Running head: A CULTURE OF EXCELLENCE 1
A Culture of Excellence at Boston Medical Center
Chamberlain College of Nursing
NUR 504: Leadership and Nursing Practice
February 2019
This study source was downloaded by 100000821877874 from CourseHero.com on 02-15-2022 12:08:38 GMT -06:00
https://www.coursehero.com/file/53242364/CorseHero-NR504-Week5-Culture-of-Excellencedocx/
, A CULTURE OF EXCELLENCE 2
A Culture of Excellence
Patients and families expect the highest standard of care possible no matter which
health care system they choose. It is imperative that an organization creates a standard of
excellence to increase a patient’s overall satisfaction and to ensure the best possible patient
outcomes.
Throughout this paper this writer will be discussing a hospital in Massachusetts: Boston Medical
Centers (BMC) and how the mission, vision and values, support the creation of a culture of
excellence within its organization. The paper will be broken down into four sections: a culture of
excellence overview, BMC’s concept map, leading a culture of excellence and a conclusion where
there will be a self-reflection of the insights obtained by completing this assignment.
Culture of Excellence
The mission statement for BMC is “Exceptional care. Without exception”. This is their
mission statement because services in this hospital are provided regardless of a person’s status or
ability to pay. No patient is ever turned away. This is just one example of how BMC creates a
culture of excellence within their organization and with their staff. BMC’s vision: “Make
Boston the healthiest urban population in the world by 2030” (Boston Medical Center, n.d.). The
higher standard of care that BMC instills in all its staff and members of the community takes into
consideration the population served, which is greater than 70% of non-Caucasian decent. BMC’s
core values are able to guide the goals, the beliefs, decision-making and behaviors, all of which
reinforce the culture of excellence. The values are built on respect and involve many faces of
greatness. The term culture of excellence combines the concept of organizational culture with
the notion of excellence of mortal category, a pattern of assumptions, invented, discovered or
developed (Mintrom, 2014). All of these are specific characteristics and practices reflect the
culture of excellence at Boston Medical Center. Nursing is a very profound profession. Nursing
is not something that one goes into lightly, it isn’t a job that one just decides to do one day on a
A Culture of Excellence at Boston Medical Center
Chamberlain College of Nursing
NUR 504: Leadership and Nursing Practice
February 2019
This study source was downloaded by 100000821877874 from CourseHero.com on 02-15-2022 12:08:38 GMT -06:00
https://www.coursehero.com/file/53242364/CorseHero-NR504-Week5-Culture-of-Excellencedocx/
, A CULTURE OF EXCELLENCE 2
A Culture of Excellence
Patients and families expect the highest standard of care possible no matter which
health care system they choose. It is imperative that an organization creates a standard of
excellence to increase a patient’s overall satisfaction and to ensure the best possible patient
outcomes.
Throughout this paper this writer will be discussing a hospital in Massachusetts: Boston Medical
Centers (BMC) and how the mission, vision and values, support the creation of a culture of
excellence within its organization. The paper will be broken down into four sections: a culture of
excellence overview, BMC’s concept map, leading a culture of excellence and a conclusion where
there will be a self-reflection of the insights obtained by completing this assignment.
Culture of Excellence
The mission statement for BMC is “Exceptional care. Without exception”. This is their
mission statement because services in this hospital are provided regardless of a person’s status or
ability to pay. No patient is ever turned away. This is just one example of how BMC creates a
culture of excellence within their organization and with their staff. BMC’s vision: “Make
Boston the healthiest urban population in the world by 2030” (Boston Medical Center, n.d.). The
higher standard of care that BMC instills in all its staff and members of the community takes into
consideration the population served, which is greater than 70% of non-Caucasian decent. BMC’s
core values are able to guide the goals, the beliefs, decision-making and behaviors, all of which
reinforce the culture of excellence. The values are built on respect and involve many faces of
greatness. The term culture of excellence combines the concept of organizational culture with
the notion of excellence of mortal category, a pattern of assumptions, invented, discovered or
developed (Mintrom, 2014). All of these are specific characteristics and practices reflect the
culture of excellence at Boston Medical Center. Nursing is a very profound profession. Nursing
is not something that one goes into lightly, it isn’t a job that one just decides to do one day on a
