MNO3701 LATEST EXAM PACK

MNO3701 LA1. Which three of the following statements are correct? a) All operations of all types of businesses produce goods or render services, or a mixture of the two, by a process of transformation. b) Transformed input resources comprise the following: materials, information and customer/clients. c) The difference between transforming and transformed input resources, respectively, lies in their position in relation to the output resources. d) A dominant transformed material resource, such as a factory plant, would be found in all types of manufacturing operations. e) After having gone through either materials, information or customer processing, outputs emerge in the form of goods or services which are generally different because of tangibility, storability, transportability and customer/client contact. 1) abc 2) bcd 3) cde 4) ade 5) abe 2. Which three of the following statements are incorrect? a) The activities of production/operations management encompass five direct responsibilities, namely to understand the operation=s strategic objectives, to develop a production/operations strategy, to design, to plan and control, and to improve the production/operations system. b) The general model of production/operations management consists of two components: an input-transformation process-output model, which has a management overlay consisting of the direct and indirect responsibilities of production/operations managers. c) The production/operations system hierarchy consists of the internal reporting relationships between high-level, middle-level and low-level managers, supervisors and shop-floor workers. d) An internal customer is a person or group of people who over many years has/have reached the status of preferred trading party (ie VIP customer), while an internal supplier has also reached preferred trading status and acts as an © 2015Together We Pass. All rights reserved. extension of the primary business. e) One of the advantages of buffering the production/operation system against disruptions originating in the external environment is the business=s ability to significantly reduce stocks of input and output resources. 1) abc 2) bcd 3) cde 4) abe 5) acd 3. Which one of the following statements is correct? 1) In order to understand the contribution of the production-/operations function to the business, it is necessary to aTEST EXAM PACK