MGMT 3850 CHAPTER 16 HOMEWORK QUESTIONS AND ANSWERS

MGMT 3850 CHAPTER 16
HOMEWORK QUESTIONS AND
ANSWERS
Essentials of Entrepreneurship & Small Business Mgmt., 7e (Scarborough)
Chapter 16 Building a Team and Management Succession

1) ________ is the process of influencing and inspiring others to work to achieve a common goal
and then giving them the power and the freedom to achieve it.
A) Management
B) Organizing
C) Leadership
D) Coordination
Answer: C
Diff: 1 Page Ref: 610
AACSB: Reflective Thinking
Learning Obj.: 1

2) Leadership is:
A) essential to a company's success.
B) not an easy skill to learn.
C) influencing and inspiring others to work to achieve a common goal and then giving them the
power and the freedom to achieve it.
D) All of the above
Answer: D
Diff: 1 Page Ref: 610
AACSB: Communication
Learning Obj.: 1

3) Which of the following pairs describing leadership (first column) and management (second
column) is accurate?

Leadership Management
A) Comes first Comes second
B) Deals with people Deals with things
C) Involves doing things right Involves doing the right things
D) Focuses on the present Focuses on the future
Answer: C
Diff: 2 Page Ref: 611-613
AACSB: Communication
Learning Obj.: 1



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,4) Which of the following is not a behavior typically exhibited by effective leaders?
A) Define and constantly reinforce the vision they have for the company.
B) Respect and support their employees.
C) Require employees to gather necessary resources to complete their tasks; they will be more
likely to "feel ownership" than if you did it for them.
D) Create an environment in which people have the motivation, the training, and the freedom to
achieve the goals they have set.
Answer: C
Diff: 1 Page Ref: 611-613
AACSB: Communication
Learning Obj.: 1

5) Which of the following is not one of the vital tasks small business leaders must perform?
A) Hire the right employees to the team and constantly improve their skills.
B) Create a culture for retaining employees.
C) Plan for "passing the torch" to the next generation of leadership.
D) Keep flexible and do not be concerned about preparing for the next generation of
management.
Answer: D
Diff: 1 Page Ref: 611-613
AACSB: Analytic Skills
Learning Obj.: 1

6) A leadership style in which a leader takes on the role of a servant first and the role of a leader
second is referred to as a ________ leader.
A) servant
B) passive
C) managerial
D) subservient
Answer: A
Diff: 1 Page Ref: 613
AACSB: Communication
Learning Obj.: 1

7) Questions like "What are you deeply passionate about?", "What can you be the best in the
world at?" and "What drives your economic engine?" are important to define your ________,
according to the work of Jim Collins.
A) hedgehog concept
B) core competencies
C) critical strategies
D) keys to success
Answer: A
Diff: 1 Page Ref: 612, Table 16.1
AACSB: Analytic Skills
Learning Obj.: 1


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,8) Which of the following is true regarding hiring mistakes?
A) Hiring mistakes are expensive.
B) Companies' informal processes may lead to unpredictable outcomes.
C) Small businesses are most likely to make hiring mistakes because they lack the human
resources experts and the disciplined hiring procedures large companies have.
D) All of the above
Answer: D
Diff: 2 Page Ref: 616
AACSB: Reflective Thinking
Learning Obj.: 2

9) One of the best sources for prospects for new positions may come from:
A) colleges and universities.
B) the Internet.
C) current employees.
D) employment advertisements.
Answer: C
Diff: 1 Page Ref: 618
AACSB: Analytic Skills
Learning Obj.: 2

10) Which of the following techniques would you not recommend to a company desiring a
stronger recruiting strategy?
A) Look inside the company first; a promotion-from-within policy serves as an incentive for
existing workers to upgrade their skills.
B) Encourage employee referrals; reward employees for successful referrals.
C) Ensure that your recruitment efforts are known-whether in traditional media, the Internet, or
on college campuses.
D) Avoid hiring retired workers; they too often fail to have anything to offer.
Answer: D
Diff: 1 Page Ref: 618-619
AACSB: Reflective Thinking
Learning Obj.: 2

11) Posting job openings on the Internet has proven to be:
A) a relatively ineffective method of recruiting.
B) a cost-effective method to attract candidates from other areas.
C) an effective method to attract candidates and is relatively expensive.
D) problematic for entrepreneurial businesses.
Answer: B
Diff: 1 Page Ref: 618-619
AACSB: Use of IT
Learning Obj.: 2




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, 12) A ________ is the process by which a company determines the duties and the nature of the
jobs to be filled and the skills and experience required of the people who are to fill them.
A) job analysis
B) job description
C) job specification
D) management audit
Answer: A
Diff: 1 Page Ref: 621
AACSB: Analytic Skills
Learning Obj.: 2

13) Luisa, the director of human resources, is discussing the duties and responsibilities of a new
position and its working conditions with Delmar, the manager over the position. Luisa and
Delmar are discussing a:
A) job description.
B) management audit.
C) job specification.
D) job analysis.
Answer: A
Diff: 2 Page Ref: 621
AACSB: Reflective Thinking
Learning Obj.: 2

14) Burt is applying for a position as a staff accountant. The job specification for the position
might list all of the following items except:
A) BBA in Accounting.
B) 3 years of experience.
C) prepare daily sales reports.
D) knowledge of QuickBooks.
Answer: C
Diff: 2 Page Ref: 621
AACSB: Analytic Skills
Learning Obj.: 2

15) A ________ identifies the duties and responsibilities of a position and its working
conditions, while a ________ identifies the qualifications required of the job candidate in terms
of skills, education, and experience needed.
A) job specification; job description
B) job description; job specification
C) job analysis; job specification
D) job analysis; job description
Answer: A
Diff: 2 Page Ref: 621
AACSB: Analytic Skills
Learning Obj.: 2


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