IOP3704 EXAM PREP 2020

1. Critically discuss mediation and conflict resolution in South and Southern Africa. (10)  The apartheid government in South Africa ended in 1994, but the new government in South Africa had to work through the question of dealing with the past in order to move forward.  Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. The disagreement may be personal, financial, political, or emotional. When a dispute arises, often the best course of action is negotiation to resolve the disagreement.  Mediation, as used in law, is a form of alternative dispute resolution (ADR), a way of resolving disputes between two or more parties with concrete effects. Typically, a third party, the mediator assists the parties to negotiate a settlement.  The Independent Mediation Service of South Africa (IMSSA) was formed in 1984; they offered mediation services to employers and unions.  IMSSA was a non-profit organisation offering mediation and then arbitration services to companies and unions.  IMSSA established panels of mediators and arbitrators in the major centres and serviced a burgeoning need across South Africa.  The 1980’s posed real challenges for IMSSA mediators and they were often called in to mediate very difficult disputes.  The Commission for Conciliation, Mediation and Arbitration (CCMA), the new national dispute resolution agency.  The credibility of the CCMA would rest on three pillars:  The capability and competence of its commissioner.  Easy access to its services.  An electronic case management system that could track the progress of cases from inception to conclusion.  Lesotho, Mozambique and Swaziland opted for independent dispute resolution agencies with tripartite governing bodies while the other countries opted to house the new services within their Ministers of Labour. Common to all systems was the assertion of mediation as the primary dispute resolution process, with residual recourse to arbitration for rights disputes. IOP3704 EXAM PREP. Tutorial 201 The apartheid government in South Africa ended in 1994, but the new government in South Africa had to work through the question of dealing with the past in order to move forward. This gave way to mediation process, as a way of resolving conflict in South Africa,that led to the establishment of the Independent Mediation Service in South Africa (IMSA) in 1984, later followed by other mediation organisations such as Legal Resource Centre (LRC), African Centre for the Constructive Resolution of Disputes (ACCORD), Commission for Conciliation, Mediation and Arbitration (CCMA). The mediation process must include amongst others the following:  Relationship building initi