MY SUMMARIES HUMAN RESOURCES MANAGEMENT – ALL QUESTIONS

MY SUMMARIES HUMAN RESOURCES MANAGEMENT – ALL QUESTIONS Assignment 1 Semester 1 2013 – unique code 1. Sam is the HR manager of Mando's, a popular chicken company. He and his team of HR officers are systematically investigating the tasks, duties and responsibilities associated with all the jobs within the company. They are looking at the level of decision-making by employees, the skills employees need to do a job adequately, the autonomy of each job, and the mental effort required to perform each job. a. Job design b. Job analysis c. Job enrichment d. Task analysis 2. Job posting is a method of internal recruitment. The following are all job-posting methods, except a. Traditional bulletin boards b. Internet advertising c. Email-based systems d. Voicemail-based systems 3. Over-specialisation in a job is frequently cited reason for workers feeling alienated from work and from their bosses. Over-specialisation hampers what people can do, except a. Repetition b. Little social interaction c. No input d. Lack of leadership 4. An intermediate planning range usually projects _________ into the future. a. Two to four years b. Three to five years c. Beyond five years d. Six months to one year 5. Which statement regarding forecasts of human resource needs is correct? a. They are scientific and relatively error-free b. They are difficult and should only be done on rare occasions c. They should rely strictly on quantitative approaches, which utilise sophisticated analytical models d. They estimate in advance the number and type of people that are needed to meet organisational objectives. 6. ___________ is a job analysis method which contains three different questionnaires relating to three different groups; namely: (1) managerial and professional, (2) service and administrative, and (3) manual and technical a. Common metric questionnaire (CMQ) b. Work profiling system (WPS) c. Functional job analysis (FJA) d. Position analysis questionnaire (PAQ) 7. During recent selection interviews for a receptionist the one panel member wanted to establish how the candidate will deal with a difficult customer on the telephone. He approached you before the panel interview and asked your advice seeing that this will be the first time ever that he will be part of a selection panel. He wanted to impress his superiors and also ensure that he does not disregard the current labour legislation. He compiled four questions and asked you which one would be the most appropriate question to ask to ensure that he gathers the correct information. Choose the most appropriate question from the list below. a. Have you ever dealt with a difficult customer? b. How would you handle difficult customers? c. If a customer approaches the reception desk extremely upset, what would be the first step that you take? d. Can you provide us with an example of an incident where you had to deal with a difficult customer telephonically and indicate how you handled the situation? 8. Scanning the external environment especially affects HR planning because __________________ a. The corporate culture is the responsibility of the HR unit b. Of the demographic patterns of the internal workforce c. The organisation must draw from the same labour market that supplies all other employers d. The organisation must meet certain affirmative action quotas 9. A pool of qualified candidates are generated to fill positions in the organisation. This is the definition of ________________ a. Socialisation b. Selection c. Recruitment d. Orientation 10. ___________ is the collection and investigation of facts related to HR problems in order to eliminate or reduce such problems a. HR research b. An inquest c. Basic research d. Advanced research 11. The managing director of quantum manufacturing is very upset. He has discovered that the employees are often absent and is concerned about the costs of this to the company. He has asked you to calculate the total time lost in terms of a percentage of the total scheduled work time that is lost due to absenteeism. Choose the correct answer from the list below:  Manufacturing days lost = 70  Total manufacturing days in the period = 225  Average number of employees = 15 a. 2.1% b. 6,0% c. 4,6% d. 31,0% 12. Job design is __________ a. The manipulation of content, functions and relationships of jobs in a way that both accomplishes organisational goals and satisfies the personal needs of the individual job holders b. Used to compare different jobs and make pay decisions c. The process by which management systematically investigates the tasks, duties and responsibilities of the jobs within an organisation. d. The process where an employee is periodically assigned to alternating jobs or functions. 13. The advantage of this type of employment interview is that it allows the interviewer to adapt to the situation. a. Behavioural interview b. Stress interview c. Unstructured interview d. Structured interview 14. The technique trap in Strategic Human Resource Planning (SHRP) is a pitfall when _____________. a. The process is not coordinated with other management and HR functions b. There is a tendency to adopt and use new techniques merely because everybody else is c. HR planners work in an environment characterised by ambiguous regulations, company politics and diverse management styles d. The strategic human resource planning programme fail in the beginning due to a complex start 15. When the weighted application blank is used, an attempt is made to differentiate between: a. Educated and uneducated applicants b. Experienced and inexperienced applicants c. Successful and less successful applicants d. Intelligent and less intelligent applicants 16. Which of the following indicates the correct order of the basic elements in the selection process? a. Selection instruments; job specification; job success criterion; job design; organisational goals b. Job design; organisational goals; job success criterion; job specification; selection instruments c. Job success criterion; job specification; job design; organisational goals; selection instruments; d. Organisational goals; job design; job success criterion; job specification; selection instruments 17. The following are all advantages of external recruitment, except for: a. The applicant pool that is created is bigger b. It is usually faster and less expensive than internal recruitment c. It reduces internal infighting d. It minimises the Peter principle 18. When workers use terminals to establish dail-up connections or to maintain continuous communications that enable them to complete some or all of their duties at home, this is called___ a. Robotics b. A compressed work week c. Telecommuting d. Flexible work hours 19. In ___ interview the interviewer asks a series of predetermined, job related questions. a. A structured b. An unstructured c. A panel d. A behavioural 20. The original operating hours of Nabila's Hair Salon were here 8:00 – 16:00, Monday to Fridays. Due to the rise in petrol price and the minimal time the staff had with their families, Nabila agreed to change the operating hours to 8:00 – 18:00, Mondays to Thursdays. Which work schedule does this refer to? a. Flexitime b. Compressed work weeks