N U R S I N G T B . C O M Polan, Journey Across the Life Span, 6e WTB -02-1 Chapter 2. Communication – Test Questions 1. Communication is the: a. Last step in the nursing process b. Most vital link between diagnosis and disease c. Exchange of information and ideas d. Basis for all thinking processes Answer: 2. Part of the communication process is: a. Emotional b. Mental c. Physical d. Feedback Answer: 3. The person who interprets the message is called the: a. Sender b. Receiver c. Method d. Process Answer: 4. A form of verbal communication is: a. Body language b. Gestures c. Appearance d. Words Answer: 5. A professional appearance by the health care worker can communicate: JOURNEY ACROSS THE LIFE SPAN 6TH EDITION POLAN TEST BANK
WWW.NURSINGTB.COM N U R S I N G T B . C O M Polan, Journey Across the Life Span, 6e WTB -02-2 a. Incompetence b. Uncaring c. Pride d. Acceptance Answer: 6. Which of the following behaviors by your patient indicates a willingness to communicate? a. Downcast eyes b. Face toward you c. Legs tightly crossed d. Slumping posture Answer: 7. Which of the following describes nonverbal behavior? Select all that apply. a. Gestures b. Spoken word c. Tone of voice d. Aggressive style Answer: 8. Periods of silence during the communication process allow the health care worker to: a. Redirect the patient b. Observe nonverbal behavior c. Relieve the patient’s anxiety d. Minimize rejection Answer: 9. The communication style that serves to empower the individual is: a. Assertive b. Unassertive c. Aggressive d. Passive Formatted: Font: ItalicJOURNEY ACROSS THE LIFE SPAN 6TH EDITION POLAN TEST BANK
WWW.NURSINGTB.COM N U R S I N G T B . C O M Polan, Journey Across the Life Span, 6e WTB -02-3 Answer: 10. Therapeutic communication: a. Serves the needs of both participants b. Involves equal sharing of thoughts and feelings c. Is light and superficial in nature d. Promotes trust and a good rapport Answer: 11. Active listening requires an active mind and: a. Closed posture b. Leaning forward toward the patient c. Staring intently at the patient d. Sitting alongside the patient Answer: 12. Being yourself as well as being open and truthful describes : a. Warmth b. Listening c. Genuineness d. Positive regard Answer: 13. Understanding the patient’s feelings and viewing the world as the patient does describe : a. Sympathy b. Empathy c. Positive regard d. Congruence Answer: 14. Agreement between spoken words and body language describes: JOURNEY ACROSS THE LIFE SPAN 6TH EDITION POLAN TEST BANK
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WWW.NURSINGTB.COM N U R S I N G T B . C O M Polan, Journey Across the Life Span, 6e WTB -02-2 a. Incompetence b. Uncaring c. Pride d. Acceptance Answer: 6. Which of the following behaviors by your patient indicates a willingness to communicate? a. Downcast eyes b. Face toward you c. Legs tightly crossed d. Slumping posture Answer: 7. Which of the following describes nonverbal behavior? Select all that apply. a. Gestures b. Spoken word c. Tone of voice d. Aggressive style Answer: 8. Periods of silence during the communication process allow the health care worker to: a. Redirect the patient b. Observe nonverbal behavior c. Relieve the patient’s anxiety d. Minimize rejection Answer: 9. The communication style that serves to empower the individual is: a. Assertive b. Unassertive c. Aggressive d. Passive Formatted: Font: ItalicJOURNEY ACROSS THE LIFE SPAN 6TH EDITION POLAN TEST BANK
WWW.NURSINGTB.COM N U R S I N G T B . C O M Polan, Journey Across the Life Span, 6e WTB -02-3 Answer: 10. Therapeutic communication: a. Serves the needs of both participants b. Involves equal sharing of thoughts and feelings c. Is light and superficial in nature d. Promotes trust and a good rapport Answer: 11. Active listening requires an active mind and: a. Closed posture b. Leaning forward toward the patient c. Staring intently at the patient d. Sitting alongside the patient Answer: 12. Being yourself as well as being open and truthful describes : a. Warmth b. Listening c. Genuineness d. Positive regard Answer: 13. Understanding the patient’s feelings and viewing the world as the patient does describe : a. Sympathy b. Empathy c. Positive regard d. Congruence Answer: 14. Agreement between spoken words and body language describes: JOURNEY ACROSS THE LIFE SPAN 6TH EDITION POLAN TEST BANK
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