Exam (elaborations) TEST BANK FOR ORGANIZATIONAL BEHAVIOUR 4th Edition

Exam (elaborations) TEST BANK FOR ORGANIZATIONAL BEHAVIOUR 4th Edition What is involved in the study of organizational behaviour? a. psychosocial actions, individual behaviour, and organizational structure b. psychosocial actions, interpersonal behaviour, and group processes c. interpersonal behaviour, group dynamics in organizations, and work design d. individual behaviour, the structure of the organization, and group processes ANS: D PTS: 1 REF: p. 4 OBJ: LO1 BLM: Remember 2. Which topic area studies individual behaviour and group dynamics in organizational settings? a. organizational development b. organization theory c. organizational behaviour d. organization design ANS: C PTS: 1 REF: p. 4 OBJ: LO1 BLM: Remember 3. What are the “clockworks” and “snake pit” metaphors illustrating about organizations? a. the orderly idealized view of organizational behaviour b. the view of the organization versus the view of the individual c. the conflicts, stress, and struggles in organizations d. the confusion of the work in organizations ANS: B PTS: 1 REF: p. 3 OBJ: LO1 BLM: Higher Order 4. Which is an example of the snake pit metaphor or the “dark side”? a. a rational, logical approach to work b. working in teams c. workplace violence d. human behaviour in times of change ANS: C PTS: 1 REF: p. 4 OBJ: LO1 BLM: Higher Order 5. Psychology is the study of the science of human behaviour. What discipline is sociology the science of? a. social circumstances b. individuals c. society d. environmental forces ANS: C PTS: 1 REF: p. 4 OBJ: LO1 BLM: Higher Order 6. Which independent discipline evolved from the disciplines of psychology, sociology, engineering, anthropology, management, and medicine? a. organizational understanding b. organizational perspective c. organizational behaviour d. organizational research ANS: C PTS: 1 REF: p. 4 OBJ: LO1 BLM: Remember 7. The internal perspective of human behaviour has resulted in a range of motivational theories. What does this perspective imply? a. similarity among individuals b. conflict among individuals c. individuals are best understood by external forces d. individuals are best understood from inside ANS: D PTS: 1 REF: p. 4 OBJ: LO1 BLM: Higher Order 8. A manager states that Cheryl is an outstanding employee because she has a high need for achievement. What perspective is the manager using to explain Cheryl’s behaviour? a. cultural b. internal c. interactive d. external ANS: B PTS: 1 REF: p. 4 OBJ: LO1 BLM: Higher Order 9. Why did Katz, Kahn, and Leavitt establish the open system framework? a. to better understand organizations b. to better understand the individual c. to better understand individual behaviour and group processes d. to better understand the structural dimensions of organizations ANS: A PTS: 1 REF: p. 6 OBJ: LO1 BLM: Remember 10. Which statement best captures Kurt Lewin’s explanation for human behaviour? a. It is a function of the individual personality and preferences for leadership style. b. It is a function of culture and the systemic properties of the organization. c. It is a function of the consequences of compliant and deviant behaviour within social groups. d. It is a function of the person and the environment. ANS: D PTS: 1 REF: p. 4 OBJ: LO1 BLM: Remember 11. Which discipline includes human behaviour? a. engineering b. psychology c. anthropology d. sociology ANS: B PTS: 1 REF: p. 4 OBJ: LO1 BLM: Remember 12. Which discipline includes culture and the study of learned behaviour? a. psychology b. management c. anthropology d. sociology ANS: C PTS: 1 REF: p. 5 OBJ: LO1 BLM: Remember 13. Which discipline focuses on performance standards to shape goal-setting practices? a. anthropology b. engineering c. sociology d. psychology ANS: B PTS: 1 REF: p. 5 OBJ: LO1 BLM: Remember 14. Which discipline supports organizational behaviour in our understanding of the cultural implications of organizations? a. psychology b. medicine c. anthropology d. sociology ANS: C PTS: 1 REF: p. 5 OBJ: LO1 BLM: Higher Order 15. Which discipline demonstrated that the modern corporation could be considered a unit of analysis, emphasizing design, implementation, and the coordination of administrative and organization systems? a. psychology b. management c. anthropology d. sociology ANS: B PTS: 1 REF: p. 5 OBJ: LO1 BLM: Higher Order 16. What distinguishes medicine from psychology? a. the study of the individual b. the study of society c. health and wellness programs d. the study of design ANS: C PTS: 1 REF: p. 5 OBJ: LO1 BLM: Higher Order 17. How does the discipline of organizational behaviour distinguish itself from other disciplines? a. by emphasizing absolutes b. by emphasizing the situation c. by emphasizing the organization d. by emphasizing the organizational system ANS: B PTS: 1 REF: p. 5 OBJ: LO1 BLM: Higher Order 18. Which behaviour is supported by having a positive attitude, asking questions, listening to the answers, and being committed to success? a. change b. denial c. supportive d. internal ANS: A PTS: 1 REF: p. 6 OBJ: LO2 BLM: Remember 19. Dorian has started a cultural shift at his organization in quality processes. Which type of reaction will he most likely face in the early stages? a. rigid and reactive b. open and responsive c. angry and defiant d. emotional and reactive ANS: A PTS: 1 REF: p. 5 OBJ: LO2 BLM: Higher Order 20. Where does organizational behaviour occur? a. the group context b. the organizational context c. the external environment context d. the individual context ANS: B PTS: 1 REF: p. 6 OBJ: LO3 BLM: Remember 21. When contrasting Six Sigma to TQM, executive ownership in Six Sigma can be compared to TQM’s selfdirected work teams. What element of TQM can be compared to Six Sigma’s business results oriented philosophy? a. cross-functional b. quality oriented c. self-directed d. quality initiated ANS: B PTS: 1 REF: p. 11 OBJ: LO6 BLM: Remember 22. During a learning activity, mastery of basic objective knowledge takes place. What will happen next? a. development of specific skills and abilities b. application of knowledge and skills c. remembering of basic objective knowledge d. memorization ANS: A PTS: 1 REF: p. 13 OBJ: LO7 BLM: Higher Order 23. Where is an organization’s task reflected? a. input materials b. structure c. human resources d. mission or purpose ANS: D PTS: 1 REF: p. 6 OBJ: LO3 BLM: Remember 24. What converts inputs to outputs in an open system? a. task structure b. robots c. technology d. borrowed financial resources ANS: C PTS: 1 REF: p. 6 OBJ: LO3 BLM: Remember 25. What represents the core technology of a post-secondary educational institution? a. library, laboratories, classrooms, and computer equipment b. registration and billing systems c. athletic programs d. student brain power ANS: A PTS: 1 REF: p. 6 OBJ: LO3 BLM: Higher Order 26. Starbucks Canada is the main competitor to Tim Hortons. What part of an organization does this represent? a. labour market b. transformation technology c. external task environment d. formal structure ANS: C PTS: 1 REF: p. 7 OBJ: LO3 BLM: Higher Order 27. What is the term for using a wide range of tools, knowledge, and/or techniques to transform inputs into outputs? a. task environment b. structure c. technology d. mission ANS: C PTS: 1 REF: p. 6 OBJ: LO3 BLM: Remember 28. What is the term for an organization’s suppliers, customers, and regulatory agencies? a. market b. general environment c. task environment d. political economy ANS: C PTS: 1 REF: p. 7 OBJ: LO3 BLM: Remember 29. What is represented by the hiring of new staff and the purchase of material? a. outputs b. throughputs c. inputs d. transformations ANS: C PTS: 1 REF: p. 7 OBJ: LO3 BLM: Higher Order 30. What is best reflected by beliefs and assumptions about people, work, and the organization? a. social surface b. informal organization c. overt organization d. formal organization ANS: B PTS: 1 REF: p. 8 OBJ: LO4 BLM: Remember 31. Which of the following is an example of a covert organization? a. a friendship/relationship between two employees b. a job description c. a hierarchical superior–subordinate authority relationship d. a workflow sequence between two departments ANS: A PTS: 1 REF: p. 8 OBJ: LO4 BLM: Higher Order 32. What did the Hawthorne Studies uncover? a. viewing an organization as clockworks b. the importance of the informal organization and its impact on productivity c. delegating authority downward and throughout the organization d. the workflow and scheduling of work for production efficiency ANS: B PTS: 1 REF: p. 8 OBJ: LO4 BLM: Remember 33. What is the foundation of the Canadian economy? a. goods sector b. manufacturing sector c. foreign trade d. domestic trade ANS: C PTS: 1 REF: p. 9 OBJ: LO5 BLM: Remember 34. What change force is demonstrated by the arrival of the retail store Target to Canada? a. process management b. politics c. global competition d. quality ANS: C PTS: 1 REF: p. 9 OBJ: LO6 BLM: Higher Order 35. What are the four challenges related to change for managers in contemporary organizations? a. globalization, technology, religiosity, and ethics b. globalization, workforce diversity, ethics and character, and technology c. globalization, demography, diversity, and ethics d. globalization, technology, diversity, and employee attitudes ANS: B PTS: 1 REF: p. 9 OBJ: LO6 BLM: Remember 36. Which organization recently went on record to the public stating that it lost focus and stopped listening to its customers? a. General Motors