Phlebotomy Simplified, 3e (Garza/Becan-McBride)
Chapter 1 Phlebotomy Practice and Quality Assessment Basics
1.1 Multiple Choice Questions
1) Which of the following is an example of an internal stakeholder for phlebotomy services?
A) Health care foundation
B) Medicare or Medicaid official
C) Physician or nurse
D) Home health agency
Answer: C
2) Which organization has a list of entry-level phlebotomist competencies that are addressed in
the chapter?
A) American Society of Phlebotomy Technicians (ASPT)
B) National Phlebotomy Association (NPA)
C) National Healthcareer Association (NHA)
D) National Association for Accreditation of Clinical Laboratory Sciences (NAACLS)
Answer: D
3) What is the difference between venipuncture and dermal puncture?
A) In dermal puncture, blood is drawn from an artery.
B) In venipuncture, blood is drawn a small capillary puncture.
C) In dermal puncture, blood is drawn from the vein.
D) In venipuncture, blood is drawn from the vein.
Answer: D
4) Which of the following categories would be an inpatient setting?
A) Mobile blood-donation van
B) Acute-care hospital
C) Home health agency
D) Emergency care centers
Answer: B
5) Which of the following is one of a phlebotomist's clinical duties?
A) Manipulate small objects, tubes, and needles
B) Print/collate/distribute laboratory requisitions and reports
C) Use medical terminology appropriate for patients and coworkers
D) Withdraw blood into the correct containers/tubes in the correct order
Answer: D
6) What kind of diploma is required to enter most phlebotomy programs?
A) High school or equivalent
B) Associate degree
C) Bachelor's degree
D) Master's degree
Answer: A
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, 7) How do employers provide feedback on a phlebotomist's ability to do his/her job?
A) Increased benefits
B) Performance evaluations
C) Certification examinations
D) Cost of living raises
Answer: B
8) What should a phlebotomist do if the patient assigned to him/her does NOT speak English?
A) Use sign language to communicate
B) Wait for a family member to assist
C) Week a translator or written instructions in that language
D) Allow the patient's child to translate
Answer: C
9) It is best to transport routine blood specimens to the laboratory within:
A) 45 minutes.
B) 1 hour.
C) 2 hours.
D) 4 hours.
Answer: A
10) Which of the following actions helps the phlebotomist to listen actively?
A) Plan your next remark while the patient is speaking
B) Avoid excessive eye contact
C) Use an encouraging phrase like "You can tell me about that later."
D) Notice body language
Answer: D
11) Which of the following is recommended to reduce collection errors and ensure quality in the
phlebotomy services?
A) An annual review of insurance companies and employers that pay for services
B) Role-reversal exercises for internal and external stakeholders
C) A periodic review of the laboratory's collection procedures and policies
D) Silent pauses in the conversation to mentally review what has been said
Answer: C
12) Approximately how many minutes does it take for a specimen without additives to clot?
A) 10
B) 15
C) 30
D) 60
Answer: C
2
Copyright © 2019 Pearson Education, Inc.
Chapter 1 Phlebotomy Practice and Quality Assessment Basics
1.1 Multiple Choice Questions
1) Which of the following is an example of an internal stakeholder for phlebotomy services?
A) Health care foundation
B) Medicare or Medicaid official
C) Physician or nurse
D) Home health agency
Answer: C
2) Which organization has a list of entry-level phlebotomist competencies that are addressed in
the chapter?
A) American Society of Phlebotomy Technicians (ASPT)
B) National Phlebotomy Association (NPA)
C) National Healthcareer Association (NHA)
D) National Association for Accreditation of Clinical Laboratory Sciences (NAACLS)
Answer: D
3) What is the difference between venipuncture and dermal puncture?
A) In dermal puncture, blood is drawn from an artery.
B) In venipuncture, blood is drawn a small capillary puncture.
C) In dermal puncture, blood is drawn from the vein.
D) In venipuncture, blood is drawn from the vein.
Answer: D
4) Which of the following categories would be an inpatient setting?
A) Mobile blood-donation van
B) Acute-care hospital
C) Home health agency
D) Emergency care centers
Answer: B
5) Which of the following is one of a phlebotomist's clinical duties?
A) Manipulate small objects, tubes, and needles
B) Print/collate/distribute laboratory requisitions and reports
C) Use medical terminology appropriate for patients and coworkers
D) Withdraw blood into the correct containers/tubes in the correct order
Answer: D
6) What kind of diploma is required to enter most phlebotomy programs?
A) High school or equivalent
B) Associate degree
C) Bachelor's degree
D) Master's degree
Answer: A
1
Copyright © 2019 Pearson Education, Inc.
, 7) How do employers provide feedback on a phlebotomist's ability to do his/her job?
A) Increased benefits
B) Performance evaluations
C) Certification examinations
D) Cost of living raises
Answer: B
8) What should a phlebotomist do if the patient assigned to him/her does NOT speak English?
A) Use sign language to communicate
B) Wait for a family member to assist
C) Week a translator or written instructions in that language
D) Allow the patient's child to translate
Answer: C
9) It is best to transport routine blood specimens to the laboratory within:
A) 45 minutes.
B) 1 hour.
C) 2 hours.
D) 4 hours.
Answer: A
10) Which of the following actions helps the phlebotomist to listen actively?
A) Plan your next remark while the patient is speaking
B) Avoid excessive eye contact
C) Use an encouraging phrase like "You can tell me about that later."
D) Notice body language
Answer: D
11) Which of the following is recommended to reduce collection errors and ensure quality in the
phlebotomy services?
A) An annual review of insurance companies and employers that pay for services
B) Role-reversal exercises for internal and external stakeholders
C) A periodic review of the laboratory's collection procedures and policies
D) Silent pauses in the conversation to mentally review what has been said
Answer: C
12) Approximately how many minutes does it take for a specimen without additives to clot?
A) 10
B) 15
C) 30
D) 60
Answer: C
2
Copyright © 2019 Pearson Education, Inc.
