1) According to management scholar Henry Mintzberg, in what ways do managers play
interpersonal roles in organizations?
Answer:
Interpersonal roles include those managerial tasks that arise from the manager's formal
authority base and involve relationships with either other organizational members or
external parties. Figurehead roles are typically ceremonial or symbolic in nature. For
example, in the role of a figurehead, a supervisor might hand out "employee of the
month" awards at a company banquet. In the leader role, the manager may serve as a
motivator, a communicator, and a coordinator of her subordinates' activities. This might
include conducting performance appraisals, offering training to a new recruit, and so on.
A final role within the interpersonal grouping is that of liaison, which includes those
managerial activities that involve developing relationships with members of the
organization outside the manager's area of authority. This could include anything from a
sales manager's relationship with the production department to a university dean's
networking relationship with the city council.
Diff: 2
Type: ES
Page Reference: 82-83
Skill: both
Objective: LO:1
2) What do the underlying philosophies of management within the classical school of
thought all have in common?
Answer:
The three classical approaches to management (scientific, administrative, and
bureaucratic) share a basic philosophy regarding what is required to manage effectively:
The job of managers is to plan, control, and direct the actions of their subordinates to
obtain the greatest efficiency from their workers. Scientific management advocated the
construction of tasks in a way that minimizes their complexity and emphasized a
machine-like approach to managing workers. The administrative management
perspective highlighted the view that fundamental principles should guide the role of the
manager, regardless of the context. Finally, the belief in the benefits of bureaucracy
reflects the view that organizations must be run according to a strict set of rules with a
clear hierarchy of authority to ensure accountability and adherence to the rules.
Diff: 3
Type: ES
Page Reference: 96-97
Skill: both
Test Bank for Karakowsky and Guriel, The Context of Business, 1e
Copyright © 2015 Pearson Canada Inc. 1
interpersonal roles in organizations?
Answer:
Interpersonal roles include those managerial tasks that arise from the manager's formal
authority base and involve relationships with either other organizational members or
external parties. Figurehead roles are typically ceremonial or symbolic in nature. For
example, in the role of a figurehead, a supervisor might hand out "employee of the
month" awards at a company banquet. In the leader role, the manager may serve as a
motivator, a communicator, and a coordinator of her subordinates' activities. This might
include conducting performance appraisals, offering training to a new recruit, and so on.
A final role within the interpersonal grouping is that of liaison, which includes those
managerial activities that involve developing relationships with members of the
organization outside the manager's area of authority. This could include anything from a
sales manager's relationship with the production department to a university dean's
networking relationship with the city council.
Diff: 2
Type: ES
Page Reference: 82-83
Skill: both
Objective: LO:1
2) What do the underlying philosophies of management within the classical school of
thought all have in common?
Answer:
The three classical approaches to management (scientific, administrative, and
bureaucratic) share a basic philosophy regarding what is required to manage effectively:
The job of managers is to plan, control, and direct the actions of their subordinates to
obtain the greatest efficiency from their workers. Scientific management advocated the
construction of tasks in a way that minimizes their complexity and emphasized a
machine-like approach to managing workers. The administrative management
perspective highlighted the view that fundamental principles should guide the role of the
manager, regardless of the context. Finally, the belief in the benefits of bureaucracy
reflects the view that organizations must be run according to a strict set of rules with a
clear hierarchy of authority to ensure accountability and adherence to the rules.
Diff: 3
Type: ES
Page Reference: 96-97
Skill: both
Test Bank for Karakowsky and Guriel, The Context of Business, 1e
Copyright © 2015 Pearson Canada Inc. 1
