Dr. Prem Kumar
, Syllabus
Introduction and objectives - Definitions - Consumer,
Consumer dispute, complaint,
Defect, deficiency, service,
Unfair trade practices, Restrictive trade practices
Consumer protection council- Central, State, District-
Objectives of the council - Consumer Redressal
Agencies & Functions- District forum, State commission,
National commission- functions
, Introduction
The industrial revolution and the development in the
international trade and commerce are important.
It prompts vast expansion of business and trade.
Number of consumer goods appeared in the market to
cater to the needs of the consumers.
Also a host of services have been made available to the
consumers.
Industries are like insurance, transport, electricity,
housing, entertainment, finance and banking.
Emergence of well organised sector of manufacturers and
traders with better knowledge of markets.
It affects the relationship between the traders and the
consumers making the principle of consumer sovereignty
almost inapplicable.
3
, Introduction
Promise to customers via Integrated communication.
Influence the demand of products and services from
consumer side.
Often manufacturing defects, imperfections and
shortcomings of quality, quantity and purity of goods or
deficiency in services rendered reported.
Many firms are in competition of same product and
services.
Lead to confusion of consumers.
It is for government to see in welfare of the public, the glut
of adulterated and sub-standard articles in the market have
to be checked.
4
, Syllabus
Introduction and objectives - Definitions - Consumer,
Consumer dispute, complaint,
Defect, deficiency, service,
Unfair trade practices, Restrictive trade practices
Consumer protection council- Central, State, District-
Objectives of the council - Consumer Redressal
Agencies & Functions- District forum, State commission,
National commission- functions
, Introduction
The industrial revolution and the development in the
international trade and commerce are important.
It prompts vast expansion of business and trade.
Number of consumer goods appeared in the market to
cater to the needs of the consumers.
Also a host of services have been made available to the
consumers.
Industries are like insurance, transport, electricity,
housing, entertainment, finance and banking.
Emergence of well organised sector of manufacturers and
traders with better knowledge of markets.
It affects the relationship between the traders and the
consumers making the principle of consumer sovereignty
almost inapplicable.
3
, Introduction
Promise to customers via Integrated communication.
Influence the demand of products and services from
consumer side.
Often manufacturing defects, imperfections and
shortcomings of quality, quantity and purity of goods or
deficiency in services rendered reported.
Many firms are in competition of same product and
services.
Lead to confusion of consumers.
It is for government to see in welfare of the public, the glut
of adulterated and sub-standard articles in the market have
to be checked.
4
