Course: BUSI 240- Liberty University
Test: Quiz 4
• Question 1
2 out of 2 points
The availability heuristic refers to the tendency
Selected Answer: to estimate the probability of something
occurring by how easily we can recall those events.
Response Feedback: The availability heuristic is the tendency to
estimate the probability of something occurring by how easily we can
recall those events.
• Question 2
2 out of 2 points
Scenario D
Dora and Keith are managers at ABC Corporation. Keith is having
problems in his department with a lack of innovation. In response, he
consults the corporate procedures manual and speaks with his boss
about the right way to solve the problem. Dora is also having a similar
problem in her own department but decides to confront it by hosting
team luncheons where she can learn new perspectives and discuss
new "outside the box" ways to deal with the problem.
Dora is an example of a(n) ________ thinker.
Selected Answer: divergent
Response Feedback: Incubation assists divergent thinking—
reframing the problem in a unique way and generating different
approaches to the issue.
• Question 3
2 out of 2 points
,Numerous studies on participative decision making, task conflict, and
team dynamics have found that involvement
Selected Answer: tests ideas.
Response Feedback: Numerous studies on participative decision
making, task conflict, and team dynamics have found that
involvement brings out more diverse perspectives, tests ideas, and
provides more valuable knowledge, all of which help the decision
maker select the best alternative.
• Question 4
2 out of 2 points
Middle managers of a marketing firm were addressing the problem of
creating eye-catching ads that were able to be easily reproduced in
both color and black and white. One manager said, "The main
problem here is we design using color to lure the consumer instead of
relying on the benefits of the product itself." Which of the following
best describes the decision-making problem that this manager is
exhibiting?
Selected Answer: The manager is defining the problem in terms
of a solution.
Response Feedback: Decision makers describe the problem as a
veiled solution. Solution-focused problem identification also occurs
because decision makers are comforted by closure to problems, so
they seek out solutions while still defining the problem.
• Question 5
2 out of 2 points
An organization asks its employees to reframe the problems in a
unique way and generate different approaches to the problems. Which
of the following stages in the creative process would assist this?
Selected Answer: incubation
,Response Feedback: Here, the organization is promoting divergent
thinking. Incubation assists the process of divergent thinking.
• Question 6
2 out of 2 points
Scenario C
George is a manager for InnoBLAST Inc., a web-based applications
company. In an attempt to promote new ideas, George decides to
allow his engineering team to devote 15 percent of their work time to
whatever projects they would like to work on and reduces their
assigned workload. He then institutes a 30-minute period each
morning where the team members are asked to look over their current
project list for the day and develop more knowledge about a task
before they move on to work on their assigned tasks.
George decides to do a ________ before encouraging the team to
develop their own ideas.
Selected Answer: learning orientation
Response Feedback: One of the most important conditions for
creativity is a learning orientation. The workplace supports a learning
orientation when reasonable mistakes are tolerated and expected as
part of the discovery process. A second condition for creativity is
motivation from the job itself. Employees tend to be more creative
when they believe their work benefits the organization and/or larger
society (i.e., task significance) and when they have the freedom to
pursue novel ideas without bureaucratic delays (i.e., autonomy).
Creativity is about changing things, and change is possible only when
employees have the authority to experiment. More generally, jobs
encourage creativity when they are challenging and aligned with the
employee's knowledge and skills.
• Question 7
0 out of 2 points
, Which of the following is one of the assumptions of the rational
decision-making process?
Selected Answer: Decision makers process perceptually distorted
information.
Response Feedback: The rational decision-making process assumes
that organizational goals are clear and agreed-on. Unfortunately,
organizational goals are often ambiguous or in conflict with each
other.
• Question 8
0 out of 2 points
Which of the following is true at the highest level of employee
involvement?
Selected Answer: Participation involves asking employees for
information.
Response Feedback: At the highest level of employee involvement
process, the entire decision-making process is handed over to
employees, where the original decision maker serves only as a
facilitator to guide the team's decision process and keep everyone on
track.
• Question 9
2 out of 2 points
________ occurs when decision makers choose to continue an
existing course of action because it is the less painful option at the
time.
Selected Answer: The prospect theory effect
Response Feedback: Prospect theory effect is the tendency to
experience stronger negative emotions when losing something of
value than the positive emotions when gaining something of equal
value.
• Question 10
2 out of 2 points
Test: Quiz 4
• Question 1
2 out of 2 points
The availability heuristic refers to the tendency
Selected Answer: to estimate the probability of something
occurring by how easily we can recall those events.
Response Feedback: The availability heuristic is the tendency to
estimate the probability of something occurring by how easily we can
recall those events.
• Question 2
2 out of 2 points
Scenario D
Dora and Keith are managers at ABC Corporation. Keith is having
problems in his department with a lack of innovation. In response, he
consults the corporate procedures manual and speaks with his boss
about the right way to solve the problem. Dora is also having a similar
problem in her own department but decides to confront it by hosting
team luncheons where she can learn new perspectives and discuss
new "outside the box" ways to deal with the problem.
Dora is an example of a(n) ________ thinker.
Selected Answer: divergent
Response Feedback: Incubation assists divergent thinking—
reframing the problem in a unique way and generating different
approaches to the issue.
• Question 3
2 out of 2 points
,Numerous studies on participative decision making, task conflict, and
team dynamics have found that involvement
Selected Answer: tests ideas.
Response Feedback: Numerous studies on participative decision
making, task conflict, and team dynamics have found that
involvement brings out more diverse perspectives, tests ideas, and
provides more valuable knowledge, all of which help the decision
maker select the best alternative.
• Question 4
2 out of 2 points
Middle managers of a marketing firm were addressing the problem of
creating eye-catching ads that were able to be easily reproduced in
both color and black and white. One manager said, "The main
problem here is we design using color to lure the consumer instead of
relying on the benefits of the product itself." Which of the following
best describes the decision-making problem that this manager is
exhibiting?
Selected Answer: The manager is defining the problem in terms
of a solution.
Response Feedback: Decision makers describe the problem as a
veiled solution. Solution-focused problem identification also occurs
because decision makers are comforted by closure to problems, so
they seek out solutions while still defining the problem.
• Question 5
2 out of 2 points
An organization asks its employees to reframe the problems in a
unique way and generate different approaches to the problems. Which
of the following stages in the creative process would assist this?
Selected Answer: incubation
,Response Feedback: Here, the organization is promoting divergent
thinking. Incubation assists the process of divergent thinking.
• Question 6
2 out of 2 points
Scenario C
George is a manager for InnoBLAST Inc., a web-based applications
company. In an attempt to promote new ideas, George decides to
allow his engineering team to devote 15 percent of their work time to
whatever projects they would like to work on and reduces their
assigned workload. He then institutes a 30-minute period each
morning where the team members are asked to look over their current
project list for the day and develop more knowledge about a task
before they move on to work on their assigned tasks.
George decides to do a ________ before encouraging the team to
develop their own ideas.
Selected Answer: learning orientation
Response Feedback: One of the most important conditions for
creativity is a learning orientation. The workplace supports a learning
orientation when reasonable mistakes are tolerated and expected as
part of the discovery process. A second condition for creativity is
motivation from the job itself. Employees tend to be more creative
when they believe their work benefits the organization and/or larger
society (i.e., task significance) and when they have the freedom to
pursue novel ideas without bureaucratic delays (i.e., autonomy).
Creativity is about changing things, and change is possible only when
employees have the authority to experiment. More generally, jobs
encourage creativity when they are challenging and aligned with the
employee's knowledge and skills.
• Question 7
0 out of 2 points
, Which of the following is one of the assumptions of the rational
decision-making process?
Selected Answer: Decision makers process perceptually distorted
information.
Response Feedback: The rational decision-making process assumes
that organizational goals are clear and agreed-on. Unfortunately,
organizational goals are often ambiguous or in conflict with each
other.
• Question 8
0 out of 2 points
Which of the following is true at the highest level of employee
involvement?
Selected Answer: Participation involves asking employees for
information.
Response Feedback: At the highest level of employee involvement
process, the entire decision-making process is handed over to
employees, where the original decision maker serves only as a
facilitator to guide the team's decision process and keep everyone on
track.
• Question 9
2 out of 2 points
________ occurs when decision makers choose to continue an
existing course of action because it is the less painful option at the
time.
Selected Answer: The prospect theory effect
Response Feedback: Prospect theory effect is the tendency to
experience stronger negative emotions when losing something of
value than the positive emotions when gaining something of equal
value.
• Question 10
2 out of 2 points
