Weekly Reflections
Week 3
From the very first visit that I had at a doctor’s office that started using the computer for
documenting, I felt disconnected. I did not like that the whole time the nursing staff and the
physicians were on their computers the entire time while asking me questions. It’s similar to that
feeling you get when talking with a friend or family member and they are on their phone. They
say, “Yes, I’m listening,” but you feel like you’re talking to yourself. It’s even worse when a
patient is trying to explain their concerns with us, and we are documenting on the computer at
the same time. I have tried and do pretty well at limiting my documentation in the patients’ room
so that I may spend more personal time with my patients. As we all know, time is of the essence
in the hospital, and we don’t have a lot to spare. With all the interruptions going on, it is hard but
not impossible to give person-centered care during the times that we are with our patients.
I have developed a personal work system that allows me to get most of my charting done first
thing in the morning. Doing so allows me more personal time for my patients during my shift.
As I reflect on this week’s topics, I feel that cultural humility is a common concern from
patient to patient. I have always enjoyed getting to know the patients better. When I ask
background questions like, “where are you from?”, “do you have any family nearby?”, and
“what do you do for work?”, I begin to have a better rapport with them. I believe that asking
them some personal questions helps in creating a more intimate exchange with them as well as
their family. When I can better understand the patient’s demographic and familial history, my
cultural humility allows me to be more understanding of their situation and condition. In a way,
we are psychoanalyzing the patient and their culture so that we may be able to come up with a
care plan that suits the patient and their surroundings.
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