Human Resource Management

Hospitality
Human Resource Management
Instructions
 Attempt all questions

 All answers to be written using a pen



Question one (20 marks)
a) The purpose of the OSHA Act is to ensure all working people in the nation
have safe and healthy working conditions. Discuss five benefits of a safe and
healthy. (5 Marks)

b) Outline and explain five characteristic of performance management (5
Marks)


c) Explain with use examples five emerging trends in HR (5 Marks)

d) Good industrial relations in organizations today enhance harmonious working
relationships. Discuss five causes of poor industrial relations (5 Marks)



Question Two (20 Marks)
a. Demonstrate by use of diagram the Performance Management Cycle (12
Marks)

b. Training and Development is a subsystem of an organization which
emphasizes on the improvement of the performance of individuals and
groups. Describe four benefits of Job Rotation a mean of training (4 Marks)


c. Discuss four benefits Human Resource Information Systems (HRIS) (4 Marks)


Question Three (20 Marks)
a. Explain eight factor that determine compensation and benefits in an
organization. (8 Marks)
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b. Explain six ways in which a HR Manager can support the integration of CDR
in any business strategy and operations (6 Marks)