Chapter 11 Human Resource Management: Finding and
Keeping the Best Employees
1. Human Resources Management is the process of deciding the number and types of people your business
needs, and then, recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling
employees to achieve organizational goals.
True False
2. Human resource management is receiving increased attention because the shift from traditional
manufacturing industries to service and high-tech manufacturing industries requires workers to have more
technical job skills.
True False
3. Recruiting is relatively easy today because qualified labor is so plentiful.
True False
4. Today, human resource management is viewed as a clerical function of keeping personnel records and
processing payroll.
True False
5. The human resource function has become so critical that it is now a concern of all managers.
True False
6. The human resource manager's job is easier today than it was in the past because a growing percentage of the
work force is highly educated and well-prepared for jobs in the contemporary business environment.
True False
7. The reason industries such as robotics and biotechnology have grown rapidly in recent years is that the
United States has a surplus of highly educated and experienced workers available for employment in these
fields.
True False
1
,8. One of the challenges facing today's human resource managers is a shift in the age distribution of the labor
force, including aging baby boomers, many of whom are deferring retirement.
True False
9. Today's workers have an increased demand for benefits tailored to their individual needs.
True False
10. Today's workers place a lower priority on leisure time than they did in the past.
True False
11. One challenge faced by today's human resource managers is the fact that workers overseas often work for
lower wages and are subject to fewer laws and regulations.
True False
12. Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.
True False
13. Underemployed workers present a challenge for human resources managers. These are people who are
working beyond their capabilities.
True False
14. The appropriate term for employees whose skills and knowledge go beyond their current work environment
and work responsibilities are underemployed workers.
True False
15. Very few experienced employees have skill and knowledge that is considered a higher level than what they
use at their jobs.
True False
2
,16. According to the Thinking Green box, "Green Eggs and Ham", contemporary firms do not see a cost
benefit to providing healthy snacks for employees.
True False
17. Contemporary firms such as Google who care about their employees also care about what their employees
eat, as well as what is offered in the company cafeteria.
True False
18. It is challenging for HR managers to deal with a declining economy that results in a short-term preference
for part-time and/or temporary employees; and, a trend to outsource jobs, even though there are skilled
employees who are willing to work.
True False
19. The growing importance of human resource issues has led most firms to expect only its human resource
specialists to tackle HR issues.
True False
20. According to the Thinking Green box titled, "Green Eggs and Ham", your firm stands to benefit more by
encouraging employees to eat healthier.
True False
21. San Diego State University continues to serve its employees fatty meats and dairy products in its cafeteria
and vending machines because it's cheaper; it does not want to promote one choice over another; and, it can
convert any waste from these products to compost.
True False
22. HR is focused on issues directly related to a person's job and with things that happen at work, as opposed to
concerns that may affect one's work such as elder care and child care, but are not directly related to work.
True False
3
, 23. Robotek International is a rapidly growing firm specializing in the production of sophisticated robots. One
of the major problems Robotek is likely to face is a shortage of qualified workers.
True False
24. Rick is in his early sixties. A few years ago he had planned to retire by the time he was sixty, but when the
time came, he decided to continue working. In fact, not only is Rick still working, he has no intention of retiring
or setting a time when retirement might occur. Rick's decision to keep working into his late sixties is unusual in
today's labor market.
True False
25. Elise is the manager in the finance department for a company that competes in a service industry. If her
company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to
specialists in the human resource department.
True False
26. Last year Adam lost his job as a skilled welder at an automobile assembly plant. After looking for work for
several months, he finally accepted a job as an unskilled laborer at a local nursery. Although he is pleased to
have work, Adam feels that his new job doesn't use his skills to their full potential. Adam is an example of an
underemployed worker.
True False
27. In one year's time, James developed gall bladder problems and needed surgery; he became a single parent;
he willingly moved his older mom in to live with him in order to avoid placing her in a nursing home; and, he
unexpectedly tore his rotator cuff playing softball during the summer. Overall, these are not considered
circumstances that impact job performance because they fall outside of the workplace. HR managers need only
be concerned with how James performs when he is at work.
True False
28. The federal government has to minimized its role in human resource management.
True False
29. Title VII of the Civil Rights Act of 1964 prohibits discrimination in hiring, firing, or compensation, based
on race, religion, creed, sex, or national origin.
True False
4
Keeping the Best Employees
1. Human Resources Management is the process of deciding the number and types of people your business
needs, and then, recruiting, selecting, developing, motivating, evaluating, compensating, and scheduling
employees to achieve organizational goals.
True False
2. Human resource management is receiving increased attention because the shift from traditional
manufacturing industries to service and high-tech manufacturing industries requires workers to have more
technical job skills.
True False
3. Recruiting is relatively easy today because qualified labor is so plentiful.
True False
4. Today, human resource management is viewed as a clerical function of keeping personnel records and
processing payroll.
True False
5. The human resource function has become so critical that it is now a concern of all managers.
True False
6. The human resource manager's job is easier today than it was in the past because a growing percentage of the
work force is highly educated and well-prepared for jobs in the contemporary business environment.
True False
7. The reason industries such as robotics and biotechnology have grown rapidly in recent years is that the
United States has a surplus of highly educated and experienced workers available for employment in these
fields.
True False
1
,8. One of the challenges facing today's human resource managers is a shift in the age distribution of the labor
force, including aging baby boomers, many of whom are deferring retirement.
True False
9. Today's workers have an increased demand for benefits tailored to their individual needs.
True False
10. Today's workers place a lower priority on leisure time than they did in the past.
True False
11. One challenge faced by today's human resource managers is the fact that workers overseas often work for
lower wages and are subject to fewer laws and regulations.
True False
12. Today's workers tend to be very loyal, as evidenced by declining turnover rates in most industries.
True False
13. Underemployed workers present a challenge for human resources managers. These are people who are
working beyond their capabilities.
True False
14. The appropriate term for employees whose skills and knowledge go beyond their current work environment
and work responsibilities are underemployed workers.
True False
15. Very few experienced employees have skill and knowledge that is considered a higher level than what they
use at their jobs.
True False
2
,16. According to the Thinking Green box, "Green Eggs and Ham", contemporary firms do not see a cost
benefit to providing healthy snacks for employees.
True False
17. Contemporary firms such as Google who care about their employees also care about what their employees
eat, as well as what is offered in the company cafeteria.
True False
18. It is challenging for HR managers to deal with a declining economy that results in a short-term preference
for part-time and/or temporary employees; and, a trend to outsource jobs, even though there are skilled
employees who are willing to work.
True False
19. The growing importance of human resource issues has led most firms to expect only its human resource
specialists to tackle HR issues.
True False
20. According to the Thinking Green box titled, "Green Eggs and Ham", your firm stands to benefit more by
encouraging employees to eat healthier.
True False
21. San Diego State University continues to serve its employees fatty meats and dairy products in its cafeteria
and vending machines because it's cheaper; it does not want to promote one choice over another; and, it can
convert any waste from these products to compost.
True False
22. HR is focused on issues directly related to a person's job and with things that happen at work, as opposed to
concerns that may affect one's work such as elder care and child care, but are not directly related to work.
True False
3
, 23. Robotek International is a rapidly growing firm specializing in the production of sophisticated robots. One
of the major problems Robotek is likely to face is a shortage of qualified workers.
True False
24. Rick is in his early sixties. A few years ago he had planned to retire by the time he was sixty, but when the
time came, he decided to continue working. In fact, not only is Rick still working, he has no intention of retiring
or setting a time when retirement might occur. Rick's decision to keep working into his late sixties is unusual in
today's labor market.
True False
25. Elise is the manager in the finance department for a company that competes in a service industry. If her
company is like most contemporary firms, Elise will leave almost all aspects of human resource functions to
specialists in the human resource department.
True False
26. Last year Adam lost his job as a skilled welder at an automobile assembly plant. After looking for work for
several months, he finally accepted a job as an unskilled laborer at a local nursery. Although he is pleased to
have work, Adam feels that his new job doesn't use his skills to their full potential. Adam is an example of an
underemployed worker.
True False
27. In one year's time, James developed gall bladder problems and needed surgery; he became a single parent;
he willingly moved his older mom in to live with him in order to avoid placing her in a nursing home; and, he
unexpectedly tore his rotator cuff playing softball during the summer. Overall, these are not considered
circumstances that impact job performance because they fall outside of the workplace. HR managers need only
be concerned with how James performs when he is at work.
True False
28. The federal government has to minimized its role in human resource management.
True False
29. Title VII of the Civil Rights Act of 1964 prohibits discrimination in hiring, firing, or compensation, based
on race, religion, creed, sex, or national origin.
True False
4
