BUSI 240 Quiz 6
Question 1
2 out of 2 points
Jazmin is quick to complain about Timothy's lack of contribution on the team. She
threatens posting pictures of the team working without him for the manager to see.
Jazmin is using ________ power.
Selected coercive
Answer:
Response Coercive power is the ability to apply punishment. This occurs when
Feedback: managers warn employees about the consequences of poor performance,
yet employees also have coercive power. For example, employees might
criticize coworkers when they disregard team norms. Many firms rely on
this coercive power to control coworker behavior in team settings.
Question 2
2 out of 2 points
Scenario C
At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by
constantly checking their work and threatening them if they fail to keep their deadlines.
After months of mistreatment, the employees get together and sign a letter to the human
resources department to express their grievances.
What form of influence are the employees using?
Selected coalition formation
Answer:
Response When people lack sufficient power alone to influence others in the
Feedback: organization, they might form a coalition of people who support the
proposed change.
Question 3
0 out of 2 points
, Which of the following is the most common form of influence in high power distance
cultures?
Selected ingratiation
Answer:
Response The silent application of authority occurs when someone complies with a
Feedback: request because of the requester's legitimate power as well as the target
person's role expectations. Silent authority is the most common form of
influence in high power distance cultures.
Question 4
2 out of 2 points
Scenario A
Your team is allocated a project involving a major client, the Beswick Company.
Although the organization has many clients, this client, and project, is the largest source
of revenue and affects the work of several other teams in the organization. The project
requires continuous involvement with the client, so any problems with the client are
immediately felt by others in the organization.
Jamie, a member of your team, is the only person in the company with whom this client
is willing to deal. It can be said that Jamie has
Selected a low degree of substitutability.
Answer:
Response Substitutability refers to the availability of alternatives. Power is strongest
Feedback: when someone has a monopoly over a valued resource. Conversely,
power decreases as the number of alternative sources of the critical
resource increases.
Question 5
0 out of 2 points
People with expertise tend to have more influence using persuasion, whereas those with
a strong legitimate power base are usually more successful applying
Selected assertiveness.
Answer:
Response The most appropriate influence strategy depends on a few contingencies.
Feedback: People with expertise tend to have more influence using persuasion,
whereas those with a strong legitimate power base are usually more
, successful applying silent authority.
Question 6
2 out of 2 points
An influence tactic is called "soft" when it
Selected is based on personal power.
Answer:
Response Persuasion, impression management, and exchange are called soft
Feedback: tactics because they rely more on personal sources of power.
Question 7
2 out of 2 points
In which of the following ways are coalitions influential?
Selected They can be a source of power by symbolizing the legitimacy of the
Answer: issue.
Response A coalition is influential in three ways. First, it pools the power and
Feedback: resources of many people, so the coalition potentially has more influence
than its members have if they operated alone. Second, the coalition's mere
existence can be a source of power by symbolizing the legitimacy of the
issue. In other words, a coalition creates a sense that the issue deserves
attention because it has broad support. Third, coalitions tap into the power
of the social identity process. A coalition is an informal group that
advocates a new set of norms and behaviors. If the coalition has a broad-
based membership (i.e., its members come from various parts of the
organization), then other employees are more likely to identify with that
group and, consequently, accept the ideas the coalition is proposing.
Question 8
2 out of 2 points
Which of the following refers to availability of alternatives?
Selected substitutability
Answer:
Response Substitutability refers to the availability of alternatives.
Feedback:
Question 9
2 out of 2 points
, ________ occurs when a speaker can be more persuasive by warning the audience
about potential opposing arguments.
Selected The inoculation effect
Answer:
Response Message content is more persuasive when the audience is warned
Feedback: about opposing arguments, called the inoculation effect.
Question 10
2 out of 2 points
Scenario C
At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by
constantly checking their work and threatening them if they fail to keep their deadlines.
After months of mistreatment, the employees get together and sign a letter to the human
resources department to express their grievances.
Which form of influence is this supervisor using?
Selected assertiveness
Answer:
Response Assertiveness typically applies or threatens to apply punishment if the
Feedback: target does not comply. Extreme forms of assertiveness include
blackmailing colleagues, such as by threatening to reveal the other
person's previously unknown failures unless he or she complies with your
request.
Question 11
2 out of 2 points
Betweenness gives power because the more of it you have,
Selected the more you control the distribution of information and other resources
Answer: to people on either side of you.
Response The more betweenness you have, the more you control the distribution
Feedback: of information and other resources to people on either side of you.
Question 12
2 out of 2 points
Employees also have ________ power over their bosses through their feedback and
ratings in 360-degree feedback systems.
Question 1
2 out of 2 points
Jazmin is quick to complain about Timothy's lack of contribution on the team. She
threatens posting pictures of the team working without him for the manager to see.
Jazmin is using ________ power.
Selected coercive
Answer:
Response Coercive power is the ability to apply punishment. This occurs when
Feedback: managers warn employees about the consequences of poor performance,
yet employees also have coercive power. For example, employees might
criticize coworkers when they disregard team norms. Many firms rely on
this coercive power to control coworker behavior in team settings.
Question 2
2 out of 2 points
Scenario C
At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by
constantly checking their work and threatening them if they fail to keep their deadlines.
After months of mistreatment, the employees get together and sign a letter to the human
resources department to express their grievances.
What form of influence are the employees using?
Selected coalition formation
Answer:
Response When people lack sufficient power alone to influence others in the
Feedback: organization, they might form a coalition of people who support the
proposed change.
Question 3
0 out of 2 points
, Which of the following is the most common form of influence in high power distance
cultures?
Selected ingratiation
Answer:
Response The silent application of authority occurs when someone complies with a
Feedback: request because of the requester's legitimate power as well as the target
person's role expectations. Silent authority is the most common form of
influence in high power distance cultures.
Question 4
2 out of 2 points
Scenario A
Your team is allocated a project involving a major client, the Beswick Company.
Although the organization has many clients, this client, and project, is the largest source
of revenue and affects the work of several other teams in the organization. The project
requires continuous involvement with the client, so any problems with the client are
immediately felt by others in the organization.
Jamie, a member of your team, is the only person in the company with whom this client
is willing to deal. It can be said that Jamie has
Selected a low degree of substitutability.
Answer:
Response Substitutability refers to the availability of alternatives. Power is strongest
Feedback: when someone has a monopoly over a valued resource. Conversely,
power decreases as the number of alternative sources of the critical
resource increases.
Question 5
0 out of 2 points
People with expertise tend to have more influence using persuasion, whereas those with
a strong legitimate power base are usually more successful applying
Selected assertiveness.
Answer:
Response The most appropriate influence strategy depends on a few contingencies.
Feedback: People with expertise tend to have more influence using persuasion,
whereas those with a strong legitimate power base are usually more
, successful applying silent authority.
Question 6
2 out of 2 points
An influence tactic is called "soft" when it
Selected is based on personal power.
Answer:
Response Persuasion, impression management, and exchange are called soft
Feedback: tactics because they rely more on personal sources of power.
Question 7
2 out of 2 points
In which of the following ways are coalitions influential?
Selected They can be a source of power by symbolizing the legitimacy of the
Answer: issue.
Response A coalition is influential in three ways. First, it pools the power and
Feedback: resources of many people, so the coalition potentially has more influence
than its members have if they operated alone. Second, the coalition's mere
existence can be a source of power by symbolizing the legitimacy of the
issue. In other words, a coalition creates a sense that the issue deserves
attention because it has broad support. Third, coalitions tap into the power
of the social identity process. A coalition is an informal group that
advocates a new set of norms and behaviors. If the coalition has a broad-
based membership (i.e., its members come from various parts of the
organization), then other employees are more likely to identify with that
group and, consequently, accept the ideas the coalition is proposing.
Question 8
2 out of 2 points
Which of the following refers to availability of alternatives?
Selected substitutability
Answer:
Response Substitutability refers to the availability of alternatives.
Feedback:
Question 9
2 out of 2 points
, ________ occurs when a speaker can be more persuasive by warning the audience
about potential opposing arguments.
Selected The inoculation effect
Answer:
Response Message content is more persuasive when the audience is warned
Feedback: about opposing arguments, called the inoculation effect.
Question 10
2 out of 2 points
Scenario C
At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by
constantly checking their work and threatening them if they fail to keep their deadlines.
After months of mistreatment, the employees get together and sign a letter to the human
resources department to express their grievances.
Which form of influence is this supervisor using?
Selected assertiveness
Answer:
Response Assertiveness typically applies or threatens to apply punishment if the
Feedback: target does not comply. Extreme forms of assertiveness include
blackmailing colleagues, such as by threatening to reveal the other
person's previously unknown failures unless he or she complies with your
request.
Question 11
2 out of 2 points
Betweenness gives power because the more of it you have,
Selected the more you control the distribution of information and other resources
Answer: to people on either side of you.
Response The more betweenness you have, the more you control the distribution
Feedback: of information and other resources to people on either side of you.
Question 12
2 out of 2 points
Employees also have ________ power over their bosses through their feedback and
ratings in 360-degree feedback systems.
