Score 11/15
You passed this Milestone
11 questions were answered correctly.
m
UNIT 1 — MILESTONE 1
4 questions were answered incorrectly.
er as
1
co
eH w
When do interpersonal needs, such as those described by Abraham Maslow or William Schutz, have a
role in communication?
o.
rs e
ou urc
After we feel secure, and are therefore ready to seek out companionship
o
aC s
vi y re
Only when there are needs that we cannot meet ourselves
ed d
Once our basic needs have been met, because then we can focus on our relationship to others
ar stu
When we need to build relationships, which we must do regularly to meet our needs
is
Th
CONCEPT
Interpersonal Needs
sh
2
Thomas has been asked by his boss to respond by email to a client who is deeply frustrated by the delays in the
project he is managing. Thomas knows the delays are partly the result of his mismanagement of the project, but
he wants to sound fully in charge in his email. To that end, he fills his email with industry terms that he carefully
defines, even though he knows the client is familiar with them, so that he sounds knowledgeable. He also
chooses a professional, respectful tone and gives the client a precise explanation of next steps.
Based on the context, how would you advise Thomas to improve his verbal communication?
This study source was downloaded by 100000826342158 from CourseHero.com on 10-19-2021 16:40:07 GMT -05:00
https://www.coursehero.com/file/80661186/Communication-at-workpdf/
, He should not define terms that he knows the client is familiar with, lest he sound like a dictionary.
He should use more vague language so that he doesn't make any promises that he can't keep.
He should call the client instead of sending an email, because oral communication is always preferable to
written.
He should reconsider his tone, which may not be appropriate for the recipient.
CONCEPT
m
Improving Verbal Communication
er as
3
co
eH w
Communication skills are important for all of the following reasons EXCEPT:
o.
rs e
ou urc
They give a sense of what the people you interact with value.
o
aC s
Everyone will agree with you if you have good communication skills.
vi y re
They are highly desired in the business world.
ed d
ar stu
Others will understand you to be a socially aware individual.
is
CONCEPT
Th
What Is Communication and Why Is It Important?
4
sh
Which of the following describes the transactional model of communication?
It considers communication as unidirectional.
This study It is primarily
source focused
was downloaded on whether
by 100000826342158 fromor not a message
CourseHero.com was received.
on 10-19-2021 16:40:07 GMT -05:00
https://www.coursehero.com/file/80661186/Communication-at-workpdf/
You passed this Milestone
11 questions were answered correctly.
m
UNIT 1 — MILESTONE 1
4 questions were answered incorrectly.
er as
1
co
eH w
When do interpersonal needs, such as those described by Abraham Maslow or William Schutz, have a
role in communication?
o.
rs e
ou urc
After we feel secure, and are therefore ready to seek out companionship
o
aC s
vi y re
Only when there are needs that we cannot meet ourselves
ed d
Once our basic needs have been met, because then we can focus on our relationship to others
ar stu
When we need to build relationships, which we must do regularly to meet our needs
is
Th
CONCEPT
Interpersonal Needs
sh
2
Thomas has been asked by his boss to respond by email to a client who is deeply frustrated by the delays in the
project he is managing. Thomas knows the delays are partly the result of his mismanagement of the project, but
he wants to sound fully in charge in his email. To that end, he fills his email with industry terms that he carefully
defines, even though he knows the client is familiar with them, so that he sounds knowledgeable. He also
chooses a professional, respectful tone and gives the client a precise explanation of next steps.
Based on the context, how would you advise Thomas to improve his verbal communication?
This study source was downloaded by 100000826342158 from CourseHero.com on 10-19-2021 16:40:07 GMT -05:00
https://www.coursehero.com/file/80661186/Communication-at-workpdf/
, He should not define terms that he knows the client is familiar with, lest he sound like a dictionary.
He should use more vague language so that he doesn't make any promises that he can't keep.
He should call the client instead of sending an email, because oral communication is always preferable to
written.
He should reconsider his tone, which may not be appropriate for the recipient.
CONCEPT
m
Improving Verbal Communication
er as
3
co
eH w
Communication skills are important for all of the following reasons EXCEPT:
o.
rs e
ou urc
They give a sense of what the people you interact with value.
o
aC s
Everyone will agree with you if you have good communication skills.
vi y re
They are highly desired in the business world.
ed d
ar stu
Others will understand you to be a socially aware individual.
is
CONCEPT
Th
What Is Communication and Why Is It Important?
4
sh
Which of the following describes the transactional model of communication?
It considers communication as unidirectional.
This study It is primarily
source focused
was downloaded on whether
by 100000826342158 fromor not a message
CourseHero.com was received.
on 10-19-2021 16:40:07 GMT -05:00
https://www.coursehero.com/file/80661186/Communication-at-workpdf/
