Chapter 01: The Dental Team in the Business of Dentistry
Finkbeiner: Practice Management for the Dental Team, 9th Edition
MULTIPLE CHOICE
1. A dental management company is defined as:
a. the process of providing quality care for the patient.
b. an outside agency designed to affiliate itself with a group of professionals to
manage the business component of a dental practice.
c. a healthcare profession concerned with the care of the teeth and surrounding
tissues.
d. an enterprise in which one is engaged to achieve a livelihood.
ANS: B
A dental management company is an outside agency designed to affiliate itself with a group of profess
business component of a dental practice. The process of providing quality care for the patient is the def
healthcare profession concerned with the care of the teeth and surrounding tissues is the definition of d
which one is engaged to achieve a livelihood is the definition of business.
DIF: Recall REF: Key Terms, p. 1 | Types of Dental Practices, p. 7
OBJ: 1 TOP: CDA, GC, II. Patient Management and Administrative Duties
2. A CDT is a certified:
a. dental assistant.
b. dental laboratory technician.
c. community dental health coordinator.
d. chairside dental assistant.
ANS: B
A CDT is a dental laboratory technician (DT) who has passed a national certification exam to become
(CDT). A dental assistant (DA) is a person in the dental office who provides service in the practice oth
community dental health coordinator (CDHC) is an individual trained to provide basic preventive care
help those patients with unmet dental care needs to access dental services. The chairside dental assistan
the dentist at chairside during patient treatment.
DIF: Recall REF: Members of the Dental Team, p. 4 OBJ: 3
TOP: CDA, GC, II. Patient Management and Administrative Duties
3. The ___ is commonly the leader of the dental office.
a. dentist
b. dental assistant
c. dental hygienist
d. administrative assistant
ANS: A
The dentist is commonly the leader in a dental practice. The dental assistant may have management res
commonly a leader of the dental office. The dental hygienist may have management responsibilities bu
of the dental office. The administrative assistant may have management responsibilities but is not comm
office.
DIF: Comprehension REF: Dentistry as a Business, p. 6
OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties
4. A group of dentists may practice with the assistance of a dental management company which handles t
practice. A group practice may be formed with an outside company that manages both the business and
practice.
a. Both the statements are true.
b. Both the statements are false.
c. The first statement is true, and the second is false.
, 5. Expanded practice and independent practice for dental hygienists have come about in part due to acces
regulations govern the scope and limit the practice settings.
a. Both statements are true.
b. Both statements are false.
c. The first statement is false; the second statement is true.
d. The first statement is true; the second statement is false.
ANS: D
The first statement is true; the second statement is false. Expanded practice and independent practice fo
come about in part due to access-to-care issues. However, State, not Federal regulations govern the sco
settings for dental hygienists.
DIF: Comprehension REF: Types of Dental Hygiene Practices, p. 9
OBJ: 7 TOP: CDA, GC, II. Patient Management and Administrative Duties
6. All of the following are objectives in the healthcare role of dentistry except one.
Which one is the exception?
a. Promote prevention.
b. Exhibit a willingness to share knowledge.
c. Operate efficiently.
d. Emulate the highest standards of patient-centered care.
ANS: C
Operate efficiently is the exception. To operate efficiently is a business criteria. Objectives in the healt
include: promote prevention, exhibit a willingness to share knowledge, and emulate the highest standar
DIF: Comprehension REF: Intro, p. 2 OBJ: 2
TOP: CDA, GC, II. Patient Management and Administrative Duties
7. Service is a result of clinical and cognitive skills. Service is a system of accommodating or providing a
a. Both statements are true.
b. Both statements are false.
c. The first statement is false; the second statement is true.
d. The first statement is true; the second statement is false.
ANS: C
The first statement is false; the second statement is true. Service is not a result of clinical and cognitive
attitudinal skills that evolve into a commitment to the welfare of others.
DIF: Comprehension REF: Dentistry as a Service Profession, p. 6
OBJ: 5 TOP: CDA, GC, II. Patient Management and Administrative Duties
8. Certified Dental Assistant (CDA) is granted by:
a. American Dental Association.
b. American Dental Assisting Association.
c. Dental Assisting National Board.
d. Dental Assisting Certification Association.
ANS: C
The Dental Assisting National Board offers exams and grants certification for dental assistants. The Am
American Dental Assisting Associations are professional organizations which do not provide the CDA
entity named Dental Assisting Certification Association.
DIF: Comprehension REF: Members of the Dental Team, p. 3
OBJ: 3 TOP: CDA, GC, II. Patient Management and Administrative Duties
9. The first step in opening a dental or dental hygiene practice is to develop a business plan. A business p
practice to be developed, goals for the practice, a description of the planned patient base, and includes
a. Both statements are true.
b. Both statements are false.
c. The first statement is false; the second statement is true.
Finkbeiner: Practice Management for the Dental Team, 9th Edition
MULTIPLE CHOICE
1. A dental management company is defined as:
a. the process of providing quality care for the patient.
b. an outside agency designed to affiliate itself with a group of professionals to
manage the business component of a dental practice.
c. a healthcare profession concerned with the care of the teeth and surrounding
tissues.
d. an enterprise in which one is engaged to achieve a livelihood.
ANS: B
A dental management company is an outside agency designed to affiliate itself with a group of profess
business component of a dental practice. The process of providing quality care for the patient is the def
healthcare profession concerned with the care of the teeth and surrounding tissues is the definition of d
which one is engaged to achieve a livelihood is the definition of business.
DIF: Recall REF: Key Terms, p. 1 | Types of Dental Practices, p. 7
OBJ: 1 TOP: CDA, GC, II. Patient Management and Administrative Duties
2. A CDT is a certified:
a. dental assistant.
b. dental laboratory technician.
c. community dental health coordinator.
d. chairside dental assistant.
ANS: B
A CDT is a dental laboratory technician (DT) who has passed a national certification exam to become
(CDT). A dental assistant (DA) is a person in the dental office who provides service in the practice oth
community dental health coordinator (CDHC) is an individual trained to provide basic preventive care
help those patients with unmet dental care needs to access dental services. The chairside dental assistan
the dentist at chairside during patient treatment.
DIF: Recall REF: Members of the Dental Team, p. 4 OBJ: 3
TOP: CDA, GC, II. Patient Management and Administrative Duties
3. The ___ is commonly the leader of the dental office.
a. dentist
b. dental assistant
c. dental hygienist
d. administrative assistant
ANS: A
The dentist is commonly the leader in a dental practice. The dental assistant may have management res
commonly a leader of the dental office. The dental hygienist may have management responsibilities bu
of the dental office. The administrative assistant may have management responsibilities but is not comm
office.
DIF: Comprehension REF: Dentistry as a Business, p. 6
OBJ: 2 TOP: CDA, GC, II. Patient Management and Administrative Duties
4. A group of dentists may practice with the assistance of a dental management company which handles t
practice. A group practice may be formed with an outside company that manages both the business and
practice.
a. Both the statements are true.
b. Both the statements are false.
c. The first statement is true, and the second is false.
, 5. Expanded practice and independent practice for dental hygienists have come about in part due to acces
regulations govern the scope and limit the practice settings.
a. Both statements are true.
b. Both statements are false.
c. The first statement is false; the second statement is true.
d. The first statement is true; the second statement is false.
ANS: D
The first statement is true; the second statement is false. Expanded practice and independent practice fo
come about in part due to access-to-care issues. However, State, not Federal regulations govern the sco
settings for dental hygienists.
DIF: Comprehension REF: Types of Dental Hygiene Practices, p. 9
OBJ: 7 TOP: CDA, GC, II. Patient Management and Administrative Duties
6. All of the following are objectives in the healthcare role of dentistry except one.
Which one is the exception?
a. Promote prevention.
b. Exhibit a willingness to share knowledge.
c. Operate efficiently.
d. Emulate the highest standards of patient-centered care.
ANS: C
Operate efficiently is the exception. To operate efficiently is a business criteria. Objectives in the healt
include: promote prevention, exhibit a willingness to share knowledge, and emulate the highest standar
DIF: Comprehension REF: Intro, p. 2 OBJ: 2
TOP: CDA, GC, II. Patient Management and Administrative Duties
7. Service is a result of clinical and cognitive skills. Service is a system of accommodating or providing a
a. Both statements are true.
b. Both statements are false.
c. The first statement is false; the second statement is true.
d. The first statement is true; the second statement is false.
ANS: C
The first statement is false; the second statement is true. Service is not a result of clinical and cognitive
attitudinal skills that evolve into a commitment to the welfare of others.
DIF: Comprehension REF: Dentistry as a Service Profession, p. 6
OBJ: 5 TOP: CDA, GC, II. Patient Management and Administrative Duties
8. Certified Dental Assistant (CDA) is granted by:
a. American Dental Association.
b. American Dental Assisting Association.
c. Dental Assisting National Board.
d. Dental Assisting Certification Association.
ANS: C
The Dental Assisting National Board offers exams and grants certification for dental assistants. The Am
American Dental Assisting Associations are professional organizations which do not provide the CDA
entity named Dental Assisting Certification Association.
DIF: Comprehension REF: Members of the Dental Team, p. 3
OBJ: 3 TOP: CDA, GC, II. Patient Management and Administrative Duties
9. The first step in opening a dental or dental hygiene practice is to develop a business plan. A business p
practice to be developed, goals for the practice, a description of the planned patient base, and includes
a. Both statements are true.
b. Both statements are false.
c. The first statement is false; the second statement is true.
