Chapter 11 - Human Resource Management: Finding and Keeping the Best Employees
TEST PLANNING TABLE FOR CHAPTER 11
LL:1 LL:2 LL:3
Knows Basic Understands Applies Principles
Learning Objective
Terms and Facts Concepts and
Principles
1. Explain the 1,2,3,4,5,6,7,8,9,10,11,12, 15,16,17,18, 19,20, 21,22,23,
importance of human 13,14, 234,235,236,237 238,239,
resource management, 227,228,229,230,231,232, 429
and describe current 233
issues in managing
human resources.
2. Illustrate the effects 24,25,26,27,28,29,30,31, 40,41,42, 43,44,45,46,47,48,
of legislation on human 32,33,34,35,36,37,38,39, 249,250,251,252,253 254,255,256,257,258,
resource management. 240,241,242,243,244,245, 259,260,
246,247,248 433
3. Summarize the five 49,50,51,52,53,54,55,56, 60,61,62, 63,64,65,66,67,68,69,
steps in human 56,57,58,59, 270,271,272,273,274, 276,277,278,279,280,
resource planning. 261,262,263,264,265,266, 275, 281,282,283,284,
267,268,269
4. Describe methods 70,71,72,73,74~,75,76,77, 80,81,82,83~, 84,85,86,87~,
that companies use to 78~,79, 290,291,292,293,294, 295,296,297,298,
recruit new employees, 285,286,287,288,289~ 299~
and explain some of the
issues that make
recruitment challenging.
5. Outline the six 88,89,90,91,92,93,94,95, 104,105,106~, 107,108,109,110,111,
steps in selecting 96,97,98,99,100,101,102, 310,311,312,313,314, 317,318,319,320,321,
employees. 103, 315,316 322,
300,301,302,303,304,305, 430
306,307,308,309
6. Illustrate employee 112,113,114,115,116,117, 134,135,136, 137,138,139,140,141,
training and 118,119,120,121,122,123, 339,340,341,342,343, 142,143,
development methods. 124,125,126,127,128,129, 344,345,346,347 348,349,350,351,352,
130,131,132,133, 353,354,355,356,357,
323,324,325,326,327,328, 358,
329,330,331,332,333,334,
335,336,337,338
7. Trace the six steps 144,145,146,147,148,149, 156,157,158,159, 160,161,162,163,164,
in appraising employee 150,151,152,153,154,155, 363,364,365,366 367,368,369,370,371,
performance. 359,360,361,362 431,
436*
8. Summarize the 165,166,167,168,169,170, 181~,182,183~,184, 188,189,190,191,192,
objectives of employee 171,172,173,174,175,176, 185,186,187, 193,
compensation 177,178,179,180, 384,385,386,387,388~ 390,391,392,393,
programs, and evaluate 372,373,374,375,376,377, 389 394~,395,396,
pay systems and fringe 378,379,380,381,382,383 434*,437*
benefits.
11-1
,Chapter 11 - Human Resource Management: Finding and Keeping the Best Employees
9. Demonstrate how 194,195,196,197,198,199, 205, 206,207,208,209,210,
managers use scheduling 200,201,202,203,204, 403,404,405,406 211,
plans to adapt to workers’ 397,398,399,400,401,402 407,408,409,410,411,
needs. 412,413,414,
432
435*
10. Describe how 212,213,214,215,216,217, 219,220,221,222, 223,224,225,226,
employees can move 218, 420,421,422,423 424,425,426,427,428
through a company: 415,416,417,418,419
promotion, reassignment,
termination, and
retirement.
Total number of test items: 437
True/false questions are in plain text.
Multiple choice questions are in bold text.
Questions on boxed material are in bold text with a tilde~.
Essay questions are in bold underlined text.
Minicase questions are in bold with an asterisk*.
11-2
,Chapter 11 - Human Resource Management: Finding and Keeping the Best Employees
Chapter 11
Human Resource Management: Finding and Keeping the Best Employees
Answer Key
True / False Questions
1. Human resource management is the process of deciding the number and types of people
your business needs, and then, recruiting, selecting, developing, motivating, evaluating,
compensating, and scheduling employees to achieve organizational goals.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
2. Human resource management is receiving increased attention because the shift from
traditional manufacturing industries to service and high-tech manufacturing industries
requires workers to have more technical job skills.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
3. Recruiting is relatively easy today because qualified labor is so plentiful.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
4. Today, human resource management is viewed as a clerical function of keeping personnel
records and processing payroll.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
11-3
, Chapter 11 - Human Resource Management: Finding and Keeping the Best Employees
5. The human resource function has become so critical that it is now a concern of all
managers.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
6. The human resource manager's job is easier today than it was in the past because a
growing percentage of the workforce is highly educated and well-prepared for jobs in the
contemporary business environment.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
7. The reason industries such as robotics and biotechnology have grown rapidly in recent
years is that the United States has a surplus of highly educated and experienced workers
available for employment in these fields.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
8. One of the challenges facing today's human resource managers is a shift in the age
distribution of the labor force, including aging baby boomers, many of whom are
deferring retirement.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
9. Today's workers have an increased demand for benefits tailored to their individual needs.
Answer: True
11-4
TEST PLANNING TABLE FOR CHAPTER 11
LL:1 LL:2 LL:3
Knows Basic Understands Applies Principles
Learning Objective
Terms and Facts Concepts and
Principles
1. Explain the 1,2,3,4,5,6,7,8,9,10,11,12, 15,16,17,18, 19,20, 21,22,23,
importance of human 13,14, 234,235,236,237 238,239,
resource management, 227,228,229,230,231,232, 429
and describe current 233
issues in managing
human resources.
2. Illustrate the effects 24,25,26,27,28,29,30,31, 40,41,42, 43,44,45,46,47,48,
of legislation on human 32,33,34,35,36,37,38,39, 249,250,251,252,253 254,255,256,257,258,
resource management. 240,241,242,243,244,245, 259,260,
246,247,248 433
3. Summarize the five 49,50,51,52,53,54,55,56, 60,61,62, 63,64,65,66,67,68,69,
steps in human 56,57,58,59, 270,271,272,273,274, 276,277,278,279,280,
resource planning. 261,262,263,264,265,266, 275, 281,282,283,284,
267,268,269
4. Describe methods 70,71,72,73,74~,75,76,77, 80,81,82,83~, 84,85,86,87~,
that companies use to 78~,79, 290,291,292,293,294, 295,296,297,298,
recruit new employees, 285,286,287,288,289~ 299~
and explain some of the
issues that make
recruitment challenging.
5. Outline the six 88,89,90,91,92,93,94,95, 104,105,106~, 107,108,109,110,111,
steps in selecting 96,97,98,99,100,101,102, 310,311,312,313,314, 317,318,319,320,321,
employees. 103, 315,316 322,
300,301,302,303,304,305, 430
306,307,308,309
6. Illustrate employee 112,113,114,115,116,117, 134,135,136, 137,138,139,140,141,
training and 118,119,120,121,122,123, 339,340,341,342,343, 142,143,
development methods. 124,125,126,127,128,129, 344,345,346,347 348,349,350,351,352,
130,131,132,133, 353,354,355,356,357,
323,324,325,326,327,328, 358,
329,330,331,332,333,334,
335,336,337,338
7. Trace the six steps 144,145,146,147,148,149, 156,157,158,159, 160,161,162,163,164,
in appraising employee 150,151,152,153,154,155, 363,364,365,366 367,368,369,370,371,
performance. 359,360,361,362 431,
436*
8. Summarize the 165,166,167,168,169,170, 181~,182,183~,184, 188,189,190,191,192,
objectives of employee 171,172,173,174,175,176, 185,186,187, 193,
compensation 177,178,179,180, 384,385,386,387,388~ 390,391,392,393,
programs, and evaluate 372,373,374,375,376,377, 389 394~,395,396,
pay systems and fringe 378,379,380,381,382,383 434*,437*
benefits.
11-1
,Chapter 11 - Human Resource Management: Finding and Keeping the Best Employees
9. Demonstrate how 194,195,196,197,198,199, 205, 206,207,208,209,210,
managers use scheduling 200,201,202,203,204, 403,404,405,406 211,
plans to adapt to workers’ 397,398,399,400,401,402 407,408,409,410,411,
needs. 412,413,414,
432
435*
10. Describe how 212,213,214,215,216,217, 219,220,221,222, 223,224,225,226,
employees can move 218, 420,421,422,423 424,425,426,427,428
through a company: 415,416,417,418,419
promotion, reassignment,
termination, and
retirement.
Total number of test items: 437
True/false questions are in plain text.
Multiple choice questions are in bold text.
Questions on boxed material are in bold text with a tilde~.
Essay questions are in bold underlined text.
Minicase questions are in bold with an asterisk*.
11-2
,Chapter 11 - Human Resource Management: Finding and Keeping the Best Employees
Chapter 11
Human Resource Management: Finding and Keeping the Best Employees
Answer Key
True / False Questions
1. Human resource management is the process of deciding the number and types of people
your business needs, and then, recruiting, selecting, developing, motivating, evaluating,
compensating, and scheduling employees to achieve organizational goals.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
2. Human resource management is receiving increased attention because the shift from
traditional manufacturing industries to service and high-tech manufacturing industries
requires workers to have more technical job skills.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
3. Recruiting is relatively easy today because qualified labor is so plentiful.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
4. Today, human resource management is viewed as a clerical function of keeping personnel
records and processing payroll.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
11-3
, Chapter 11 - Human Resource Management: Finding and Keeping the Best Employees
5. The human resource function has become so critical that it is now a concern of all
managers.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
6. The human resource manager's job is easier today than it was in the past because a
growing percentage of the workforce is highly educated and well-prepared for jobs in the
contemporary business environment.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
7. The reason industries such as robotics and biotechnology have grown rapidly in recent
years is that the United States has a surplus of highly educated and experienced workers
available for employment in these fields.
Answer: False
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
8. One of the challenges facing today's human resource managers is a shift in the age
distribution of the labor force, including aging baby boomers, many of whom are
deferring retirement.
Answer: True
AACSB: Reflective Thinking
Bloom’s: Remember
Learning Objective: 11-01 Explain the importance of human resource management, and describe current issues in managing human
resources
Level of Difficulty: 1 Easy
Topic: The Importance of Human Resource Management
9. Today's workers have an increased demand for benefits tailored to their individual needs.
Answer: True
11-4
