How we include, treat patients' families
15. QSEN teamwork and collaboration
- How we work together