IOP2604 TESTBANK

IOP2604 TESTBANK 2018 1. Satisfaction or dissatisfaction with personal growth is a criterion for __________ 1. psychological adjustment. 2. psychological maladjustment. 3. work dysfunctions. 4. occupational problems. 5. All of the above are correct. 2. The DSM is described as a __________ 1. multi-axial classification system of psychological disorders and is based on all aspects of a person's behaviour, namely biological, cognitive, psychological and social dimensions, as well as occupational roles, because all these dimensions are involved in work. 2. diagnostic interviewing approach is used to assess a person's psychological or mental status, that is, to assess possible deficiencies in various physical, emotional and cognitive aspects of behaviour. 3. tool used to accurately determine the causes and symptoms of psychological disorders and work dysfunction. 4. process using hard criteria and techniques, which are standardised to provide numerical data to explain, compare and predict behaviour more accurately according to certain norms and statistical indices. 5. All of the above are correct. 3. __________ is/are the understanding of a psychological problem or problem situation through the analysis of the behaviour or processes of the related systems and their interrelationships. 1. Systemic diagnosis 2. Psycho-diagnostic evaluation 3. Organisational diagnostic tool/s 4. DSM III 5. Classification systems 4. __________ refer/s to all the factors that may play a role in increasing the chances that a disorder will develop, although these factors may not be necessary or sufficient causes of the problem. 1. Causation 2. Contributory causes 3. Diathesis 4. Sufficient cause 5. Moderating influencing factors 5. Poor or undeveloped work attitudes and competencies; unresolved developmental conflicts; and poor job and work knowledge are causal factors of the __________ 1. work stress approach. 2. person–job fit approach. 3. occupational development approach. 4. work motivation approach. 5. None of the above is correct. 6. The degree of control or mastery a person feels he/she has over events (eg stress factors) and how he/she thinks and acts (problem-solving and decision-making) in problematic situations is called __________ 1. locus of control. 2. external locus of control. 3. internal locus of control. 4. personal hardiness. 5. positive thinking. 7. __________ refers to coping with life by means of one's own internal resources. 1. Locus of control 2. External locus of control 3. Internal locus of control 4. Personal hardiness 5. Positive thinking 8. An employee's emotional and cognitive experiences that work has lost its positive value because he/she is no longer part of the work processes and work results is called __________ 1. role conflict. 2. meaningless work. 3. work alienation. 4. helplessness. 5. normlessness. 9. __________ refer to negative or positive events and routines that people experience often or repeatedly, more or less on a daily basis. 1. Hassles and uplifts 2. Stressors 3. Acute stressors 4. Life changes and events 5. Changes at work Questions 10, 11 and 12. Select a description from column B that fits the concept in column A. Column A Column B