BUSI 2003 FINAL EXAM – QUESTION AND ANSWERS

BUSI 2003 FINAL EXAM – QUESTION AND
ANSWERS
 Question 1
4 out of 4 points
Throughput time, process flow rate, capacity, and average amount of inventory in the
system are some of the key metrics of a manufacturing process.
Selected
Answer: True
Correct
Answer: True
Answer (pp. 109, Little law is: I = T X R or average inventory = average
Feedback: throughput rate X average flow rate).
 Question 2
4 out of 4 points
The concept of mistake-proofing was first developed in the 1960s by Shigeo Shingo.
It was called:
Selected
Answer: Poka-yoke
Correct
Answer: Poka-yoke
Answer (pp. 166 - The concept of mistake-proofing was first developed in the
Feedback: 1960s by Shigeo Shingo. It was called poka-yoke.
 Question 3
4 out of 4 points
Which of the following is not a reason for quality improvement failure?
Selected
Answer: continuous trade-off quality to reduce cost or meet schedules
Correct
Answer: continuous trade-off quality to reduce cost or meet schedules
Answer (pp. 177 - many quality improvement efforts fail because suppliers
Feedback: are not certified for a functioning quality system)
 Question 4
4 out of 4 points
Little's Law in a manufacturing process relates to:
Selected
Answer: average inventory, average throughput time, and average flow rate

, of a process
Correct
Answer: average inventory, average throughput time, and average flow rate
of a process
Answer (pp. 109, Little Law is: I = T X R or average inventory = average
Feedback: throughput rate X average flow rate).
 Question 5
4 out of 4 points
A bank has an average of 10 customers per hour arriving into the system and it takes
an average of 30 minutes for the clerk to complete a transaction with a customer.
Determine the average length of the queue in the bank.
Selected
Answer: d.5
Correct
Answer: d.5
Answer (pp. 109, T = I/R or 10/2(2 customers per hours processed) =
Feedback: 5
 Question 6
4 out of 4 points
The measures of quality used in manufacturing processes can be readily transferred
to service operations.
Selected
Answer: False
Correct
Answer: False
Answer (pp. 162 - The definition and measurement of service quality is quite
Feedback: different from that of manufacturing quality.)
 Question 7
4 out of 4 points
Correctly complete the following sentence. Aggregate planning typically:
Selected
Answer: All of these correctly complete the sentence.
Correct
Answer: All of these correctly complete the sentence.
Answer (pp. 289 - provides a complete overview of aggregate
Feedback: planning)
 Question 8