Basics of Databases Module
Schedule:
Available now.
Question 1
Select one answer.
10 points
True or false? Spreadsheets provide more options for
graphical representation of the data than databases.
True
False
Question 2
Select one answer.
10 points
In terms of customer service issues, which of the following
is the least likely reason for using a robust CRM?
A CRM can optimize the information shared
among departments, resulting in better
management of existing accounts.
A CRM can provide a more rapid response to
queries and concerns by forwarding the query to
the right department.
A CRM can enable members of pertinent
departments to have access to all the relevant
information, enabling them to answer queries and
resolve problems quickly and easily.
A CRM can provide a company's marketing
department with information needed to identify and
target new customers.
, Question 3
Select one answer.
10 points
True or false? A data warehouse will typically contain the
history of all previous interactions with specific users
(including product use and transactions), but rarely includes
other types of data.
True
False
Question 4
Select one answer.
10 points
Joachim is frustrated at a lack of job advancement
opportunities at his current job. Before resigning, he deletes
a set of data records that cannot be restored because there is
no database backup procedure in place. Which of the
following best describes this data issue?
Intentional malicious data leak
Intentional malicious data
Accidental malicious data loss
Accidental malicious data leak
Question 5
Fill in the blanks by selecting one option from each menu.
10 points
If a patch is required to address a potential loophole in the
security of a database, this would be considered a potential
security .VULNERABLITITY
Schedule:
Available now.
Question 1
Select one answer.
10 points
True or false? Spreadsheets provide more options for
graphical representation of the data than databases.
True
False
Question 2
Select one answer.
10 points
In terms of customer service issues, which of the following
is the least likely reason for using a robust CRM?
A CRM can optimize the information shared
among departments, resulting in better
management of existing accounts.
A CRM can provide a more rapid response to
queries and concerns by forwarding the query to
the right department.
A CRM can enable members of pertinent
departments to have access to all the relevant
information, enabling them to answer queries and
resolve problems quickly and easily.
A CRM can provide a company's marketing
department with information needed to identify and
target new customers.
, Question 3
Select one answer.
10 points
True or false? A data warehouse will typically contain the
history of all previous interactions with specific users
(including product use and transactions), but rarely includes
other types of data.
True
False
Question 4
Select one answer.
10 points
Joachim is frustrated at a lack of job advancement
opportunities at his current job. Before resigning, he deletes
a set of data records that cannot be restored because there is
no database backup procedure in place. Which of the
following best describes this data issue?
Intentional malicious data leak
Intentional malicious data
Accidental malicious data loss
Accidental malicious data leak
Question 5
Fill in the blanks by selecting one option from each menu.
10 points
If a patch is required to address a potential loophole in the
security of a database, this would be considered a potential
security .VULNERABLITITY
