Chapter 1—Establishing a Framework for Business Communication
TRUE/FALSE
1. People communicate to satisfy needs in both their work lives and private lives.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
2. A major purpose in communication is to help people feel good about themselves and their
friends, groups, and organizations.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
3. Three basic purpose of communication are to feel, sense, and influence.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
4. If the sender uses words the receiver does not understand, the receiver will have difficulty
encoding the message.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
, STA: DISC: Audience KEY: Bloom's: Comprehension
5. The sender’s primary objective is to decode the message so that the message received is as close
as possible to the message that is sent.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
STA: DISC: Audience KEY: Bloom's: Comprehension
6. While the sender of a message is responsible for effective encoding and the receiver for effective
decoding, both have responsibility for addressing interferences.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
STA: DISC: Audience KEY: Bloom's: Comprehension
7. Barriers, or interferences, to communication can be completely overcome by skilled
communicators.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Reflective Thinking
STA: DISC: Analysis KEY: Bloom's: Comprehension
8. The “grapevine” is a part of an organization’s formal communication network and should be used
effectively.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 5 OBJ: LO: 1-3 NAT: BUSPROG: Communication
STA: DISC: Teamwork KEY: Bloom's: Comprehension
, 9. In spite of its poor reputation, the grapevine is in reality no more or less accurate than other
channels.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 5 OBJ: LO: 1-3 NAT: BUSPROG: Communication
STA: DISC: Teamwork KEY: Bloom's: Comprehension
10. Upward communication from lower organizational levels to management involves risk since it is
generally feedback to downward communication.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 7 OBJ: LO: 1-3 NAT: BUSPROG: Reflective Thinking
STA: DISC: Consequences KEY: Bloom's: Application
11. Stakeholders are interested people only external to an organization affected by decisions.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 9 OBJ: LO: 1-4 NAT: BUSPROG: Communication
STA: DISC: Stakeholders KEY: Bloom's: Comprehension
12. Stakeholders are those affected by decisions and can include people inside and outside the
organization.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 9 OBJ: LO: 1-4 NAT: BUSPROG: Reflective Thinking
STA: DISC: Stakeholders KEY: Bloom's: Comprehension
13. When ABC Company makes a legal decision that complies with contractual agreements, one can
accurately assume that it is an ethical decision because it is legal.
, ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Ethics and Morals KEY: Bloom's: Comprehension
14. While all actions that are ethical are legal, some actions that are legal may not be ethical.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Ethics and Morals KEY: Bloom's: Comprehension
15. Employees should set aside their own personal value systems when making ethical decisions for
their companies.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Codes KEY: Bloom's: Comprehension
16. Though people around the world speak different languages, nonverbal communication, such as
gestures and facial expressions, generally has the same meanings to all cultures.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 13 OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Context KEY: Bloom's: Comprehension
17. An ethnocentrist is a person who refuses to develop sensitivity to other cultures.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 13 OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: International KEY: Bloom's: Comprehension
TRUE/FALSE
1. People communicate to satisfy needs in both their work lives and private lives.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
2. A major purpose in communication is to help people feel good about themselves and their
friends, groups, and organizations.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
3. Three basic purpose of communication are to feel, sense, and influence.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 3 OBJ: LO: 1-1 NAT: BUSPROG: Communication
STA: DISC: Purpose KEY: Bloom's: Comprehension
4. If the sender uses words the receiver does not understand, the receiver will have difficulty
encoding the message.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
, STA: DISC: Audience KEY: Bloom's: Comprehension
5. The sender’s primary objective is to decode the message so that the message received is as close
as possible to the message that is sent.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
STA: DISC: Audience KEY: Bloom's: Comprehension
6. While the sender of a message is responsible for effective encoding and the receiver for effective
decoding, both have responsibility for addressing interferences.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Communication
STA: DISC: Audience KEY: Bloom's: Comprehension
7. Barriers, or interferences, to communication can be completely overcome by skilled
communicators.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 4 OBJ: LO: 1-2 NAT: BUSPROG: Reflective Thinking
STA: DISC: Analysis KEY: Bloom's: Comprehension
8. The “grapevine” is a part of an organization’s formal communication network and should be used
effectively.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 5 OBJ: LO: 1-3 NAT: BUSPROG: Communication
STA: DISC: Teamwork KEY: Bloom's: Comprehension
, 9. In spite of its poor reputation, the grapevine is in reality no more or less accurate than other
channels.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 5 OBJ: LO: 1-3 NAT: BUSPROG: Communication
STA: DISC: Teamwork KEY: Bloom's: Comprehension
10. Upward communication from lower organizational levels to management involves risk since it is
generally feedback to downward communication.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 7 OBJ: LO: 1-3 NAT: BUSPROG: Reflective Thinking
STA: DISC: Consequences KEY: Bloom's: Application
11. Stakeholders are interested people only external to an organization affected by decisions.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 9 OBJ: LO: 1-4 NAT: BUSPROG: Communication
STA: DISC: Stakeholders KEY: Bloom's: Comprehension
12. Stakeholders are those affected by decisions and can include people inside and outside the
organization.
ANS: T PTS: 1 DIF: Difficulty: Easy
REF: p. 9 OBJ: LO: 1-4 NAT: BUSPROG: Reflective Thinking
STA: DISC: Stakeholders KEY: Bloom's: Comprehension
13. When ABC Company makes a legal decision that complies with contractual agreements, one can
accurately assume that it is an ethical decision because it is legal.
, ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Ethics and Morals KEY: Bloom's: Comprehension
14. While all actions that are ethical are legal, some actions that are legal may not be ethical.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Ethics and Morals KEY: Bloom's: Comprehension
15. Employees should set aside their own personal value systems when making ethical decisions for
their companies.
ANS: F PTS: 1 DIF: Difficulty: Moderate
REF: p. 11 OBJ: LO: 1-4 NAT: BUSPROG: Ethics
STA: DISC: Codes KEY: Bloom's: Comprehension
16. Though people around the world speak different languages, nonverbal communication, such as
gestures and facial expressions, generally has the same meanings to all cultures.
ANS: F PTS: 1 DIF: Difficulty: Easy
REF: p. 13 OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: Context KEY: Bloom's: Comprehension
17. An ethnocentrist is a person who refuses to develop sensitivity to other cultures.
ANS: T PTS: 1 DIF: Difficulty: Moderate
REF: p. 13 OBJ: LO: 1-4 NAT: BUSPROG: Diversity
STA: DISC: International KEY: Bloom's: Comprehension
