ISCOM 305 Final Exam
1. The role of “Operations” is to:
a. Improve Quality
b. Create Opportunity
c. Manage Inventory
d. Create Value
e. All of the above
2. The degree to which quality characteristics are designed into the product is commonly referred
as:
a. Product optimization
b. Quality of design
c. Both A & B
d. None of the above
e. Management optimization theory
3. ____________ is a method of identifying the causes of poor quality.
a. Configuration management
b. Process analysis
c. Project management
d. Process improvement
e. Pareto analysis
4. When employees are directly involved in the quality management process, it is most
commonly referred to as:
a. Translating required competitive dimensions into specific performance requirements for
operations
1. The role of “Operations” is to:
a. Improve Quality
b. Create Opportunity
c. Manage Inventory
d. Create Value
e. All of the above
2. The degree to which quality characteristics are designed into the product is commonly referred
as:
a. Product optimization
b. Quality of design
c. Both A & B
d. None of the above
e. Management optimization theory
3. ____________ is a method of identifying the causes of poor quality.
a. Configuration management
b. Process analysis
c. Project management
d. Process improvement
e. Pareto analysis
4. When employees are directly involved in the quality management process, it is most
commonly referred to as:
a. Translating required competitive dimensions into specific performance requirements for
operations
