Saturday, 14 September 2019 9:22 PM
LECTURE 2; LEVELS OF CLIENTELE
client - customer; clientele - collection of clientele, plural form
PHCDS - Philippine Health Care Deliver System
early detection - early cure
CLIENT
• a person who is recipient of professional service (in healthcare; professional healthcare
• receives healthcare regardless the state of his/her health
• a patient
○ patient - greek pathos, “passion”, in healthcare pathein, “suffering”
§ a person who is waiting for or is undergoing medical treatment
§ a client is a person who may or may not be sick but engages the advice of a
professional
CLIENT VS PATIENT
CLIENT PATIENT
may or may not be sick sick, suffering from an illness
collaborates with healthcare professionals dependent on healthcare team
assumes an active role in healthcare process passive receiver of services
healthcare professionals promote professionals perform early detection,
health promotions and disease prevention management of illnesses and prevent complic
LEVELS OF CLIENTELE
1. individual
2. family
3. community
4. population group
LEVEL ONE: INDIVIDUAL CLIENTELE
• are both seen as clients and patients during homevisits, school clinic consultation, and w
clinic visits
• individuals consult in a healthcare facility and receive health services
LEVEL TWO: FAMILY CLIENTELE
• a group of people related by blood, marriage, or adoption living together (us census, 20
• two or more people who live in the same household, share a common emotional bond a
certain interrelated social tasks (spradley and allender, 2000)
• family as a client
○ family is first, individuals are second
• family as a system
○ the whole is more than the sum of its part
○ treat the family as a whole
○ simultaneously focus on individual and treat the family as a whole
• family is considered as the basic unit of healthcare
LECTURE 2; LEVELS OF CLIENTELE
client - customer; clientele - collection of clientele, plural form
PHCDS - Philippine Health Care Deliver System
early detection - early cure
CLIENT
• a person who is recipient of professional service (in healthcare; professional healthcare
• receives healthcare regardless the state of his/her health
• a patient
○ patient - greek pathos, “passion”, in healthcare pathein, “suffering”
§ a person who is waiting for or is undergoing medical treatment
§ a client is a person who may or may not be sick but engages the advice of a
professional
CLIENT VS PATIENT
CLIENT PATIENT
may or may not be sick sick, suffering from an illness
collaborates with healthcare professionals dependent on healthcare team
assumes an active role in healthcare process passive receiver of services
healthcare professionals promote professionals perform early detection,
health promotions and disease prevention management of illnesses and prevent complic
LEVELS OF CLIENTELE
1. individual
2. family
3. community
4. population group
LEVEL ONE: INDIVIDUAL CLIENTELE
• are both seen as clients and patients during homevisits, school clinic consultation, and w
clinic visits
• individuals consult in a healthcare facility and receive health services
LEVEL TWO: FAMILY CLIENTELE
• a group of people related by blood, marriage, or adoption living together (us census, 20
• two or more people who live in the same household, share a common emotional bond a
certain interrelated social tasks (spradley and allender, 2000)
• family as a client
○ family is first, individuals are second
• family as a system
○ the whole is more than the sum of its part
○ treat the family as a whole
○ simultaneously focus on individual and treat the family as a whole
• family is considered as the basic unit of healthcare
