Young: Kinn's The Medical Assistant, 11th Edition
Chapter 01: Becoming a Successful Student
Test Bank
COMPLETION
1. Medical assistants play a vital role in the healthcare team and are expected to display such
__________ as dependability, respectful patient care, empathy, initiative, positive attitude,
and teamwork.
ANS:
professional behaviors
Professional behaviors are actions that identify the medical assistant as a member of the
healthcare profession.
PTS: 1
2. Learning styles are determined by your individual method of __________, or examining,
new material and the way you process it or make it your own.
ANS:
perceiving
Perceiving is the method individuals use to examine information and recognize it as real.
PTS: 1
3. __________ can evaluate conflicting information and make a decision to act based on their
knowledge and willingness to be open minded about all possibilities.
ANS:
Critical thinkers
Critical thinking involves considering all aspects of a situation when making decisions or
before taking action.
PTS: 1
REF: Affect: I. 1. Apply critical thinking skills in performing patient assessment and care
4. Learning __________ are the ways that you like to learn and that have proven successful in
the past.
ANS:
preferences
Learning preferences determine individual learning methods.
This study source was downloaded by 100000840252821 from CourseHero.com on 01-18-2022 13:55:50 GMT -06:00
https://www.coursehero.com/file/24246599/kinns-the-medical-assistant-adams-11th-tbpdf/
, Test Bank 1-2
PTS: 1
5. Problem solving and __________ management techniques are keys to your success.
ANS:
conflict
Conflict management involves attempting to resolve an issue in a private place, clearly
stating your feelings about the situation, and working together to reach a solution.
PTS: 1
6. The first step to reaching a solution to a problem or conflict is to identify the __________.
ANS:
problem
central issue
The cause of the conflict must be identified before solutions can be researched.
PTS: 1
7. Methods for determining possible solutions to a conflict are to brainstorm or to make a(n)
__________ list.
ANS:
pros and cons
Developing a pros and cons list helps the individual identify possible solutions.
PTS: 1
8. Once you have decided on a solution to the problem, it is essential to __________ the
outcomes of your solution and decide whether it solved the problem or whether another
approach should be tried.
ANS:
evaluate
Evaluating the outcome of the attempted solution helps determine whether it is the correct
one or whether an alternate solution should be tried.
PTS: 1
9. __________ allows you to express your thoughts and feelings honestly and enables you to
stand up for yourself in a reasonable and rational manner without an emotional scene.
ANS:
Assertive communication
This study source was downloaded by 100000840252821 from CourseHero.com on 01-18-2022 13:55:50 GMT -06:00
https://www.coursehero.com/file/24246599/kinns-the-medical-assistant-adams-11th-tbpdf/
Chapter 01: Becoming a Successful Student
Test Bank
COMPLETION
1. Medical assistants play a vital role in the healthcare team and are expected to display such
__________ as dependability, respectful patient care, empathy, initiative, positive attitude,
and teamwork.
ANS:
professional behaviors
Professional behaviors are actions that identify the medical assistant as a member of the
healthcare profession.
PTS: 1
2. Learning styles are determined by your individual method of __________, or examining,
new material and the way you process it or make it your own.
ANS:
perceiving
Perceiving is the method individuals use to examine information and recognize it as real.
PTS: 1
3. __________ can evaluate conflicting information and make a decision to act based on their
knowledge and willingness to be open minded about all possibilities.
ANS:
Critical thinkers
Critical thinking involves considering all aspects of a situation when making decisions or
before taking action.
PTS: 1
REF: Affect: I. 1. Apply critical thinking skills in performing patient assessment and care
4. Learning __________ are the ways that you like to learn and that have proven successful in
the past.
ANS:
preferences
Learning preferences determine individual learning methods.
This study source was downloaded by 100000840252821 from CourseHero.com on 01-18-2022 13:55:50 GMT -06:00
https://www.coursehero.com/file/24246599/kinns-the-medical-assistant-adams-11th-tbpdf/
, Test Bank 1-2
PTS: 1
5. Problem solving and __________ management techniques are keys to your success.
ANS:
conflict
Conflict management involves attempting to resolve an issue in a private place, clearly
stating your feelings about the situation, and working together to reach a solution.
PTS: 1
6. The first step to reaching a solution to a problem or conflict is to identify the __________.
ANS:
problem
central issue
The cause of the conflict must be identified before solutions can be researched.
PTS: 1
7. Methods for determining possible solutions to a conflict are to brainstorm or to make a(n)
__________ list.
ANS:
pros and cons
Developing a pros and cons list helps the individual identify possible solutions.
PTS: 1
8. Once you have decided on a solution to the problem, it is essential to __________ the
outcomes of your solution and decide whether it solved the problem or whether another
approach should be tried.
ANS:
evaluate
Evaluating the outcome of the attempted solution helps determine whether it is the correct
one or whether an alternate solution should be tried.
PTS: 1
9. __________ allows you to express your thoughts and feelings honestly and enables you to
stand up for yourself in a reasonable and rational manner without an emotional scene.
ANS:
Assertive communication
This study source was downloaded by 100000840252821 from CourseHero.com on 01-18-2022 13:55:50 GMT -06:00
https://www.coursehero.com/file/24246599/kinns-the-medical-assistant-adams-11th-tbpdf/
