BCOM 6 ,Lehman - Solutions, summaries, and outlines. 2022 updated

1 Establishing a Framework for Business
Communication




In this chapter you will find:


LEARNING OBJECTIVES

KEY CONCEPTS

KEY TERMS

CHAPTER OUTLINE

LECTURE SLIDES

TEACHING SUGGESTIONS

CLASSROOM ACTIVITIES

REVIEW QUESTIONS & SUGGESTED ANSWERS

FEATURED ASSIGNMENTS

ADDITIONAL ASSIGNMENTS

CASE ASSIGNMENTS



LEARNING Objectives


1 Define communication and describe the value of communication in business.

,2 Explain the communication process model and the ultimate objective of the
communication process.

3 Discuss how information flows in an organization.

4 Explain how legal and ethical constraints, diversity challenges, changing technology, and
team environment act as contextual forces that influence the process of business
communication.



Key Concepts


Understanding what communication is and how it occurs is central to successful
transactions in the workplace. Business communication does not take place in a vacuum but
is impacted by various external forces, including legal and ethical constraints, diversity
challenges, team environment, and changing technology.



Key terms


Term Page Term Page
Chronemics 14 Internal messages 8

Diversity skills 13 Kinesics 14

Downward communication 6 Organizational communication 4

Ethics 10 Proxemics 14

Ethnocentrism 13 Stakeholders 9

External messages 8 Stereotypes 13

Formal communication network 5 Synergy 16

Horizontal (or lateral) 8 Team 16
communication

Informal communication network 5 Telecommuting 15

Interferences 4 Upward communication 7

,Chapter Outline


1-1 Value of Communication 3

1-2 The Communication Process 3

1-3 Communicating within Organizations 4

1-3a Communication Flow in Organizations 4

1-3b Levels of Communication 8

1-4 Contextual Forces Influencing Business Communication 9

1-4a Legal and Ethical Constraints 9

1-4b Diversity Challenges 12

1-4c Changing Technology 15

1-4d Team Environment 16



Lecture Slides


1. Chapter 1 Establishing a Framework for Business Communication

2. Learning Objectives

3. What is Communication?

4. Types of Workplace Communication

5. Communication Channels

6. Communication Process Model

7. Communication Process Barriers

8. Flow of Information

9. Directions for Communication Flow

10. Communication Systems

11. Levels of Communication

12. Contextual Forces Influencing Business Communication

, 13. Causes of Illegal and Unethical Behavior

14. Examples of Illegal and Unethical Behavior

15. Four Dimensions of Business Behavior

16. Barriers to Intercultural Communication

17. Diversity Challenges

18. Key Terms

19. Legal and Ethical Implications of Technology

20. Impacts of Technology

21. Team Environment Leads to Synergy

22. Important Team Skills

23. Communication Patterns for Successful Teams




teaching suggestions

Learning objective 1
Define communication and describe the main purpose for value of communication in business.

Value of Communication
 Communication is critical to satisfy needs in an individual’s private and professional life.
Students need to be impressed with the importance of communication to be successful
in business. Managers spend up to 80 percent of their time communicating—working in
small groups, writing reports, and speaking with employees and clients. Students can
talk with working business professionals to get a realistic sense of how many
communication activities occur within a given day.

 Companies are successful, in part, only when they communicate effectively—both
internally within the company and externally to outside customers and stakeholders.
With students, list the many communication-related activities an organization is
involved in.



Learning Objective 2
Explain the communication process model and the ultimate objective of the communication
process.