Business Communication Essentials, 7e (Bovee/Thill)
Appendix A Format and Layout of Business Documents
1) The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) style of letterhead and corporate logo.
Answer: B
Explanation: B) Generally speaking, the heavier the paper and the greater its cotton
content, the greater the quality the paper has. Cotton gives paper strength and texture, and
it doesn't yellow over time like pure wood pulp paper.
Learning Outcome: Describe best practices in team and interpersonal communication
Difficulty: Easy
Classification: Concept
AACSB: Written and oral communication
2) The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary
close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten
name.
Answer: A
Explanation: A) This sequence is the standard arrangement. If you are using company
letterhead, you can skip the heading. The use of letterhead indicates to your recipient that
,you are officially representing the company.
Learning Outcome: Plan and prepare business messages
Difficulty: Moderate
Classification: Concept
AACSB: Written and oral communication
3) Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,It has come to our attention that you are interested
in joining our research team in Winslow, Arizona. We think you can be a good fit!
C) Attention: Professor J. J. Milford Thank you, Professor Milford, for your prompt
response.
D) Attention: Professor J. J. Milford
Answer: C
Explanation: C) A "salutopening" combines a salutation with an opening. The first line
of the salutopening addresses the recipient directly, omitting "Dear". This is followed by
a second line that briefly begins the body of the letter.
Learning Outcome: Describe best practices in team and interpersonal communication
Difficulty: Moderate
Classification: Application
AACSB: Written and oral communication
,4) If you include an attention line in a business letter, you should place it
A) at the first line of the inside address.
B) below the salutation.
C) two lines below the complimentary close.
D) below the company name.
Answer: D
Explanation: D) Place the attention line on the first line of the inside address and put the
company name on the second.
Learning Outcome: Plan and prepare business messages
Difficulty: Moderate
Classification: Application
AACSB: Written and oral communication
5) When is an enclosure notation required in a business letter?
A) All business letters require enclosure notations.
B) When the letter is typed by one person to express the sentiments of another person
C) When the letter is sent in printed form rather than electronic form
D) When the letter includes other documents
Answer: D
Explanation: D) Enclosures include any additional documents or items that you are
sending with the main letter. Additional items might include such things as résumés,
photos, brochures, and schedules.
Learning Outcome: Describe best practices in team and interpersonal communication
Difficulty: Moderate
Classification: Application
AACSB: Written and oral communication
, 6) The letter format in which all parts begin at the left margin is called
A) block.
B) modified block.
C) simplified block.
D) mixed block.
Answer: A
Explanation: A) In block format, all paragraphs and sections are flush left with no
indentation. New paragraphs are identified by skipping a line between paragraphs.
Modified block format is similar to block format, except the date and bottom sections are
not flush left.
Learning Outcome: Plan and prepare business messages
Difficulty: Moderate
Classification: Concept
AACSB: Written and oral communication
Appendix A Format and Layout of Business Documents
1) The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) style of letterhead and corporate logo.
Answer: B
Explanation: B) Generally speaking, the heavier the paper and the greater its cotton
content, the greater the quality the paper has. Cotton gives paper strength and texture, and
it doesn't yellow over time like pure wood pulp paper.
Learning Outcome: Describe best practices in team and interpersonal communication
Difficulty: Easy
Classification: Concept
AACSB: Written and oral communication
2) The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary
close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten
name.
Answer: A
Explanation: A) This sequence is the standard arrangement. If you are using company
letterhead, you can skip the heading. The use of letterhead indicates to your recipient that
,you are officially representing the company.
Learning Outcome: Plan and prepare business messages
Difficulty: Moderate
Classification: Concept
AACSB: Written and oral communication
3) Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,It has come to our attention that you are interested
in joining our research team in Winslow, Arizona. We think you can be a good fit!
C) Attention: Professor J. J. Milford Thank you, Professor Milford, for your prompt
response.
D) Attention: Professor J. J. Milford
Answer: C
Explanation: C) A "salutopening" combines a salutation with an opening. The first line
of the salutopening addresses the recipient directly, omitting "Dear". This is followed by
a second line that briefly begins the body of the letter.
Learning Outcome: Describe best practices in team and interpersonal communication
Difficulty: Moderate
Classification: Application
AACSB: Written and oral communication
,4) If you include an attention line in a business letter, you should place it
A) at the first line of the inside address.
B) below the salutation.
C) two lines below the complimentary close.
D) below the company name.
Answer: D
Explanation: D) Place the attention line on the first line of the inside address and put the
company name on the second.
Learning Outcome: Plan and prepare business messages
Difficulty: Moderate
Classification: Application
AACSB: Written and oral communication
5) When is an enclosure notation required in a business letter?
A) All business letters require enclosure notations.
B) When the letter is typed by one person to express the sentiments of another person
C) When the letter is sent in printed form rather than electronic form
D) When the letter includes other documents
Answer: D
Explanation: D) Enclosures include any additional documents or items that you are
sending with the main letter. Additional items might include such things as résumés,
photos, brochures, and schedules.
Learning Outcome: Describe best practices in team and interpersonal communication
Difficulty: Moderate
Classification: Application
AACSB: Written and oral communication
, 6) The letter format in which all parts begin at the left margin is called
A) block.
B) modified block.
C) simplified block.
D) mixed block.
Answer: A
Explanation: A) In block format, all paragraphs and sections are flush left with no
indentation. New paragraphs are identified by skipping a line between paragraphs.
Modified block format is similar to block format, except the date and bottom sections are
not flush left.
Learning Outcome: Plan and prepare business messages
Difficulty: Moderate
Classification: Concept
AACSB: Written and oral communication
