COM FINAL EXAM.
Which communication skill needed for excellence in an
information agency concerns employees being made to feel
that they can make a difference in their companies?
Versatility
Vision
Sensitivity
Creative insight
Question
2 of 50
For communication to be truly effective, it must be interactive.
Which of the following best describes this concept?
Communication should always occur over an interactive
television.
Effective communication should always involve each person
listening and responding to the other(s).
One person always speaks while the other person listens.
This refers to the physical process of organizing elements of
the message for transmission.
Question
3 of 50
What is/are the primary result(s) of communication failure in
the business context?
Loss of morale
Decreased productivity
Inefficiency
All of the above
Question
4 of 50
Why is the process of establishing shared organizational values
difficult?
Each person has his/her own personal value system to guide
behavior.
, COM FINAL EXAM.
Organizations are so diverse that it is almost impossible to
get all members to have the same values.
Values are established over a long period of time, which
makes the process of determining them difficult.
Values are temporary and therefore can never be accurately
assessed.
Question
5 of 50
What three processes can organizations use to determine
shared values?
A list created by upper management, focus groups, and
employee questionnaires
Focus groups, consultants, and employee questionnaires
Consultants, public relations specialists, and a list created by
upper management
Focus groups, consultants, and public relations specialists
Question
6 of 50
Maintaining candor, avoiding deception, keeping messages
accurate, and maintaining consistent behavior are some
guidelines for sustaining
communication values.
political behavior.
ethical communication.
goal directed behavior.
Question
7 of 50
Goals for communication should be
positive, vague, and flexible.
specific, positive, and fixed.
general, high, and flexible.
specific, high, and flexible.
Question
Which communication skill needed for excellence in an
information agency concerns employees being made to feel
that they can make a difference in their companies?
Versatility
Vision
Sensitivity
Creative insight
Question
2 of 50
For communication to be truly effective, it must be interactive.
Which of the following best describes this concept?
Communication should always occur over an interactive
television.
Effective communication should always involve each person
listening and responding to the other(s).
One person always speaks while the other person listens.
This refers to the physical process of organizing elements of
the message for transmission.
Question
3 of 50
What is/are the primary result(s) of communication failure in
the business context?
Loss of morale
Decreased productivity
Inefficiency
All of the above
Question
4 of 50
Why is the process of establishing shared organizational values
difficult?
Each person has his/her own personal value system to guide
behavior.
, COM FINAL EXAM.
Organizations are so diverse that it is almost impossible to
get all members to have the same values.
Values are established over a long period of time, which
makes the process of determining them difficult.
Values are temporary and therefore can never be accurately
assessed.
Question
5 of 50
What three processes can organizations use to determine
shared values?
A list created by upper management, focus groups, and
employee questionnaires
Focus groups, consultants, and employee questionnaires
Consultants, public relations specialists, and a list created by
upper management
Focus groups, consultants, and public relations specialists
Question
6 of 50
Maintaining candor, avoiding deception, keeping messages
accurate, and maintaining consistent behavior are some
guidelines for sustaining
communication values.
political behavior.
ethical communication.
goal directed behavior.
Question
7 of 50
Goals for communication should be
positive, vague, and flexible.
specific, positive, and fixed.
general, high, and flexible.
specific, high, and flexible.
Question
