FINAL EXAM QUESTIONS
1. (TCO A) Which of the following decisions require knowledge based on collaboration and
interaction? (Points : 4)
How long will it take to manufacture this product?
Should we work with outside vendors on new products and services?
In which geographical locations are our products garnering the most sales?
Which product design is the most efficient for the user in terms of energy use?
Your text here 1
1. (TCO A) The costs for firms operating on a global scale have been drastically reduced by (Points : 4)
networking technology.
investments in organizational complementary assets.
cloud computing
the rise of digital content.
1. (TCO A) Which of the following objectives best describes the business strategy behind the
development of smart grid initiatives by power companies, as discussed in the chapter case?
Operational excellence
2. (TCO B) Which of the following businesses use the market creator business model? (Points : 5)
an online auction house
an online newspaper
a video-sharing site
an online bookseller
2. (TCO B) ________ are visual tools for presenting performance data in a BI system. (Points : 5)
Dashboards and scorecards
Parameterized reports
Reports and the drilldown feature
Scenarios and models
2. (TCO B) Which of the following describes how the Simon framework of decision making works in high-
velocity decision environments? (Points : 5)
all four steps of the process are handled by software algorithms; humans are eliminated from the
decisions because they are too slow
the first three steps of the process are handled by software algorithms and the final step is handled by
experienced managers
the first two steps of Simon’s framework are eliminated and the final steps are handled by software
algorithms
all four steps are performed by humans with the support of high-speed, high-volume DSS and ESS
3. (TCO C) The type of logical database model that treats data as if they were stored in two-dimensional
tables is the (Points : 4)
OODBMS.
pre-digital DBMS.
relational DBMS.
hierarchical DBMS.
,3. (TCO C) A field identified in a record as holding the unique identifier for that record is called the (Points : 4)
primary key.
key field.
primary field.
unique ID.
4. (TCO D) The telephone system is an example of a ________ network. (Points : 4)
peer-to-peer
wireless
packet-switched
circuit-switched
4. (TCO D) To use the analog telephone system for sending digital data, you must also use (Points : 4)
a modem.
a router.
DSL.
twisted wire.
5. (TCO E) Enterprise applications have become easier to install because: (Points : 5)
they have been reduced in function
vendors have modularized the applications so they can be rolled out a module at a time
vendors have changed their design to make the application more adaptable to diverse business
processes
Users have become more familiar with how to use the applications
5. (TCO E) Which of the following factors provides an understanding of why computing resources today are ever
more available than in previous decades? (Points : 5)
network economics
law of mass digital storage and Moore's law
declining communications costs, universal standards, and the Internet
all of the above
6. (TCO F) Agile Methodologies (Points : 4)
were developed because traditional methodologies did not work
because software development is unlike any other development activity
users seldom know what they want when the project starts
all of the above
7. (TCO G) A salesperson clicks repeatedly on the online ads of a competitor in order to drive the
competitor's advertising costs up. This is an example of (Points : 4)
phishing.
pharming.
, spoofing.
click fraud.
1. (TCO A) You work for an auto manufacturer and distributor. How could you use
information systems to achieve greater customer intimacy?
The information system would enable me to get a better understanding of the customers’
needs and preferences at Ford Company. An information system can also help me process a
customer’s orders faster, as the database would contain information on due dates, the list of parts,
and the technical problems that can occur. In addition, I can integrate the information system
into a website where customers would be able to communicate with other car owners and with
the company’s support personnel and where they can customize the cars they want to order. I
can also create an automated e-mail service that sends car owners reminders about having
their car periodically checked. In addition, I can use the information system to track
customer preferences within specific localities to ensure that the company is able to provide
customers in those localities with what they need and want.
(Laudon 14)
Laudon, Ken Laudon and Jane. Management Information Systems, 12/e for DeVry
University, 12th Edition.
2. (TCO A) You have been hired to work with 10 salespeople from different branches of a
national business in creating an online training site for new Sales employees. Identify six
collaboration tools that are available to help the team work together. Which single tool
would be the most helpful for the project, in your opinion, and why?
The six collaboration tools that would be available to help teams work together are virtual
worlds, wikis, social networking, smart phones and cell phones, email and instant messaging,
and Internet-based collaboration environments.
Of these, the best collaboration tool would be the Wikis. A Wiki would allow the participants
to share information through a Web site. They can have discussions on the Wiki page, which
would eliminate the need for frequent meetings. This is especially helpful if the participants
have different schedules or are located in different time zones. This would make it quite difficult
to find a time when everyone would be available. With a Wiki page, the participants will also be
able to upload or share files, and the changes made on the page are tracked with a revision
history. Having all of the information available via the Wiki page would also serve as a good
way to document the project so that it can be used as a reference for future projects or for when
creating a project report for senior management. In addition, the Wiki page serves as a single
fountain for all project information, which enables the participants to easily find the information
they need no matter where they are.
1. (TCO A) Which of the following decisions require knowledge based on collaboration and
interaction? (Points : 4)
How long will it take to manufacture this product?
Should we work with outside vendors on new products and services?
In which geographical locations are our products garnering the most sales?
Which product design is the most efficient for the user in terms of energy use?
Your text here 1
1. (TCO A) The costs for firms operating on a global scale have been drastically reduced by (Points : 4)
networking technology.
investments in organizational complementary assets.
cloud computing
the rise of digital content.
1. (TCO A) Which of the following objectives best describes the business strategy behind the
development of smart grid initiatives by power companies, as discussed in the chapter case?
Operational excellence
2. (TCO B) Which of the following businesses use the market creator business model? (Points : 5)
an online auction house
an online newspaper
a video-sharing site
an online bookseller
2. (TCO B) ________ are visual tools for presenting performance data in a BI system. (Points : 5)
Dashboards and scorecards
Parameterized reports
Reports and the drilldown feature
Scenarios and models
2. (TCO B) Which of the following describes how the Simon framework of decision making works in high-
velocity decision environments? (Points : 5)
all four steps of the process are handled by software algorithms; humans are eliminated from the
decisions because they are too slow
the first three steps of the process are handled by software algorithms and the final step is handled by
experienced managers
the first two steps of Simon’s framework are eliminated and the final steps are handled by software
algorithms
all four steps are performed by humans with the support of high-speed, high-volume DSS and ESS
3. (TCO C) The type of logical database model that treats data as if they were stored in two-dimensional
tables is the (Points : 4)
OODBMS.
pre-digital DBMS.
relational DBMS.
hierarchical DBMS.
,3. (TCO C) A field identified in a record as holding the unique identifier for that record is called the (Points : 4)
primary key.
key field.
primary field.
unique ID.
4. (TCO D) The telephone system is an example of a ________ network. (Points : 4)
peer-to-peer
wireless
packet-switched
circuit-switched
4. (TCO D) To use the analog telephone system for sending digital data, you must also use (Points : 4)
a modem.
a router.
DSL.
twisted wire.
5. (TCO E) Enterprise applications have become easier to install because: (Points : 5)
they have been reduced in function
vendors have modularized the applications so they can be rolled out a module at a time
vendors have changed their design to make the application more adaptable to diverse business
processes
Users have become more familiar with how to use the applications
5. (TCO E) Which of the following factors provides an understanding of why computing resources today are ever
more available than in previous decades? (Points : 5)
network economics
law of mass digital storage and Moore's law
declining communications costs, universal standards, and the Internet
all of the above
6. (TCO F) Agile Methodologies (Points : 4)
were developed because traditional methodologies did not work
because software development is unlike any other development activity
users seldom know what they want when the project starts
all of the above
7. (TCO G) A salesperson clicks repeatedly on the online ads of a competitor in order to drive the
competitor's advertising costs up. This is an example of (Points : 4)
phishing.
pharming.
, spoofing.
click fraud.
1. (TCO A) You work for an auto manufacturer and distributor. How could you use
information systems to achieve greater customer intimacy?
The information system would enable me to get a better understanding of the customers’
needs and preferences at Ford Company. An information system can also help me process a
customer’s orders faster, as the database would contain information on due dates, the list of parts,
and the technical problems that can occur. In addition, I can integrate the information system
into a website where customers would be able to communicate with other car owners and with
the company’s support personnel and where they can customize the cars they want to order. I
can also create an automated e-mail service that sends car owners reminders about having
their car periodically checked. In addition, I can use the information system to track
customer preferences within specific localities to ensure that the company is able to provide
customers in those localities with what they need and want.
(Laudon 14)
Laudon, Ken Laudon and Jane. Management Information Systems, 12/e for DeVry
University, 12th Edition.
2. (TCO A) You have been hired to work with 10 salespeople from different branches of a
national business in creating an online training site for new Sales employees. Identify six
collaboration tools that are available to help the team work together. Which single tool
would be the most helpful for the project, in your opinion, and why?
The six collaboration tools that would be available to help teams work together are virtual
worlds, wikis, social networking, smart phones and cell phones, email and instant messaging,
and Internet-based collaboration environments.
Of these, the best collaboration tool would be the Wikis. A Wiki would allow the participants
to share information through a Web site. They can have discussions on the Wiki page, which
would eliminate the need for frequent meetings. This is especially helpful if the participants
have different schedules or are located in different time zones. This would make it quite difficult
to find a time when everyone would be available. With a Wiki page, the participants will also be
able to upload or share files, and the changes made on the page are tracked with a revision
history. Having all of the information available via the Wiki page would also serve as a good
way to document the project so that it can be used as a reference for future projects or for when
creating a project report for senior management. In addition, the Wiki page serves as a single
fountain for all project information, which enables the participants to easily find the information
they need no matter where they are.
