Business Process Management
summary
CHAPTER 1, 2, 3, 4, 5, 6, 8, 11
Table of Contents
Chapter 1................................................................................................................................2
Chapter 2................................................................................................................................3
Chapter 3................................................................................................................................5
Chapter 4................................................................................................................................8
Chapter 5................................................................................................................................9
Chapter 6..............................................................................................................................10
Chapter 8..............................................................................................................................11
Chapter 11.............................................................................................................................12
, Chapter 1
Process: A set of interrelated activities designed to transform inputs into outputs.
Input: What you already have or expect to receive in time to start a new
activity/step.
Output: What you want to deliver to the customer so the next step can proceed.
Trigger: Signal for a process to start.
Customer: Whoever needs the output of the process.
Procedure: A way of carrying out a process or activity -> it refers to a
standardized, documented set of ordered activities.
Process system: A model of the business -> it shows how processes fit together to
meet the goals of the company.
Standard business processes that are captured in documents and procedures
provide real value to the organization:
- Provide a model of the business = ensure that everyone is working from the
same basic assumptions of how the company functions.
- Offers a concrete path to follow to meet the business core mission.
- Ensures that interfaces are agreed upon.
- The multiple expertise, helping new employees to become productive faster.
- The standardized ways of working.
- Allows improvements.
- The avoid single points of failure.
- It offers the assurance of quality to customers.
- It passes certification audits.
You need a procedure:
- When you have multiple people/groups who want to perform the same way.
- When you need to train new employees in how to do a standard task.
- When the procedure is required by your standards.
- When you need to improve a process.
- When people who are not performing the work (=managers) need to
understand the process.
summary
CHAPTER 1, 2, 3, 4, 5, 6, 8, 11
Table of Contents
Chapter 1................................................................................................................................2
Chapter 2................................................................................................................................3
Chapter 3................................................................................................................................5
Chapter 4................................................................................................................................8
Chapter 5................................................................................................................................9
Chapter 6..............................................................................................................................10
Chapter 8..............................................................................................................................11
Chapter 11.............................................................................................................................12
, Chapter 1
Process: A set of interrelated activities designed to transform inputs into outputs.
Input: What you already have or expect to receive in time to start a new
activity/step.
Output: What you want to deliver to the customer so the next step can proceed.
Trigger: Signal for a process to start.
Customer: Whoever needs the output of the process.
Procedure: A way of carrying out a process or activity -> it refers to a
standardized, documented set of ordered activities.
Process system: A model of the business -> it shows how processes fit together to
meet the goals of the company.
Standard business processes that are captured in documents and procedures
provide real value to the organization:
- Provide a model of the business = ensure that everyone is working from the
same basic assumptions of how the company functions.
- Offers a concrete path to follow to meet the business core mission.
- Ensures that interfaces are agreed upon.
- The multiple expertise, helping new employees to become productive faster.
- The standardized ways of working.
- Allows improvements.
- The avoid single points of failure.
- It offers the assurance of quality to customers.
- It passes certification audits.
You need a procedure:
- When you have multiple people/groups who want to perform the same way.
- When you need to train new employees in how to do a standard task.
- When the procedure is required by your standards.
- When you need to improve a process.
- When people who are not performing the work (=managers) need to
understand the process.
