BUS 328: Organizational Leadership
Summer 2017
Chapters 8, 9, 10, 13, 14, 15, & 16
Exam 2
1. . Jasmine understands the complexities of all levels of her organization and successfully
solves problems that meet the organization’s mission. She is using which servant leader
behavior?
a. Conceptualizing
b. Behaving ethically
c. Putting followers first
d. Empowering
2. . Henry leads a group of 20 in a fast-paced telemarketing center. He stopped his own
work to console one of his followers who was struggling with a personal issue unrelated
to his work. He is using which servant leader behavior?
a. Helping followers grow and succeed
b. Emotional healing
c. Creating value for the community
d. Empowering
3. . Kim leads a team of graduate students in food science who discover a new food
ingredient that tastes like salt but contains no artificial ingredients. Kim gives credit for
the discovery to her graduate students. She is displaying what servant leader behavior?
a. Foresight
b. Emotional healing
c. Putting followers first
d. Empowering
4. . My math teacher not only helps me solve difficult equations, but she also wrote me a
great letter of recommendation for the college I want to attend that has a highly ranked
math department. She is using which servant leader behavior?
a. Helping followers grow and succeed
b. Emotional healing
c. Behaving ethically
d. Conceptualizing
5. . I give my teaching assistants the freedom to set their own office hours and create
grading rubrics for the assignments they independently grade. I am using which servant
leader behavior?
a. Persuasion
b. Creating value for the community
c. Behaving ethically
d. Empowering
1
, 6. . My supervisor signed our company up for the annual “Day of Service” in our town. He
encouraged all of us to volunteer with him instead of working at our company that day.
He is using which servant leader behavior?
a. Conceptualizing
b. Creating value for the community
c. Behaving ethically
d. Emotional healing
7. . Which leader behavior is the defining characteristic of Liden’s servant leadership
model?
a. Behaving ethically
b. Emotional healing
c. Putting followers first
d. Empowering
8. . For servant leadership to be successful
a. Followers need to be open to this type of leadership
b. Followers need to become servants themselves
c. Followers must share all antecedent conditions
d. Followers must have an altruistic philosophy toward work
9. . When leaders use good communication skills to understand and acknowledge followers’
viewpoints they are using which characteristic of a servant leader?
a. Healing
b. Listening
c. Persuasion
d. Conceptualization
10. . My leader tries to appreciate what I am thinking and feeling in our interactions; he is
using which characteristic of a servant leader?
a. Empathy
b. Listening
c. Persuasion
d. Conceptualization
11. . My leader gently but clearly convinces me to change. He is using which characteristic
of a servant leader?
a. Foresight
b. Awareness
c. Persuasion
d. Conceptualization
2
Summer 2017
Chapters 8, 9, 10, 13, 14, 15, & 16
Exam 2
1. . Jasmine understands the complexities of all levels of her organization and successfully
solves problems that meet the organization’s mission. She is using which servant leader
behavior?
a. Conceptualizing
b. Behaving ethically
c. Putting followers first
d. Empowering
2. . Henry leads a group of 20 in a fast-paced telemarketing center. He stopped his own
work to console one of his followers who was struggling with a personal issue unrelated
to his work. He is using which servant leader behavior?
a. Helping followers grow and succeed
b. Emotional healing
c. Creating value for the community
d. Empowering
3. . Kim leads a team of graduate students in food science who discover a new food
ingredient that tastes like salt but contains no artificial ingredients. Kim gives credit for
the discovery to her graduate students. She is displaying what servant leader behavior?
a. Foresight
b. Emotional healing
c. Putting followers first
d. Empowering
4. . My math teacher not only helps me solve difficult equations, but she also wrote me a
great letter of recommendation for the college I want to attend that has a highly ranked
math department. She is using which servant leader behavior?
a. Helping followers grow and succeed
b. Emotional healing
c. Behaving ethically
d. Conceptualizing
5. . I give my teaching assistants the freedom to set their own office hours and create
grading rubrics for the assignments they independently grade. I am using which servant
leader behavior?
a. Persuasion
b. Creating value for the community
c. Behaving ethically
d. Empowering
1
, 6. . My supervisor signed our company up for the annual “Day of Service” in our town. He
encouraged all of us to volunteer with him instead of working at our company that day.
He is using which servant leader behavior?
a. Conceptualizing
b. Creating value for the community
c. Behaving ethically
d. Emotional healing
7. . Which leader behavior is the defining characteristic of Liden’s servant leadership
model?
a. Behaving ethically
b. Emotional healing
c. Putting followers first
d. Empowering
8. . For servant leadership to be successful
a. Followers need to be open to this type of leadership
b. Followers need to become servants themselves
c. Followers must share all antecedent conditions
d. Followers must have an altruistic philosophy toward work
9. . When leaders use good communication skills to understand and acknowledge followers’
viewpoints they are using which characteristic of a servant leader?
a. Healing
b. Listening
c. Persuasion
d. Conceptualization
10. . My leader tries to appreciate what I am thinking and feeling in our interactions; he is
using which characteristic of a servant leader?
a. Empathy
b. Listening
c. Persuasion
d. Conceptualization
11. . My leader gently but clearly convinces me to change. He is using which characteristic
of a servant leader?
a. Foresight
b. Awareness
c. Persuasion
d. Conceptualization
2
