MNG2601_Exam_revision_180_Q_and_As.

MNG201 – revision questions and answers 1. Managers at all levels of the organisation need three management skills, but they need it in different proportions from level to level. Middle-level managers must have the ability to …………………….. toplevel managers must have the ability to ………….. and lower-level managers must have the ability to ……………. a) perform jobs such as data entry in a computer b) see things as a whole and the interrelationship of their parts c) get employees to achieve organisational goals 1. b, a, c 2. b, c, a 3. a, b, c 4. c, b, a 2. The management process comprises four management functions, which managers perform in a specific sequence. Select an example of each management function and list it in the correct sequence. a) conduct a job interview to fill a vacant position b) determine how many units must be produced during a shift c) praise an employee for reaching his sales target d) adjust the budget to reflect an increase in wages 1. a, b, c, d 2. b, a, c, d 3. c, b, d a 4. d, c, b, a 3. Match each situation in column A with an appropriate management role in column B. COLUMN A Situation COLUMN B Management role a discuss the organisation's offer on a wage increase with union representatives e decisional b read the Business Day first thing in the morning f interpersonal c develop new total quality management techniques g informational 2 d have a mentoring session with an employee 1. ae bf cg de 2. ef bg ce df 3. ag be cf dg 4. ef bg ce dg Question 4 - 7 The following statements pertain to the evolution of management theory. Answer the questions that follow. a) A famous series of studies, known as the Hawthorne studies, gave momentum to this perspective on management. b) This researcher was a mechanical engineer and he studied the work of individual workers to discover exactly how they performed their tasks. c) According to this approach, certain disabilities can cripple an organisation. d) This perspective on management comprises management science and operations research. e) This approach views an organisation as a group of interrelated parts with a single purpose: to remain in balance. f) This famous researcher based his model on legal authority, which stems from rules and other controls that govern an organisation in its pursuit to achieve goals. g) The basic premise of this approach is that the application of management principles depends on a particular situation that a manager faces at a given time. h) Hammer and Champy are experts in this approach that entails a significant reassessment of a particular organisation. i) This approach to management grew out of the need to find guidelines for managing complex organisations such as factories. 4. Statement ……………….. refers to the human relations movement, statement ……………. refers to the learning organisation and statement………………. refers to the administrative approach to management. 1. a, b, e 2. b, f, i 3. a, c, i 4. d, g, h 5. The three management theories that comprise the classical approach to management are described in statements 3 1. a, c, i 2. b, f, i 3. c, d, g 4. i, h, e 6. Statement ………………. describes the contingency approach to management and statement ……………… describes the qualitative approach to management. 1. a, b 2. g, d 3. c, b 4. e, f 7. Statement ………………. refers to Max Weber's approach to management, while statement ……………. refers to ………… Peter Senge's perspective. 1. a, b 2. b, g 3. f, c 4. f, b 8. The main difference between the behavioural approach to leadership and the contingency approach to leadership is that ……………. 1. one focuses on the characteristics of leaders, whilst the other one focuses on the situation 2. one focuses on what the leader does and the other one focuses on the fit between a leader's style and the situation 3. the one focuses on the task and the other on the relationship of the leader and follower 4. one focuses on initiating structure and the other on consideration 9. All managers have the right to insist that employees do their work and some leaders also have personal characteristics that make their subordinates want to follow them. The two types of power referred to above are …………… 1. legitimate and expert 2. reward and referent 3. legitimate and referent 4. referent and charismatic