MNG2602 – EXAM PAPERS & SOLUTIONS

MNG2602 – EXAM PAPERS & SOLUTIONS MAY/JUN 2015 Section A: Multiple Choice Questions 1. Mr Chris O’Reilly, the CEO of MoneyMax Micofinancing Solutions, is looking for a new manager to operate and lead the first international branch of his business in Australia. While doing research, he comes across a profile for effective global leaders and users this profile as an aid to compile the job requirements for the position. Which one of the following is not an ability that the new global manager of MoneyMax would need? 1. He/she must be able to work independently. 2. He/she should be able to transfer knowledge effectively. 3. He/she must be able to manage the change process. 4. He/she should have excellent communication skills 2. Which one of the following is not a variable that influences a contemporary organisation to change? 1. Technological advances 2. Higher expectations of workers 3. Intellectual capital as a critical resource 4. Flatter organisational structures Questions 3 to 4 Match the feature of the new organisation in column A with the managerial challenge inherent to that feature in column B COLUMN A – FEATURE COLUMN B – MANAGERIAL CHALLENGE 3. Networked (3) 1. Negotiating with win-win situations 4. Global (4) 2. Working productively at several tasks 3. Forming alliances with suppliers 4. Managing culturally diverse individuals Consider the following list of job requirements of workers and answer question 5. a) Repetitive skills b) Risk avoidance c) Dependence on memory d) Being creative e) Collaborating with people 5. Which 2 of the above requirements are relevant to the knowledge era? 1. d; c 2. b; a 3. d; e 4. a; r Questions 6 to 13 Read the following case study and answer questions 6 to 13 6. The consumer trend where customers increasingly choose healthier and more organic food products refers to an _________ change, caused by a ________ force. 1. External; social 2. External; technological 3. Internal; stakeholder 4. Internal; technological 7. The implementation of the new point-of-sales system at Organix refers to an ________ change, caused by a ________ force. 1. External, technological 2. Internal; power and politics 3. Internal; new technology 4. External; pressure to grow 8. The decision that Mrs. Scott should find a new supplier would deliver quinoa more frequently, is an example of _________ change. 1. Revolutionary 2. Punctuated 3. Reactive 4. Planned 9. The new manager, Mrs. Scott, used the _________ method to overcome resistance to change. 1. Education 2. Participation 3. Facilitation 4. Negotiation 10. When Organix expanded and opened a branch in Pretoria, it followed a _______ growth strategy. 1. Integration 2. Market development 3. Diversification 4. Product development 11. Should Organix successfully acquire Fresh Eating, they would be implementing a(n) ________ strategy. 1. Concentric diversification 2. Unrelated diversification 3. Horizontal integration 4. Backward integration 12. The new tradition that will be taking place on Fridays, forms part of creating a _________, which is step _______ in Kotter’s successful change process. 1. Culture, eight 2. Vision, five 3. Sense of urgency, five 4. Guiding team, eight 13. There are a number of situational factors that could have influenced the choices Mr. Hudson faced when he decided to design and implement a change effort. When the anticipated strength of resistance is _______, the involvement of others will be ________. 1. Strong, lots 2. Weak, lots 3. Great, little 4. Little, lots 14. __________ is an integration model of how the organisation conducts its business. 1. The mission statement 2. Strategic leadership 3. An environmental analysis 4. Organisational architecture 15. The ______ perspective of the balanced scorecard is measured by ________. 1. Financial, growth 2. Customer, quality 3. Learning, growth 4. Internal, quality Question 16 to 17 Match each quadrant of the Boston Consulting Group Growth-share Matrix in Column A with an appropriate description in column B. COLUMN A – QUADRANT OF THE MATRIX COLUMN B – DESCRIPTION OF QUADRANT 16. Question marks (3) 1. Strategic business units with a high market share and low market growth rate 17. Cash cows (1) 2. Strategic business units with a high market share and high market growth rate 3. Strategic business units with a low relative market share and a high relative market growth rate 4. Strategic business unit with low market share and a low market growth rate 18. Mustard Seed Communications (MSC) believes in diversity and employing people, regardless of their ethnicity, in positions that match their skills and experience. MSC is hosting a diversity week to show that they promote the diverse nation within which they operate. They will have an informational programme every day on all the different ethnic groups in SA. What misconception regarding diversity is illustrated in the above scenario? Diversity is not _____? 1. A culture 2. Affirmative action 3. Equal employment 4. An absence of standards 19. Which one of the following is a reason for an increased focus on managing workforce diversity? 1. The industrialisation of countries globally