Course: BUSI 240- Liberty University
Test: Quiz 2
• Question 1
2 out of 2 points
Which of the following illustrates one of the steps in the self-fulfilling
prophecy process?
Selected Answer: A supervisor assigns challenging goals to the
employee.
Response Feedback: The process begins when the supervisor forms
expectations about the employee's future behavior and performance.
In the self-fulfilling prophecy process, employees receive more
emotional support through nonverbal cues (e.g., more smiling and eye
contact), more frequent and valuable feedback and reinforcement,
more challenging goals, better training, and more opportunities to
demonstrate good performance.
• Question 2
2 out of 2 points
________ is often subtle, but it can escalate into a "good guy–bad
guy" contrast when groups engage in overt conflict with each other.
Selected Answer: Differentiation
Response Feedback: Differentiation is often subtle, but it can
escalate into a "good guy–bad guy" contrast when groups engage in
overt conflict with each other.
• Question 3
2 out of 2 points
If John takes credit for work done on time, but blames his coworkers
for his delays, his attitude is reflective of the
Selected Answer: fundamental attribution error.
Response Feedback: The fundamental attribution error refers to our
tendency to perceive another person's actions caused mainly by
internal attributions, whereas we recognize both internal and external
,causes of our own actions. In this case, John takes credit only for
work done on time and blames his coworkers for his delays.
• Question 4
2 out of 2 points
You are more likely to make a(n) ________ about someone's poor
performance if you have also observed the person performing a task
poorly in the past and have observed other employees performing the
task well.
Selected Answer: internal attribution
Response Feedback: To illustrate how these three attribution rules
operate, imagine a situation where an employee is making poor-
quality products on a particular machine. We would probably
conclude that the employee lacks skill or motivation (an internal
attribution) if the employee consistently makes poor-quality products
on this machine (high consistency), the employee makes poor-quality
products on other machines (low distinctiveness), and other
employees make good-quality products on this machine (low
consensus).
• Question 5
2 out of 2 points
________ is the extent to which people like, respect, and are satisfied
with themselves.
Selected Answer: Self-esteem
Response Feedback: Self-esteem is the extent to which people like,
respect, and are satisfied with themselves.
• Question 6
2 out of 2 points
The combination of social identity and self-enhancement leads to the
process of
Selected Answer: categorization, homogenization, and
differentiation.
,Response Feedback: The combination of social identity and self-
enhancement leads to the process of categorization, homogenization,
and differentiation.
• Question 7
2 out of 2 points
Which of the following concepts is most closely linked to
discriminatory attitudes and behaviors?
Selected Answer: stereotyping
Response Feedback: A major problem associated with stereotyping
is that it lays the foundation for discriminatory attitudes and behavior.
• Question 8
2 out of 2 points
The ________ would cause a supervisor to believe that an employee's
lateness is due to a lack of motivation to attend work rather than
factors beyond the employee's control.
Selected Answer: fundamental attribution error
Response Feedback: Another widely studied attribution error is
fundamental attribution error (also called correspondence bias), which
is the tendency to overemphasize internal causes of another person's
behavior and to discount or ignore external causes of their behavior.
According to this perceptual error, we are more likely to attribute a
coworker's late arrival for work to lack of motivation rather than to
situational constraints (such as traffic congestion).
• Question 9
2 out of 2 points
James scans the work area, notices that there is a lot of loud talking
and individuals seem frustrated about not being heard. James is trying
to make sense of the scene using
Selected Answer: perception.
Response Feedback: Perception is the process of receiving
information about and making sense of the world around us. It
, includes determining which information to notice, as well as how to
categorize and interpret it within the framework of our existing
knowledge.
• Question 10
2 out of 2 points
When you have developed an awareness of and openness to others,
you have developed a
Selected Answer: global mindset.
Response Feedback: A global mindset refers to an individual's
ability to perceive, know about, and process information across
cultures. It includes (a) an awareness of, openness to, and respect for
other views and practices in the world; (b) the capacity to empathize
and act effectively across cultures; (c) the ability to process complex
information about novel environments; and (d) the ability to
comprehend and reconcile intercultural matters with multiple levels of
thinking.
• Question 11
2 out of 2 points
According to social identity theory, people tend to
Selected Answer: believe that people in their own groups share
common traits.
Response Feedback: Social identity theory says that people define
themselves by the groups to which they belong or have an emotional
attachment.
• Question 12
2 out of 2 points
Scenario C
Elaine got a job transfer from Italy to New York. Soon, she started to
understand the mental models held by colleagues from other cultures,
as well as their emotional experiences in a given situation. Further,
Test: Quiz 2
• Question 1
2 out of 2 points
Which of the following illustrates one of the steps in the self-fulfilling
prophecy process?
Selected Answer: A supervisor assigns challenging goals to the
employee.
Response Feedback: The process begins when the supervisor forms
expectations about the employee's future behavior and performance.
In the self-fulfilling prophecy process, employees receive more
emotional support through nonverbal cues (e.g., more smiling and eye
contact), more frequent and valuable feedback and reinforcement,
more challenging goals, better training, and more opportunities to
demonstrate good performance.
• Question 2
2 out of 2 points
________ is often subtle, but it can escalate into a "good guy–bad
guy" contrast when groups engage in overt conflict with each other.
Selected Answer: Differentiation
Response Feedback: Differentiation is often subtle, but it can
escalate into a "good guy–bad guy" contrast when groups engage in
overt conflict with each other.
• Question 3
2 out of 2 points
If John takes credit for work done on time, but blames his coworkers
for his delays, his attitude is reflective of the
Selected Answer: fundamental attribution error.
Response Feedback: The fundamental attribution error refers to our
tendency to perceive another person's actions caused mainly by
internal attributions, whereas we recognize both internal and external
,causes of our own actions. In this case, John takes credit only for
work done on time and blames his coworkers for his delays.
• Question 4
2 out of 2 points
You are more likely to make a(n) ________ about someone's poor
performance if you have also observed the person performing a task
poorly in the past and have observed other employees performing the
task well.
Selected Answer: internal attribution
Response Feedback: To illustrate how these three attribution rules
operate, imagine a situation where an employee is making poor-
quality products on a particular machine. We would probably
conclude that the employee lacks skill or motivation (an internal
attribution) if the employee consistently makes poor-quality products
on this machine (high consistency), the employee makes poor-quality
products on other machines (low distinctiveness), and other
employees make good-quality products on this machine (low
consensus).
• Question 5
2 out of 2 points
________ is the extent to which people like, respect, and are satisfied
with themselves.
Selected Answer: Self-esteem
Response Feedback: Self-esteem is the extent to which people like,
respect, and are satisfied with themselves.
• Question 6
2 out of 2 points
The combination of social identity and self-enhancement leads to the
process of
Selected Answer: categorization, homogenization, and
differentiation.
,Response Feedback: The combination of social identity and self-
enhancement leads to the process of categorization, homogenization,
and differentiation.
• Question 7
2 out of 2 points
Which of the following concepts is most closely linked to
discriminatory attitudes and behaviors?
Selected Answer: stereotyping
Response Feedback: A major problem associated with stereotyping
is that it lays the foundation for discriminatory attitudes and behavior.
• Question 8
2 out of 2 points
The ________ would cause a supervisor to believe that an employee's
lateness is due to a lack of motivation to attend work rather than
factors beyond the employee's control.
Selected Answer: fundamental attribution error
Response Feedback: Another widely studied attribution error is
fundamental attribution error (also called correspondence bias), which
is the tendency to overemphasize internal causes of another person's
behavior and to discount or ignore external causes of their behavior.
According to this perceptual error, we are more likely to attribute a
coworker's late arrival for work to lack of motivation rather than to
situational constraints (such as traffic congestion).
• Question 9
2 out of 2 points
James scans the work area, notices that there is a lot of loud talking
and individuals seem frustrated about not being heard. James is trying
to make sense of the scene using
Selected Answer: perception.
Response Feedback: Perception is the process of receiving
information about and making sense of the world around us. It
, includes determining which information to notice, as well as how to
categorize and interpret it within the framework of our existing
knowledge.
• Question 10
2 out of 2 points
When you have developed an awareness of and openness to others,
you have developed a
Selected Answer: global mindset.
Response Feedback: A global mindset refers to an individual's
ability to perceive, know about, and process information across
cultures. It includes (a) an awareness of, openness to, and respect for
other views and practices in the world; (b) the capacity to empathize
and act effectively across cultures; (c) the ability to process complex
information about novel environments; and (d) the ability to
comprehend and reconcile intercultural matters with multiple levels of
thinking.
• Question 11
2 out of 2 points
According to social identity theory, people tend to
Selected Answer: believe that people in their own groups share
common traits.
Response Feedback: Social identity theory says that people define
themselves by the groups to which they belong or have an emotional
attachment.
• Question 12
2 out of 2 points
Scenario C
Elaine got a job transfer from Italy to New York. Soon, she started to
understand the mental models held by colleagues from other cultures,
as well as their emotional experiences in a given situation. Further,
