Question 1
In what area does General Motors earn its highest return on capital?
selling cars
selling logo merchandise
financing
selling racing
post-sales parts and service
Question 2
A key feature of scientific management is that workers are limited only by __________.
machinery
co-workers
their job description
their tools
their physical ability
Question 3
Decisions regarding which of the following are not part of the production process structure?
management policies
facilities
robots
flow of goods and services through the facility