MNO3701
EXAM PACK
2015
www.togetherwepass.co.za
Tel: 021 591 0673
© 2015Together We Pass. All rights reserved.
,WELCOME
If you are reading these questions you are studying (MNO3701) with UNISA. These notes
are being written in collaboration with all our Together We Pass MN03701 group members
this term, and will be built upon year on year to create the best set of study notes, with the
most useful summaries, hints and tips we can possibly put together.
How this works:
1. Your tutor will assign each member a learning outcome to describe or summarise
2. Once you have completed it, you will be assigned another
3. We encourage you to work through as many as possible, and also read and
comment on others explanations as this is the BEST way of learning.
Good luck this term, and we look forward to working with you!
Our contact details should you need help:
Together We Pass
PHONE 021 591 0673
EMAIL
WEB www.togetherwepass.co.za
FB
www.facebook.com/togetherwepass
GGLE+ Together We Pass on Google Plus
TWITR @togetherwepass
© 2015Together We Pass. All rights reserved.
,SECTION A MULTIPLE-CHOICE QUESTIONS
1. Which three of the following statements are correct?
a) All operations of all types of businesses produce goods or render services, or a
mixture of the two, by a process of transformation.
b) Transformed input resources comprise the following: materials, information
and customer/clients.
c) The difference between transforming and transformed input resources,
respectively, lies in their position in relation to the output resources.
d) A dominant transformed material resource, such as a factory plant, would be
found in all types of manufacturing operations.
e) After having gone through either materials, information or customer processing,
outputs emerge in the form of goods or services which are generally different
because of tangibility, storability, transportability and customer/client contact.
1) abc
2) bcd
3) cde
4) ade
5) abe
2. Which three of the following statements are incorrect?
a) The activities of production/operations management encompass five direct
responsibilities, namely to understand the operation=s strategic objectives, to
develop a production/operations strategy, to design, to plan and control, and
to improve the production/operations system.
b) The general model of production/operations management consists of two
components: an input-transformation process-output model, which has a
management overlay consisting of the direct and indirect responsibilities of
production/operations managers.
c) The production/operations system hierarchy consists of the internal reporting
relationships between high-level, middle-level and low-level managers,
supervisors and shop-floor workers.
d) An internal customer is a person or group of people who over many years
has/have reached the status of preferred trading party (ie VIP customer), while an
internal supplier has also reached preferred trading status and acts as an
© 2015Together We Pass. All rights reserved.
, extension of the primary business.
e) One of the advantages of buffering the production/operation system against
disruptions originating in the external environment is the business=s ability to
significantly reduce stocks of input and output resources.
1) abc
2) bcd
3) cde
4) abe
5) acd
3. Which one of the following statements is correct?
1) In order to understand the contribution of the production-/operations function to
the business, it is necessary to answer the following questions: What is the role
of or what part is the function expected to play in the business and how much can
personnel working in the production/operations section of the business influence
its budget?
2) The role of the production/operations function in a business is threefold, namely to
support, implement and drive the strategy of the business, and these roles
correspond with the function of acting as a follower@, an factor@ and a Leader.
3) In stage 3 of Hayes and Wheelwright=s four-stage model, the contribution of the
production/operations function to a business=s competitive position is neutral
and principally attempts to avoid making mistakes in its production-/operations
processes.
4) If the production/operations function plays the role of an effector@, this is in line
with Hayes and Wheelwright=s competitive position of internal neutrality.
5) The best@ position or role that the production/operations function may attain is one
where the function becomes bothinternally neutral and supportive and becomes
the best in the marketplace.
4. Which one of the following statements is incorrect?
1) The performance objectives of the production/operation system embody what
the expectations of the business towards this function are and what contribution it
could make to the business=s competitiveness or strategic direction.
2) Achieving the production/operations performance objectives of high quality, speed
and cost and greater flexibility and dependability helps the business to exploit
© 2015Together We Pass. All rights reserved.
EXAM PACK
2015
www.togetherwepass.co.za
Tel: 021 591 0673
© 2015Together We Pass. All rights reserved.
,WELCOME
If you are reading these questions you are studying (MNO3701) with UNISA. These notes
are being written in collaboration with all our Together We Pass MN03701 group members
this term, and will be built upon year on year to create the best set of study notes, with the
most useful summaries, hints and tips we can possibly put together.
How this works:
1. Your tutor will assign each member a learning outcome to describe or summarise
2. Once you have completed it, you will be assigned another
3. We encourage you to work through as many as possible, and also read and
comment on others explanations as this is the BEST way of learning.
Good luck this term, and we look forward to working with you!
Our contact details should you need help:
Together We Pass
PHONE 021 591 0673
WEB www.togetherwepass.co.za
FB
www.facebook.com/togetherwepass
GGLE+ Together We Pass on Google Plus
TWITR @togetherwepass
© 2015Together We Pass. All rights reserved.
,SECTION A MULTIPLE-CHOICE QUESTIONS
1. Which three of the following statements are correct?
a) All operations of all types of businesses produce goods or render services, or a
mixture of the two, by a process of transformation.
b) Transformed input resources comprise the following: materials, information
and customer/clients.
c) The difference between transforming and transformed input resources,
respectively, lies in their position in relation to the output resources.
d) A dominant transformed material resource, such as a factory plant, would be
found in all types of manufacturing operations.
e) After having gone through either materials, information or customer processing,
outputs emerge in the form of goods or services which are generally different
because of tangibility, storability, transportability and customer/client contact.
1) abc
2) bcd
3) cde
4) ade
5) abe
2. Which three of the following statements are incorrect?
a) The activities of production/operations management encompass five direct
responsibilities, namely to understand the operation=s strategic objectives, to
develop a production/operations strategy, to design, to plan and control, and
to improve the production/operations system.
b) The general model of production/operations management consists of two
components: an input-transformation process-output model, which has a
management overlay consisting of the direct and indirect responsibilities of
production/operations managers.
c) The production/operations system hierarchy consists of the internal reporting
relationships between high-level, middle-level and low-level managers,
supervisors and shop-floor workers.
d) An internal customer is a person or group of people who over many years
has/have reached the status of preferred trading party (ie VIP customer), while an
internal supplier has also reached preferred trading status and acts as an
© 2015Together We Pass. All rights reserved.
, extension of the primary business.
e) One of the advantages of buffering the production/operation system against
disruptions originating in the external environment is the business=s ability to
significantly reduce stocks of input and output resources.
1) abc
2) bcd
3) cde
4) abe
5) acd
3. Which one of the following statements is correct?
1) In order to understand the contribution of the production-/operations function to
the business, it is necessary to answer the following questions: What is the role
of or what part is the function expected to play in the business and how much can
personnel working in the production/operations section of the business influence
its budget?
2) The role of the production/operations function in a business is threefold, namely to
support, implement and drive the strategy of the business, and these roles
correspond with the function of acting as a follower@, an factor@ and a Leader.
3) In stage 3 of Hayes and Wheelwright=s four-stage model, the contribution of the
production/operations function to a business=s competitive position is neutral
and principally attempts to avoid making mistakes in its production-/operations
processes.
4) If the production/operations function plays the role of an effector@, this is in line
with Hayes and Wheelwright=s competitive position of internal neutrality.
5) The best@ position or role that the production/operations function may attain is one
where the function becomes bothinternally neutral and supportive and becomes
the best in the marketplace.
4. Which one of the following statements is incorrect?
1) The performance objectives of the production/operation system embody what
the expectations of the business towards this function are and what contribution it
could make to the business=s competitiveness or strategic direction.
2) Achieving the production/operations performance objectives of high quality, speed
and cost and greater flexibility and dependability helps the business to exploit
© 2015Together We Pass. All rights reserved.
